CCA IN REVIEW – 2018
This has been an exciting and busy year for the CCA network with many new services developed and delivered in response to the cross sectoral industry requests identified throughout the year.

What we offer

We are passionate about customer service. In collaboration with our members, we develop products that assist organisations, in all sectors of the economy, embrace the value of customer contact across every communication channel. Understanding the needs of our profession and responding to the challenges of delivering a great customer experience is what matters most to CCA.

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

Upcoming Events

24/01/2019

Setting up for Success in 2019: Expert Tips for Service Transformation

24/01/2019

CCA Excellence Award Winner's Lunch - An Invitation to Celebrate

30/01/2019

How to Design and Test Successful New Contact Strategies

Latest Blog Posts

Return to sender

Return to sender
It's a real effort

It's a real effort
Dear Santa

Dear Santa
The demons of distraction

The demons of distraction
Excellence is a habit

Excellence is a habit
Deal or no deal

Deal or no deal
 

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

 
 
Find out more about membership
 

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are:

 
Find out more about partnering with CCA
We are a global contact centre outsourcer based in Romania. Quality is of the upmost importance to us and we have joined the CCA to keep up to date with the latest industry trends and standard as well as increase our networking opportunities with other members.
Paolo Marcattilj, Shareholder & UK Director, Global Remote Services