It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?

What do we want for 2022? Peace, health and being with our loved ones are high on the list. And Santa, if there's spare goodwill, a return to the stuff we've missed?

Research recently conducted by Webhelp and YouGov on Christmas shopping habits and influences,

The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.

Webinar replay from Sabio

The growth of automation and self-service technology is helping organisations serve their customers in the way they want to engage. But have we stopped to consider the impact this is having on our contact centre agents?