A revolution is taking place in customer service and experience

The speed and severity of change over the last two years has left little time for individuals and organisations to reflect and plan for the future. This has resulted in many business models facing unprecedented disruption.

How should you best lead the charge on developing service, CX, digital and people transformation?

Be Part Of It

CCA Global is the heart of the customer service and CX community; a community that is designed to be collaborative by default, sharing knowledge and inspiring curious minds to deliver customer service excellence.

CCA's community of customer service and CX leaders meet regularly to challenge norms, discuss best practice, and critically, produce new thinking on future customer service strategies for brands in public and private sectors, large and small.

Future Research Programme

Unrivalled opportunities to collaborate across industry, debate prevalent themes and ultimately create a set of shared concepts to support future planning and strategy.

Operational Review & Accreditation

For 20+ years CCA Global Standard(c) has been the foundation for thousands of customer service operations recognising outstanding commitment to service excellence

Awards

CCA Excellence Awards recognise award winning service across a range of individual and business-led categories reflecting innovation and winning service in the market.

Developing Talent

A range of interactive and engaging leadership and personal development programme for managers and team leaders

Future Research Programme

Unrivalled opportunities to collaborate across industry, debate prevalent themes and ultimately create a set of shared concepts to support future planning and strategy.

Operational Review & Accreditation

For 25+ years CCA Global Standard© has been the foundation for thousands of customer service operations recognising outstanding commitment to service excellence.

Awards

CCA Excellence Awards recognise award winning service across a range of individual and business-led categories reflecting innovation and winning service in the market.

Developing Talent

A range of interactive and engaging leadership and personal development programme for managers and team leaders.

CCA Benchmarking: CX - We know where the future is at but how do we get there?

21 December 2022

Understanding how your organisation connects and relates to customers requires different thinking. Capturing customer feedback regarding your organisation, product, or service, and use the insights to help create and improve customer experience.

We engage with business leaders who have a passion for improved customer experience, inviting them to contribute their wisdom and experience to support the growth of professionalism across the CCA network and beyond.

Advisory Board

CCA Advisory Board supports CCA’s vision to achieve industry-wide excellence in customer experience

Supplier Partners

Supplier partners sponsor sessions, commission research and engage in discussion and debate with leaders in the CCA network.

Excellence Awards Judging Panel

An independent panel of judges who undertake the challenging role of reviewing and scoring all Award applications.

Assessment Team

Accreditation involves a virtual/onsite assessment carried out by an independent team of qualified assessors.

Contact us to find out more

A revolution is taking place in customer service and experience

The speed and severity of change over the last two years has left little time for individuals and organisations to reflect and plan for the future. This has resulted in many business models facing unprecedented disruption.

How should you best lead the charge on developing service, CX, digital and people transformation?

Be Part Of It

CCA Global is the heart of the customer service and CX community; a community that is designed to be collaborative by default, sharing knowledge and inspiring curious minds to deliver customer service excellence.

CCA's community of customer service and CX leaders meet regularly to challenge norms, discuss best practice, and critically, produce new thinking on future customer service strategies for brands in public and private sectors, large and small.

Future Research Programme

Operational Review & Accreditation

Awards

Developing Talent

Future Research Programme

Operational Review & Accreditation

Awards

Developing Talent

CCA Benchmarking: CX - We know where the future is at but how do we get there?

Our Expert Network

We engage with business leaders who have a passion for improved customer experience, inviting them to contribute their wisdom and experience to support the growth of professionalism across the CCA network and beyond.

Advisory Board

CCA Advisory Board supports CCA’s vision to achieve industry-wide excellence in customer experience

Supplier Partners

Supplier partners sponsor sessions, commission research and engage in discussion and debate with leaders in the CCA network.

Excellence Awards Judging Panel

An independent panel of judges who undertake the challenging role of reviewing and scoring all Award applications.

Assessment Team

Accreditation involves a virtual/onsite assessment carried out by an independent team of qualified assessors.

Latest News From CCA

Webhelp expands Leadership Team further with Appointment of new MD Client Solutions

CCA Benchmarking: CX - We know where the future is at but how do we get there?

Increasing QA Productivity Inside The Share Centre

The Hybrid Work Era: New Advantages for Contact Centers

CCA launches new release of CCA Global Accreditation

Maintaining customer relationships in a cost-of-living crisis

Contact us to find out more

For more information on CCA membership, or if you have any other questions, please don't hesitate to get in touch

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

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