At the heart of England's strategic road network, National Highways Operations Contact Centre plays a crucial role in ensuring that millions of journeys are safer, smoother, and more reliable every day.
The leading professional network
for customer service and CX leaders
For over 30 years, CCA Global has been helping organisations improve customer experiences while fostering a positive and supportive workplace. CCA services and solutions reflect these values and are available through a flexible membership programme designed to help leaders achieve lasting success and drive meaningful impact.
Through thought leadership, industry insights, and innovation, we help organisations navigate emerging challenges - leveraging AI, enhancing employee engagement, and building customer trust. We connect customer service and contact centre leaders, providing a platform for knowledge sharing, benchmarking, and best practice development.
More than just a resource, CCA Global is a dynamic hub where professionals come together to shape the future of customer interactions, ensuring businesses remain competitive, people-focused, and ahead of industry trends.
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Build meaningful connections through exclusive roundtables, workshops, and leadership events that foster collaboration and knowledge sharing.
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HGS' commitment to service excellence is proudly underscored by their CCA Global Accreditation for Customer Experience©, a recognition that highlights their dedication to the highest industry standards.
Equiniti CEC exemplifies what it means to set the standard in customer experience, and their latest accreditation is a testament to their dedication to creating a strong culture, driving innovation, and putting people at the heart of everything they do.
What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.
When it comes to agent soft skills, there are some hard truths that contact center leaders must learn. The first hard truth is that soft skills make a huge impact on customer satisfaction and cannot be ignored. Time spent on improving agent soft skills is
NICE* has been named a Gartner© Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision. We believe this reflects the strengths of CXone as a unified interaction-
A look at the science behind deliberately courting controversy
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We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
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