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CCA IN REVIEW – 2018

This has been an exciting and busy year for the CCA network with many new services developed and delivered in response to the cross sectoral industry requests identified throughout the year.

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CCA IN REVIEW – 2018

This has been an exciting and busy year for the CCA network with many new services developed
and delivered in response to the cross sectoral industry requests identified throughout the year.

READ MORE
CCA EXCELLENCE AWARDS 2019

CCA EXCELLENCE AWARDS 2019 NOW OPEN FOR ENTRY!

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CCA RESEARCH COMPENDIUM

FINDINGS FROM 2017
PREDICTIONS FOR 2018

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WE ARE PASSIONATE
ABOUT CUSTOMER SERVICE

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

27/03/2019

A practical insight into achieving CCA accreditation

27/03/2019

CCA BPO CEO Round-Table Discussion

Hosted by Scottish Development International, the workshop offers an exclusive opportunity for CEOs and directors to discuss the key changes in the market place.

27/03/2019

Call & Contact Centre Expo

Latest Blog Posts

Decisions, Decisions

In years to come we may look back and say, “that was the week that was”. With news updates on Brexit literally changing by the second, between writing this and publishing it, we could be i...

Explain don't tell...

This simple phrase was core to the message for our Industry Council Futures Thought Leadership Forum at Student Loans Company in Darlington this week. It reflects a shift in thinking and a need to con...

Surprised and delighted?

Yesterday was of course Valentine’s Day, when flowers, cards and balloons arrive in homes and workplaces, schools and stores demonstrating love for that special person.Walking between meetings a...

Size matters

Despite trying to break the habit of mobile overuse, this blog is being written on my iPhone. I recall 20 years ago many people, including myself, vehemently arguing that the small screen size would d...

Wise Counsel

There was a certain irony surrounding last week’s Davos event where numerous private jets contrasted with signs to refugee awareness workshops. We are getting used to paradox in every walk of li...

Dizzy heights

From the dizzy heights of the 37th floor overlooking the Gherkin, London looked calm and orderly, as most things do from up above. Salesforce Tower was the venue for our inaugural CCA Excellence Award...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: