CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
A progressive accreditation measuring an organisation's customer service guiding everyone in the business to focus more on customers.
An exclusive programme designed to inform and inspire business leaders on the future of customer service in a digital age.
A programme designed to support front line and back office teams focusing on building resilience, self-care and wellbeing.
Latest news, insight & opinion from CCA
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Clare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
Daljeet Kaur, Valda Energy's Operations Director, explains how RingCentral's solution helped the company prioritise employee wellbeing and keep all service channels open during a time of crisis.
Passionate about providing the best customer service, every day