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AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

WE ARE PASSIONATE ABOUT CUSTOMER SERVICE

What we offer

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

14/11/2018

CCA Annual Convention

05/12/2018

Centre of Excellence Tour - BBC Audience Services

BBC Audience Services will take delegates through a detailed case study of the employee engagement journey they have been on. Insights into how challenges faced a number of years ago have been tackled and since resulted in improved engagement across the business.

06/12/2018

People & HR Forum

The final People & HR Forum for 2018. As part of this session, we will discuss the importance of emotional intelligence and will begin to set our agenda for 2019.

Latest Blog Posts

Give a dog a bad name

This week’s fireworks night brought the usual outpouring of complaints from dog owners as their pooches crouched in fear of the loud bangs, which of course, because of their acute sensory power...

The Art of Persuasion

This week’s ‘trick or treat’ budget has kept analysts busy; as ever the devil is in the detail and of course where numbers are concerned it’s entirely possible to have several,...

Patience is a virtue when speed is of the essence

Last Friday I set off for a weekend in the Outer Hebrides to meet an architect for some long overdue alterations to our wee family house which, although unoccupied, has a special place in our hearts. ...

Disruption - the new normal?

Not so long ago cyber-attacks, cloud failures and massive IT outages were a rare disaster, something risk mitigation and robust contingency plans are constructed for the rare event that they should be...

Sometimes the truth hurts - it needs to

'How have I got to 45 years and NEVER heard of the demise of the Aral Sea? This is incredible! A whole sea gone in less than 40 years, for what? Bloody clothes!!'This was a quote from a viewer...

Knowing Me Knowing You

This week the PM danced her way to her closing speech at the party conference accompanied by Abba’s Dancing Queen; surprising those who are used to seeing a more serious and austere leadership s...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: