CCA
Introducing CCA Inspire
An exclusive virtual programme for inspiring team leaders, supervisors and new managers
 NEXT SESSION 15 SEPTEMBER 2021

We are passionate about customer service.

CCA Global is a professional services organisation. We collaborate with industry to provide the latest opinions on the future of customer experience. Our operational excellence programme is designed to recognise and reward leading practice in customer service operations.

Be Part Of It

With more than 20 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.

Accreditation

A progressive accreditation measuring an organisation's customer service guiding everyone in the business to focus more on customers.

Visionaries

An exclusive programme designed to inform and inspire business leaders on the future of customer service in a digital age.

Wellbeing

A programme designed to support front line and back office teams focusing on building resilience, self-care and wellbeing.

Awards

CCA Excellence Awards are recognised across industry as the ultimate recognition for customer service excellence.

Customer Service Heroes 2021

Everyone deserves to give and receive recognition regardless of job title, tenure or function.
The NEW CCA Customer Service Heroes Programme creates a consistent and easy approach for customer service employees to be recognised for the dedication and hard-work they demonstrate every day, supporting customers and each other.
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Kerry Harte

Senior Customer Resolutions Case Worker
NHS BSA
Rosalyn Keir

Technical Support Analyst
Scottish Widows
Ellie Lawrence

Customer Service Advisor
DVLA
Niall Lister

Workplace Pension Administrator
Scottish Widows

Our Expert Network

We engage with business leaders who have a passion for improved customer experience, inviting them to contribute their wisdom and experience to support the growth of professionalism across the CCA network and beyond.

Advisory Board

CCA Advisory Board supports CCA’s vision to achieve industry-wide excellence in customer experience

Supplier Partners

Supplier partners sponsor sessions, commission research and engage in discussion and debate with leaders in the CCA network.

Excellence Awards Judging Panel

An independent panel of judges who undertake the challenging role of reviewing and scoring all Award applications.

Assessment Team

Accreditation involves a virtual/onsite assessment carried out by an independent team of qualified assessors.

Latest News From CCA

Latest news, insight & opinion from CCA

Poly Solutions Guide for the Call Centre

18 July 2021 Industry news

Call centres used to be separate areas of your business-with their own location, culture, and communication tools. Fast forward to today and your call centres have evolved into multiple teams that work together closely and are tightly integrated with your

Contact us to find out more

For more information on CCA membership, or if you have any other questions, please don't hesitate to get in touch

Contact Us

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Read more about membership
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