CCA | Home

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

05/02/2020

CCA Visionaries: does digital first put the customer last?

CCA Visionaries is an exclusive programme for Platinum Members designed to support senior directors challenged with developing and delivering future strategies.

11/02/2020

CCA Global Standard© Workshop

Why should CCA Global Standard© accreditation be an important part of your CX strategy?

26/02/2020

Best Practice Forum: Consumer vulnerability- the challenges

How do we identify and respond to vulnerable customers with the right blend of support, knowledge and empathy?

Latest Blog Posts

It Could Be You!

Alan Dedicoat, whose inimitable voice booms out the National Lottery winning balls, was our host at the first CCA Best Practice Forum for 2020 at Camelot in Watford.It was a joyful occasion, in stark ...

Oxymorons and Conundrums

This week, the near collapse of Flybe highlighted the difficulty of decision-making in conflicting situations. On the one hand there are vital carbon emission targets to bear in mind, on the other tho...

Times They are a-Changing

Harry and Meghan’s announcement this week regarding withdrawal from their traditional royal roles and their fundamental break from normal press protocol, stuffed with rules and dedicated corresp...

Happy New Year from CCA!

When we talk about the Roaring Twenties or the Swinging Sixties, there's a very clear image in our minds; but in the future, what one idea will pinpoint the decade that has just ended? The Techie ...

From all the team at CCA...

Merry Christmas to you all!Enjoy this time of yearRecognise the hard work you doRemember to feel the cheerYour commitment to helping customers...Can be challenging to doHowever without your support fo...

The Twelve Blogs of Christmas

Throughout 2019 we’ve seen political upheaval, unprecedented debate about the ways we work, revolutionary digital developments, and exciting new conversations about how to manage everything from...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: