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AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

28/05/2020

CCA Leadership Bootcamp: Motivating and engaging remote teams

30 minute session focusing on some of the most common issues being faced by today's front line teams

04/06/2020

CCA Leadership Bootcamp: Dealing with irate and challenging customers

30 minute session focusing on some of the most common issues being faced by today's front line teams

11/06/2020

CCA Leadership Bootcamp: Practicalities, pitfalls and opportunities of remote working

30 minute session focusing on some of the most common issues being faced by today's front line teams

Latest Blog Posts

Good enough?

There’s been a notable change in tone around the development of the track and trace app; the health secretary yesterday admitting that it might not be perfect but that this shouldn’t stop ...

A marathon not a sprint ...

Why on earth is sitting in front of a screen on Zoom or whatever platform all day so exhausting? It seems illogical compared to the ‘old days’; in my case red eye flights and often long da...

Testing times for trust

Whilst reviewing conference content for our virtual Summer Convention, I came across that famous old saying ‘trust comes on foot and leaves on horseback’.The session on trust made a big im...

Teams in splendid action!

It seems strange to talk about teamwork in these isolated times, however managing remote teams has been a hot topic this week across the CCA network.Leadership styles have rapidly adapted to become mo...

Proud to be part of it

On Thursday evening we again saluted the efforts of NHS workers, carers and all those who put themselves at risk to ensure the majority of us can function in this strange new world.This morning we he...

Invisible heroes

As the weeks of lockdown continue, it seems to me we are learning a whole new system of value - hitherto invisible and seemingly low value roles are emerging as ‘essential’ and vital role...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: