We are passionate about customer service.

CCA Global is the professional body for customer service. We collaborate with industry to provide the latest opinions on the future of customer service. Our operational excellence programme is designed to recognise and reward leading practice in customer service operations.

Be Part Of It

With more than 20 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.

Our Expert Network

We engage with business leaders who have a passion for improved customer experience, inviting them to contribute their wisdom and experience to support the growth of professionalism across the CCA network and beyond.

Advisory Board

CCA Advisory Board supports CCA’s vision to achieve industry-wide excellence in customer experience

Supplier Partners

Supplier partners sponsor sessions, commission research and engage in discussion and debate with leaders in the CCA network.

Excellence Awards Judging Panel

An independent panel of judges who undertake the challenging role of reviewing and scoring all Award applications.

Assessment Team

Accreditation involves a virtual/onsite assessment carried out by an independent team of qualified assessors.

Latest News From CCA

Latest news, insight & opinion from CCA

Pick a number, any number

I was clearing out old boxes from the attic recently. Like many of us the protracted and unpredictable lockdown has caused a review of what ‚?~stuff‚?T we really need. For me there‚?Ts a sense of grieving when I look at treasured outfits, shoes and bags w

Bonnie Dundee

It's been another busy week at CCA with lots of open sessions. We hosted our regular Women in Leadership event; it's one of my favourites with guaranteed authentic chat from a brilliant group of leaders who are willing to open up and really share.

Contact us to find out more

For more information on CCA membership, or if you have any other questions, please don't hesitate to get in touch

Contact Us

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:


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