How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now

Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.

Over the festive period many of us had the chance to take stock of our current situation after 9 months of tumultuous change and challenge. One of the most common conversation topics I've heard from friends is their growing sense of what's important, and

Andrew Bartlett, CEO of Advice Direct Scotland talks to CCA about the impact of the pandemic on consumers.

CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025

What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?