CCA | Home

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

24/09/2019

CCA BPO CEO Round-Table Discussion

Hosted by Scottish Development International, the workshop offers an exclusive opportunity for CEOs and directors to discuss the key changes in the market place.

09/10/2019

Designing the Optimum Customer Experience

10/10/2019

Oracle NEXT: Design �?~Doing�?T Workshop London

Latest Blog Posts

A Point of Honours

This week, former PM Theresa May came under fierce criticism for her choice of individuals receiving her resignation honours (or ‘gongs’ as they are known). Those closest to her, including...

Clipping the wings

Next week I have booked a short break in Carcassonne to cycle along the Canal du Midi - hopefully the pilot’s strike doesn’t dash my plans.I have to say I booked the Ryanair flight with tr...

Dying To Talk

Dying To Talk This week the topic of how organisations deal with bereaved customers was raised with our network, specifically around what is the latest thinking regarding best practice. Talking about ...

Millenial Myths - Time Will Tell

A friend sent me a funny video this week - she knows me well as a border collie lover! It features a beautiful little pup Floss; her farmer owners have decided that as a millennial she has ‘att...

Josh Llewellyn-Jones: What if Failure Was Impossible?

Josh Llewellyn-Jones is a world-record holder, ultra-endurance athlete, and cystic fibrosis sufferer. Though he was told he may not make it to his 30th birthday, Josh not only defied the odds but cele...

Tinker Tailor Soldier Sailor...Influencer

‘What do you want to be when you grow up?’ Apparently, the traditional response of so-called normal occupations like fireman or teacher have been surpassed by that of the ‘influencer...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: