CCA IN REVIEW – 2018
This has been an exciting and busy year for the CCA network with many new services developed and delivered in response to the cross sectoral industry requests identified throughout the year.

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

Upcoming Events

27/03/2019

A practical insight into achieving CCA accreditation

27/03/2019

CCA BPO CEO Round-Table Discussion

27/03/2019

Call & Contact Centre Expo

Latest Blog Posts

Decisions, Decisions

Decisions, Decisions
Explain don't tell...

Explain don't tell...
Surprised and delighted?

Surprised and delighted?
Size matters

Size matters
Wise Counsel

Wise Counsel
Dizzy heights

Dizzy heights
 

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

 
 
Find out more about membership
 

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are:

 
Find out more about partnering with CCA
I predominantly use my CCA materials to inform and trigger actions, projects and decisions within my overall customer service centres strategy and annual change planning processes.
Director of Customer Service Centres