Today's world of work is changing; Is the development of your Team Managers keeping pace? New programme intake kicks off on 20 September

Has cloud (and a pandemic) enabled us to finally punch above our weight?

A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and how to navigate emoti

It's not about the money, right? Cost per call/transaction/interaction - customer service has a price but is it worth it? A question considered by boards and businesses across the country.

Deal adds 9,,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales

CX trends and advice for inflationary periods