For over 30 years, CCA Global has worked with leading organisations to strengthen their capability, improve performance and deliver better customer outcomes.
30+ Years
Advancing customer excellence
Independent
Standards governed with integrity
Cross-sector
Trusted by leading organisations
Industry-informed
Grounded in evidence and experience
Setting the standards for customer excellence
Turning insight into better decisions
Progress through shared experience
Recognising those who raise the standard
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Put some oomph into your leadership at the CCA Women in Leadership Annual Summit & Awards 2026 on 11 November at The Midland Hotel, Manchester. Practical learning with Sally Earnshaw, candid industry discussion and the celebration of exceptional women and allies make this a day to strengthen your impact and connect with peers. Leaders, emerging talent and colleagues are welcome - you don't need to be shortlisted to attend. Member and non-member bookings are available.
Experienced industry leader joins CCA Global to strengthen strategic partnerships and business engagement.
How do you turn your organisation's achievements into a clear, compelling Awards entry?
We spend a lot of time talking about transformation, performance and what needs to improve. Do we spend enough time recognising what is already excellent and the people behind it?
Exploring how recruitment and onboarding are evolving as customer service roles change, with a focus on the skills, assessment and support needed to help new colleagues succeed through their first 90 days.
How do you measure up?
Explore StandardsUnderstand what's changing
Explore InsightsConnect with peers
Explore the CCA Global NetworkDevelop leadership capability
Discover CCA Global InspireRecognise excellence
Explore RecognitionGet the latest CCA Global research, perspectives and industry insight.
Discover how organisations are using video within customer contact and where it could add real value to the customer experience. Join an informal peer discussion to share experiences and consider the practicalities of moving beyond voice, including customer appetite, technology, colleague skills, accessibility, privacy and security.
Discover how CliftonStrengths can help leaders better understand their natural talents, build greater self-awareness and use the strengths of others to create more engaged, collaborative and high-performing teams.
Join us for this month's CCA Coffee Club as we discuss how organisations are approaching talent management and succession planning, and what it takes to build a strong pipeline for critical roles.
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