The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.

When the bar is set so high, how do you ensure you properly represent and do justice to the team or person you are nominating? How can you be sure the business initiative or plan you share is worthy of industry recognition?

As summer ends one of the biggest talking points about the current pandemic is the inconsistencies arising from the various rules, as we emerge from lockdown.

With summer coming to an end, I thought it would be good to take a nostalgic look back to 2017, a time when we thought nothing of international travel, meeting new people, and experiencing new things.

The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.

The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.