Resources

Latest Resources for you to download

The Ultimate Guide to Call Centre Quality Assurance

What to expect from this guide... It's reported that an eye-watering 97% of consumers say that customer service is crucial to retaining their loyalty. You can be instrumental in helping to improve the overall customer experience (CX) by readdressing your

Download Now

The Essential Guide to Auto-QA

In this guide, we will focus on the potential benefits, challenges and opportunities for using Conversation Analytics to automate your existing quality assurance processes.

Download Now

Reducing human error

Human error in the workplace costs businesses billions every year, impacts performance and damages brand reputation.

Download Now

CCA Visionaries 2022

Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future

Download Now

CCA Best Practice Forum 2021

CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2021 can be fou

Download Now

CCA Future Scenarios 2021

CCA Future Scenarios is designed to help you make the right decisions for future service and CX propositions. Sign in below to access all sessions from 2021 so far.

Download Now

Customer Service & CX Future Scenarios To 2025

For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r

Download Now

Will Hybrid Working Ever Work?

The public health emergency around coronavirus may not be abating, but businesses cannot wait to take crucial decisions about who works where, now and in the future. Management Today partnered with Hays to ask 280 leaders and senior decision-makers in UK

Download Now

Cookies

CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information   ACCEPT & CLOSE