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CCA IN REVIEW – 2018

This has been an exciting and busy year for the CCA network with many new services developed and delivered in response to the cross sectoral industry requests identified throughout the year.

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CCA IN REVIEW – 2018

This has been an exciting and busy year for the CCA network with many new services developed
and delivered in response to the cross sectoral industry requests identified throughout the year.

READ MORE
CCA EXCELLENCE AWARDS 2019

CCA EXCELLENCE AWARDS 2019 NOW OPEN FOR ENTRY!

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CCA RESEARCH COMPENDIUM

FINDINGS FROM 2017
PREDICTIONS FOR 2018

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ABOUT CUSTOMER SERVICE

AWARDS & RECOGNITION

CCA Excellence Awards recognise outstanding performance and are the most highly coveted and respected awards in our industry

THOUGHT LEADERSHIP

A future focused insights programme supporting learning through collaborative research, expert opinion and case study

BENCHMARKING

Measure your business against the industry’s benchmark for customer service and align with service excellence

EVENTS & NETWORKING

Learn from leading academics, practitioners and experts; visit centres of excellence; and explore challenges and issues with like-minded colleagues

MEMBERSHIP

Join the CCA network to understand how you can deliver a better customer experience, improve standards of service and customer engagement

PARTNERSHIPS

Supporting collaboration, innovation and mutually beneficial partnerships between operators and suppliers in our market place

LATEST NEWS, INSIGHT & OPINION

Understand consumer trends, insights & tools to empower you to drive your service ambitions forward

PEOPLE

Who are the people behind CCA? The judging panel, CCA Standards Review Board, Industry Council Thought Leadership Forum and more

What we offer

CCA Global is a modern, independent professional body for customer service experience. We lead the way as a trusted source of progressive and valued services in the customer contact sector.

AWARDS & RECOGNITION

THOUGHT LEADERSHIP

BENCHMARKING

EVENTS & NETWORKING

MEMBERSHIP

PARTNERSHIPS

LATEST NEWS, INSIGHT & OPINION

PEOPLE

Upcoming Events

30/05/2019

Experience IDEA

This session is hosted by multi award-winning centre, The Co-operative Bank, and will explore a new generation of mapping customer journeys. Understand customer journeys, behaviours, attitudes and needs. Then generate & validate ideas to deliver results.

06/06/2019

CCA Global Standard© Seventh Edition - Building better customer experience in a digital world

This session will introduce you to CCA Global Standard© Seventh Edition explaining what is required by way of assessment, dispelling the myths of check boxes and demonstrating that we are all on a journey of continuous improvement.

19/06/2019

Centre of Excellence

At this session, Legal & General Retirements will share their customer journey story so far, the value and importance of using VOC and where the future of CX is heading.

Latest Blog Posts

We're only human

Man versus machine, smart tech taking over the world, a future dominated by robots. Our immersion in technology, whether that’s for social pleasure, catching up on the latest box set or the to...

Wow - what a week!

It's been another busy week at CCA with our People & HR Forum at CCA HQ, Thought Leadership Forum in Amsterdam hosted by Poly and our first ever organisation to achieve accreditation to the new version of CCA Global Standard©. Have a watch of my vlog to find out the details.

A wee smile, a wee laugh - come on!

This Sunday is World Laughter Day; it takes place on the first Sunday of May every year. The first celebration was on May 10, 1998 in India and was arranged by Dr Madan Kataria, founder of the worldwi...

Bubble Talk

We thought I should try something a bit different this week ...Yesterday the CCA Advisory Council met at the Bubble in the O2, London to explore some of the challenges that organisations are facing a...

Human endurance

The tragedy of the fire engulfing Notre-Dame in Paris was all the more poignant, given its timing in Holy Week, celebrated by Christians worldwide. Regarded as one of the most important monuments in E...

More noise less sound?

Over the last few weeks there’s been a bit of spring cleaning at the CCA head office, as the brighter, longer days shine a light on dusty corners! There was real interest in, and bemusement fro...

Our members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

Our partners

We have a range of long term partnerships with supplier organisations. CCA is committed to improving relationships between operators and suppliers in our market. Some partners are: