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CCA are delighted to announce their newest research report, The Future of Work and Automation in CX, in partnership with Gobeyond Partners. The research details the changing nature of customer service work in the digital environment, and offers predictions on what the future is likely to hold for the CX industry.

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CCA ANNUAL CONVENTION

The most important gathering of customer experience executives

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What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

18/03/2020

Call & Contact Centre Expo

By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres.

Latest Blog Posts

Need for Speed

Last weekend I travelled to Barra in the Outer Hebrides. I normally drive and go by ferry with dog, provisions and kitchen sink in tow, but on this occasion I was short on time and chose the Loganair ...

Cringing with Confidence

Nobody watching Jeremy Corbyn’s interview this week in the second of The Andrew Neil Interviews could miss the cringe factor. The whole episode has been described as a ‘car-crash’, a...

Manifestos at the Ready!

12 December is less than 3 weeks away, and this week saw the main parties launch their manifestos. Depending on your political persuasion, some will have more appeal over others. Interestingly, on the...

25 Years on - Reflections

After a wonderful two days at this year’s momentous CCA’s 25th Convention, many of us we will have our own individual reflections about how to make tomorrow better than today.The richness ...

Let the Show Begin

I can’t believe it’s that time of year again - the CCA Annual Convention and Excellence Awards extravaganza will be held on Tuesday and Wednesday in Glasgow. It scarcely feels like a few m...

Real-life Drama

The whole Brexit process has seemed at times like a box set, with season one starring David Cameron and the referendum drama, and the deals and heated parliamentary negotiations of season two resultin...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

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Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are:

Find out more about partnering with CCA

CCA has an excellent understanding of member needs, issues and opportunities and is excellent at matching common interests and linking up peer and reference groups..
Head of Inward Investment, Highlands & Islands Enterprise