Twilio Flex represents a new approach to enterprise cloud software. The Twilio model of the programmable contact center platform allows web developers and partners to build, deploy, and test contact center solutions that fit within existing systems withou

Unlock innovation and boost customer experience ...using APIs as your master key

During the pandemic, Sonos scaled its connected shopping and white-glove customer service to bring joyful sound experiences to millions of people's homes

A couple's first meal together is special. So when a customer was disappointed that a lasagne didn't live up to the romance of the moment, the customer services team at the Co-op pulled out all the stops

Transform interactions into insights that drive proactive improvement

Saved $20 million by innovating based on customer feedback