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AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

20/06/2019

CCA Global Standard© VIP Business Lunch & Awards

A celebratory business lunch recognising the achievements across the CCA Accredited Member Network. The event will be hosted at RBS Gogarburn in Edinburgh.

26/06/2019

CCA Inspire Live

27/06/2019

CCA Summer Convention

Latest Blog Posts

PRESS RELEASE: New industry standards help businesses build a better customer experience in a digital world

Glasgow, 17 June 2019 – New industry standards launched today support businesses in building better customer experience in a digital world. Following an extensive consultation with leading brand...

Not so guilty pleasures

If your guilty pleasure is binging box sets or catch up TV then you are most certainly not alone. A Radio Times survey of television viewing habits reveals that half of all viewers have spent more tha...

Slipping away

Three things dominated this week’s media, President Trump, Love Island and of course the 75th D-Day anniversary.The poignancy of eye witness accounts from the D-Day veterans were all the more so...

Saving your energy

Have you switched energy suppliers yet? I haven’t quite got around to it but it’s one of those things I know I must do; living in an old larger home there are obvious savings from my curr...

The End of May

After intense pressure, Theresa May has finally announced her resignation as Prime Minister of the United Kingdom. The voice with which she delivered her speech, breaking with emotion, was at odds wi...

We're only human

Man versus machine, smart tech taking over the world, a future dominated by robots. Our immersion in technology, whether that’s for social pleasure, catching up on the latest box set or the to...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: