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AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

WE ARE PASSIONATE ABOUT CUSTOMER SERVICE

What we offer

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

16/01/2019

Oracle OpenWorld Europe: London

CCA is supporting Oracle OpenWorld Europe 2019, presented by Oracle, on 16th-17th January 2019, at the ExCel London.

30/01/2019

How to Design and Road-Test Successful New Contact Strategies

Latest Blog Posts

The demons of distraction

This week I became aware of exactly how much screen time I devote, with the very revealing new Apple iPhone update. How much?? No surely not, can’t be so much I’m thinking, but of course i...

Excellence is a habit

December is generally a frenetic month for most of us – whether planning for Christmas and family gifts, working to securing end of year targets and of course, responding to demanding customers ...

Deal or no deal

Chatting with friends this week we likened the current Brexit situation to a restaurant scenario where we are asked whether to stick to the a la carte or try the new surprise menu; it’s a close ...

A change of view

A couple of recent stats caught my eye in this month’s Business Life. The first is that 1 in 2 British employees admit they don’t actually know what AI is; the second that the tech sector ...

Oh what a night!

We are attuned to things going wrong in many aspects of life these days, and so it was a special delight to gather with friends and celebrate the achievements of true heroes from industry at our glitt...

Give a dog a bad name

This week’s fireworks night brought the usual outpouring of complaints from dog owners as their pooches crouched in fear of the loud bangs, which of course, because of their acute sensory power...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: