The independent standard-setting organisation for customer excellence

Put some oomph into your leadership at the CCA Women in Leadership Annual Summit & Awards 2026 on 11 November at The Midland Hotel, Manchester. Practical learning with Sally Earnshaw, candid industry discussion and the celebration of exceptional women and allies make this a day to strengthen your impact and connect with peers. Leaders, emerging talent and colleagues are welcome - you don't need to be shortlisted to attend. Member and non-member bookings are available.

Official launch of the latest CCA Global Customer Excellence Accreditation. Hear directly from organisations using CCA standards and frameworks to identify gaps, strengthen performance and support continuous improvement. Through practical case studies, expert insight and an interactive diagnostic session, you will have the opportunity to consider where your organisation is performing well and where greater focus may be needed.

As part of the CCA Inspire: Leadership for a Changing World programme, this session focuses on helping leaders build trust, create clarity and lead high-performing teams through complexity and change.