With a decade-long commitment to CCA Global Accreditation for Customer Experience© since 2010, EQ has not only positioned themselves as a major player in the industry but has also earned well-deserved accolades for their dedication to excellence.
What's On
Latest news, insight & opinion from CCA
CCA Global to Host Influential Dinner in Edinburgh on the Future of Outsourcing, Technology and Customer Service
CCA PARTNERSCCA Global, a leading authority in customer service and experience, is set to co-host a major event alongside The Knowledge Group (tkg), in Edinburgh on 21 February, focused on the future of outsourcing, technology, and customer service.
Martin Lewis' recent posts about widespread poor customer service have caused quite a stir. His particular frustration is that engrained and all too familiar claim, 'we are experiencing unexpectedly high call volumes'.
This Whitepaper explains why you will need to rethink standard recording practices that were established long before AI-powered voice analytics were a possibility, empowering you to gain a competitive advantage and see the real benefits from a conversatio
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Legal & General Annuities' consistent success in the CCA Global Accreditation© assessments and their impressive array of awards highlight the team's commitment to delivering exceptional customer experiences.
Throughout 2023, there was a genuine desire from leaders responsible for the ownership of customer complaints in large operations to come together to share experiences, and learn from each other. We will continue these conversations and hosted the first f
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National Highways, the government company responsible for England's motorways and major A-roads, has earned CCA Global Accreditation for Customer Experience© for an impressive 15 consecutive years!
CCA Research Council will help shed light on the intricacies and pitfalls of the customer service landscape and will report on views of participants not only as seasoned professionals but also as educated consumers.
Throughout 2023, there was a genuine desire from leaders responsible for the ownership of customer complaints in large operations to come together to share experiences, and learn from each other.
CCA Research Council will help shed light on the intricacies and pitfalls of the customer service landscape and will report on views of participants not only as seasoned professionals but also as educated consumers.
Announcing the shortlist for the 2024 Excellence Awards!
NHS Business Services Authority (NHS BSA) is awarded the prestigious CCA Global Accreditation for Customer Experience© for the 5th year running.
In the dynamic world of motoring services, the UK's Driver and Vehicle Licensing Agency (DVLA) has emerged as a beacon of excellence for its steadfast commitment to CCA Global Standard Accreditation for Customer Experience©.
As we work our way through the evolving landscape of talent acquisition, understanding how organisations strategically choose candidates becomes essential for success.
Co-operative Bank has achieved CCA Global Accreditation©, marking a significant milestone in their commitment to delivering exceptional customer experiences.
CCA Global, a renowned authority in business excellence and standards setting in customer service and experience, proudly announces the launch of the CCA Global Accreditation for Learning & Development©
As we work our way through the evolving landscape of talent acquisition, understanding how organisations strategically choose candidates becomes essential for success.
CCA Women in Leadership Awards are now open for nomination
In their latest CCA Global Accreditation assessment, the Scottish Widows Protection team demonstrated unwavering commitment to excellence, solidifying their position as a standout force within the industry.
Join us for an engaging discussion focusing on the intricacies of the new Consumer Duty regulation which came into force earlier this year.
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