The Future of Work and Automation in CX
CCA are delighted to announce their newest research report, The Future of Work and Automation in CX, in partnership with Gobeyond Partners. The research details the changing nature of customer service work in the digital environment, and offers predictions on what the future is likely to hold for the CX industry.
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What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

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A future focused insights programme supporting learning through collaborative research, expert opinion and case study

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Measure your business against the industry’s benchmark for customer service and align with service excellence

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Real-life Drama

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The Shift

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we have used CCA research to support bids, guide business strategy and to educate others within the organisation..
Head of Marketing, Capita