Resources
Tackling Call Avoidance Across the Organisation
Call avoidance has long been a challenge in customer service operations, but its impact is more far-reaching than many organisations realise. It's not just a frontline issue - it's a systemic concern.
Keywords
DIGITAL & TECHNOLOGY PEOPLE & HR STRATEGY AI CUSTOMER ENGAGEMENT SERVICE CX TECHNOLOGY BEHAVIOUR FUTURE LOYALTY MEASUREMENT TRAINING HYBRID FLEXIBLE LEADERSHIP STRATEGY BRAND AI DIGITAL TRANSFORMATION THOUGHT LEADERSHIP INDUSTRY COUNCIL RESEARCH COUNCIL
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