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AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

WE ARE PASSIONATE ABOUT CUSTOMER SERVICE

What we offer

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

25/10/2018

Keep Calm and Descope - protecting your contact centre

Join PCI Pal and Verizon Consulting to hear about the benefits of removing PCI scope from Contact Centre environments.

30/10/2018

How to Standout with a Game-Changing Customer Experience

01/11/2018

How to Transform Customer Experience in the Face of Consumer Indifference

Join this interactive webinar and learn: Why the world of the omnichannel marketer has to change How to listen to the 'weak signals' of consumer need states To analyse and understand the consumer more deeply than ever before Ways to take action that does more than just 'satisfy'

Latest Blog Posts

Disruption - the new normal?

Not so long ago cyber-attacks, cloud failures and massive IT outages were a rare disaster, something risk mitigation and robust contingency plans are constructed for the rare event that they should be...

Sometimes the truth hurts - it needs to

'How have I got to 45 years and NEVER heard of the demise of the Aral Sea? This is incredible! A whole sea gone in less than 40 years, for what? Bloody clothes!!'This was a quote from a viewer...

Knowing Me Knowing You

This week the PM danced her way to her closing speech at the party conference accompanied by Abba’s Dancing Queen; surprising those who are used to seeing a more serious and austere leadership s...

Don't worry - be happy...

If you’re on the lookout for happiness, then you may wish to consider relocating to Rushmoor in Hampshire which this week has been found to have the happiest residents in the country. According ...

A matter of choice?

Are you fed up with the number of choices you have to make every day? According to an article this month by Henrietta Thompson, editor at Wallpaper magazine, we make a staggering 35,000 conscious deci...

Who checks the checker?

The first leaves fluttering from the trees and a decidedly chillier feel to the air means the long hot summer is coming to an end. Many first-year students are starting back at colleges and universiti...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: