A progressive accreditation measuring an organisation's customer service guiding everyone in the business to focus more on customers.
An exclusive programme designed to inform and inspire business leaders on the future of customer service in a digital age.
A programme designed to support front line and back office teams focusing on building resilience, self-care and wellbeing.
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Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
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2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui