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CCA IN REVIEW – 2018

This has been an exciting and busy year for the CCA network with many new services developed and delivered in response to the cross sectoral industry requests identified throughout the year.

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CCA IN REVIEW – 2018

This has been an exciting and busy year for the CCA network with many new services developed
and delivered in response to the cross sectoral industry requests identified throughout the year.

READ MORE
CCA EXCELLENCE AWARDS 2019

CCA EXCELLENCE AWARDS 2019 NOW OPEN FOR ENTRY!

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CCA RESEARCH COMPENDIUM

FINDINGS FROM 2017
PREDICTIONS FOR 2018

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WE ARE PASSIONATE
ABOUT CUSTOMER SERVICE

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

01/05/2019

Explore how video, voice and content collaboration can transform your business

See the workplace of the future first-hand and understand how video and collaboration technologies can transform your customer service. Hear case study content from brands leading the way in video as a way of effectively providing customer solutions.

08/05/2019

People & HR Forum

The People & HR Forum is an open forum providing CCA members with the opportunity to share and exchange ideas, experiences and best practice.

15/05/2019

Centre of Excellence

Latest Blog Posts

Human endurance

The tragedy of the fire engulfing Notre-Dame in Paris was all the more poignant, given its timing in Holy Week, celebrated by Christians worldwide. Regarded as one of the most important monuments in E...

More noise less sound?

Over the last few weeks there’s been a bit of spring cleaning at the CCA head office, as the brighter, longer days shine a light on dusty corners! There was real interest in, and bemusement fro...

CCA Chief Exec Blog - Tell us what you really think...

It’s tempting to switch off Brexit as there’s seems to be no end of votes to reach some sort of consensus on what should happen; the biggest threat to democracy is such disengagement where...

CCA Chief Exec Blog - Too late?

This week has been a busy one at CCA. We hosted the latest in our Future of Outsourcing industry events in London; launched the new revised CCA Global Standard© programme to 17 organisations in G...

CCA Chief Exec Blog - Decisions, Decisions

In years to come we may look back and say, “that was the week that was”. With news updates on Brexit literally changing by the second, between writing this and publishing it, we could be i...

CCA Chief Exec Blog - Explain don't tell...

This simple phrase was core to the message for our Industry Council Futures Thought Leadership Forum at Student Loans Company in Darlington this week. It reflects a shift in thinking and a need to con...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: