CCA is delighted to announce the companies and individuals shortlisted for 2021's prestigious Excellence Awards.

Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.

Who to trust and what to believe are two central issues as we navigate our way through the choppy seas of this pandemic.

How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now

Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.

Over the festive period many of us had the chance to take stock of our current situation after 9 months of tumultuous change and challenge. One of the most common conversation topics I've heard from friends is their growing sense of what's important, and