We are passionate about customer service.

CCA Global is a professional services organisation. We collaborate with industry to provide the latest opinions on the future of customer experience. Our operational excellence programme is designed to recognise and reward leading practice in customer service operations.

Be Part Of It

With more than 20 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.

Customer Service Heroes 2021

Everyone deserves to give and receive recognition regardless of job title, tenure or function.
The NEW CCA Customer Service Heroes Programme creates a consistent and easy approach for customer service employees to be recognised for the dedication and hard-work they demonstrate every day, supporting customers and each other.

Our Expert Network

We engage with business leaders who have a passion for improved customer experience, inviting them to contribute their wisdom and experience to support the growth of professionalism across the CCA network and beyond.

Advisory Board

CCA Advisory Board supports CCA’s vision to achieve industry-wide excellence in customer experience

Supplier Partners

Supplier partners sponsor sessions, commission research and engage in discussion and debate with leaders in the CCA network.

Excellence Awards Judging Panel

An independent panel of judges who undertake the challenging role of reviewing and scoring all Award applications.

Assessment Team

Accreditation involves a virtual/onsite assessment carried out by an independent team of qualified assessors.

Latest News From CCA

Latest news, insight & opinion from CCA

Contact us to find out more

For more information on CCA membership, or if you have any other questions, please don't hesitate to get in touch

Contact Us

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:


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