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AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

25/11/2019

Webinar: Exploring Customer Expectations in a Digital World

There�?Ts no doubt that the digital evolution is continuing to change how customers and companies interact. Find out from Concentrix about the latest trends in digital behaviors and preferences of today�?Ts customers.

28/11/2019

Webinar: The Role of Robotic Process Automation (RPA) in Delivering Improved CX and Cost Reductions

05/12/2019

Webinar: How AI & Automation are Changing the Game in CX

With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines every day, the number one question our industry needs to answer is: 'What does the arrival of AI and automation really mean for customer experience?'

Latest Blog Posts

25 Years on - Reflections

After a wonderful two days at this year’s momentous CCA’s 25th Convention, many of us we will have our own individual reflections about how to make tomorrow better than today.The richness ...

Let the Show Begin

I can’t believe it’s that time of year again - the CCA Annual Convention and Excellence Awards extravaganza will be held on Tuesday and Wednesday in Glasgow. It scarcely feels like a few m...

Real-life Drama

The whole Brexit process has seemed at times like a box set, with season one starring David Cameron and the referendum drama, and the deals and heated parliamentary negotiations of season two resultin...

The Shift

This week I shopped in a local convenience store and as I was using the self-serve machine, I was aware of a lady standing at the till. It was late and the young assistant was on his mobile near the s...

On the Move

Driverless cars have been in the news this week as a consultation by two law commissions has started to look at the legal implications of such a big switch in travelling behaviour.Listening to a BBC r...

Girl Power

It’s been a really busy week in the CCA calendar: on Wednesday we hosted a full house of leaders at the ATOS customer experience centre in Glasgow. A huge amount of experience was shared and as ...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: