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AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

WE ARE PASSIONATE ABOUT CUSTOMER SERVICE

What we offer

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

10/10/2018

Impact of Consumers' Digital Attitudes: Get Your Contact Centre Ready

In this webinar, John Georgesen, PhD, Senior Director of Convergys Analytics, uncovers what consumers' digital expectations are, and most importantly, will provide actionable insights into how you can keep pace with the changes in customer behaviours & expectations.

16/10/2018

Customer Experience Journey Mapping

25/10/2018

Keep Calm and Descope - protecting your contact centre

Join PCI Pal and Verizon Consulting to hear about the benefits of removing PCI scope from Contact Centre environments.

Latest Blog Posts

A matter of choice?

Are you fed up with the number of choices you have to make every day? According to an article this month by Henrietta Thompson, editor at Wallpaper magazine, we make a staggering 35,000 conscious deci...

Who checks the checker?

The first leaves fluttering from the trees and a decidedly chillier feel to the air means the long hot summer is coming to an end. Many first-year students are starting back at colleges and universiti...

Leadership Renaissance

The views flying from Glasgow to London this week gave a clear view of the coastline on a beautiful autumnal day. The kind of view that leaders often wish they had. Uncluttered, clear, static, everyth...

Bite-sized chunks

Fire up the grill and roll out the cheese board, dairy and red meat are back on the menu according to an international study from Hamilton University, Ontario which suggests eating around twice as muc...

Aiming high, flying low - a sign of the times?

I’m sure most of us at some stage have been fobbed off with the old adage, ’the cheque is in the post’, but this week the airline Ryanair reached new lows when it was revealed that i...

Every day's a school day

Tension has been mounting over the last couple of weeks as exam results are revealed for senior school students and also in higher education. It’s a fraught period usually accompanied by the iro...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: