Deal adds 9,,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales

CX trends and advice for inflationary periods

Attitudes to work are changing but are we changing fast enough? Home or office or hybrid; for many it can feel a bit like the Hokey Cokey, one foot in or out and shake it all about! The CCA Coffee Club meets every other Friday bringing together senior exe

Industry veteran and visionary Andrew Hall joins as Chief Commercial Officer, and Neil Russell-Smith as Director of Marketing

CCA is delighted to announce the winners of our awards programme 2022!

The Definitive Change Management Guide