From transformational change within their Customer Hub to award-winning leadership and a clear long-term strategy, Places for People is setting a benchmark for customer service excellence across the sector.
The leading professional network
for customer service and CX leaders
For over 30 years, CCA Global has been helping organisations improve customer experiences while fostering a positive and supportive workplace. CCA services and solutions reflect these values and are available through a flexible membership programme designed to help leaders achieve lasting success and drive meaningful impact.
Through thought leadership, industry insights, and innovation, we help organisations navigate emerging challenges - leveraging AI, enhancing employee engagement, and building customer trust. We connect customer service and contact centre leaders, providing a platform for knowledge sharing, benchmarking, and best practice development.
More than just a resource, CCA Global is a dynamic hub where professionals come together to shape the future of customer interactions, ensuring businesses remain competitive, people-focused, and ahead of industry trends.
CCA Services
Networking & Events
Build meaningful connections through exclusive roundtables, workshops, and leadership events that foster collaboration and knowledge sharing.
Latest News From CCA
Latest news, insight & opinion from CCA
Allied Celebrates over 15 Years of Excellence with CCA Global Accreditation for Customer Experience©
CCA congratulates Allied for being a consistent leader in customer service - not only maintaining high standards, but raising them year after year. Their long-standing accreditation journey is a testament to the power of continuous improvement, strong lea
From transformational change within their Customer Hub to award-winning leadership and a clear long-term strategy, Places for People is setting a benchmark for customer service excellence across the sector.
In today's connected world, telecom, media, and technology (TMT) organisations do more than deliver products and services - they enable the moments that shape our personal and professional lives. Whether it is connecting families across distances, deliver
In today's competitive retail landscape, the sale is just the beginning. With 85% of shoppers ready to abandon a brand after a single poor experience, how you engage customers post-purchase is critical to loyalty, repeat business, and profitability.
Why knowledge? The consumer has spoken.
Generative AI has reignited interest in knowledge management (KM). KM is not only a BFF for gen AI but a foundational one at that!
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For more information on CCA membership, or if you have any other questions, please don't hesitate to get in touch
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
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