It's not about the money, right? Cost per call/transaction/interaction - customer service has a price but is it worth it? A question considered by boards and businesses across the country.
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It's not about the money, right? Cost per call/transaction/interaction - customer service has a price but is it worth it? A question considered by boards and businesses across the country.
Latest news, insight & opinion from CCA
It's not about the money, right? Cost per call/transaction/interaction - customer service has a price but is it worth it? A question considered by boards and businesses across the country.
Deal adds 9,,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales
CX trends and advice for inflationary periods
Attitudes to work are changing but are we changing fast enough? Home or office or hybrid; for many it can feel a bit like the Hokey Cokey, one foot in or out and shake it all about! The CCA Coffee Club meets every other Friday bringing together senior exe
Industry veteran and visionary Andrew Hall joins as Chief Commercial Officer, and Neil Russell-Smith as Director of Marketing
CCA is delighted to announce the winners of our awards programme 2022!
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