Terms & Conditions

Information you share with us may be shared with our sponsoring partners, who may use that information subject to their own privacy statements.

If you would prefer that your details are not shared with our event sponsors, partners and speakers please email: pauline.cochrane@cca-global.com

General Trading Terms and Conditions
It is the responsibility of the user of this site to evaluate the accuracy, completeness, reliability and usefulness of any opinions, services or other information provided. All information provided in this site or otherwise by CCA Global Limited is under the condition and understanding of it not being interpreted or relied on as legal, accounting, tax, financial, investment or other professional advice, or as advice on specific facts or matters. Accordingly, no liability whatsoever is assumed for any use or misuse of such information. Users of this site should consult their professional advisors with respect to their personal circumstances.

In no event shall CCA Global Limited be liable to any party for any cost or damages, including any direct, indirect, special, incidental, or consequential damages, arising out of or in connection with the access or use of, or the inability to access or use, this site or any of its functions or features, including in connection with any browsing or downloading of any information, data, text, images, or other material accessible through this site or any website linked to or linking into this site.
Membership Renewal 
Member organisations will be contacted in advance of the membership renewal date. CCA will issue an invoice for renewal of membership at this point. The invoice will be issued to the main point of contact as previously identified in the registration process. Unless stated in writing at least 6 weeks in advance of the renewal date, CCA will accept that membership is being renewed for the next 12 month period and will continue to provide full membership benefits. In this event full annual membership is payable without regard to the period after renewal in which full benefits are provided.
Usernames and Passwords
On becoming a member of CCA Global Limited, organisations are issued with a username and a password to enable access to the membership area of the site. The username and password are personal to each organisation are not transferable. Subscribers who agree to these terms and conditions shall, notwithstanding the fact that they are described as “members”, be recipients of a subscription based service and shall not be considered members of CCA Global Limited as a company in accordance with the Companies Acts.  You have a right of cancellation in respect of Products and Services, which right shall expire seven working days from the day after the date on which the products are recieved by you or your order for services is accepted by the CCA Global Limited.  Should you wish to cancel, notice should be sent to CCA Global Limited at cca@cca-global.com.  Where products have been supplied to you prior to such cancellation they must be returned to us, in the condition in which they were supplied to you, at your expense.  Reimbursement for any monies paid by you which relate to the cancellation will be sent to you within 30 days of receiving the notice of cancellation or if products are to be returned to us, within 30 days of their receipt.  Fees are otherwise non refundable.
Usernames and passwords remain current for so long as membership or other fees are paid within the timescales set by CCA renewal policy. Access to the member areas of the site may be withdrawn for non-payment of membership fees.
Members are responsible for others using their username and password, and are liable for any payments due for goods or services accessed through the site by anyone using their username and password.
Where a member is in breach of these terms and conditions or has otherwise in the view of the CCA Main Board acted either against the interests of CCA or of the Profession the Main Board may at its sole discretion withdraw access to the member area of the site.
Any breach of security of a username and password must immediately be notified to CCA.
Member Updates
Members have write access to sections of the site relevant to their own membership in order to keep contact and other details current and accurate. Responsibility for membership details being both current and accurate sits with the member.
Privacy Policy
CCA Privacy Policy is published on this site. By agreeing to this agreement you also give your consent to the way we handle your personal data.
Changes to the site
We reserve the right to change the content, presentation, performance, user-facilities, access and availability of any part of the site at the sole discretion of CCA. Changes to the site will be effective immediately upon posting.
Links from this site exist for convenience and information and CCA accepts no responsibility or liability for the information contained on any such site. The existence of a link to another site does not imply or express endorsement of its provider, product or services by CCA. Links to this site are not permitted without the prior written consent of CCA.
You acknowledge and agree that CCA is not responsible for the availability of any third party sites or material you access through the CCA site.
We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such sites or material.
Any dealings between you and any third party advertisers or merchants found on or via the CCA site, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant. Therefore, we are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
Nothing on this site should be construed as granting a license or any other right to use any copyrights, trademarks or logos. Moreover, the downloading or printing of any materials on this site will not result in the transfer, explicit or implied, of any rights. You may, however, download or print any pages from this site for personal or non-commercial use only, provided you do not remove any copyright or other proprietary right notice.
If you become aware of any such distribution or commercial exploitation, you agree to notify CCA immediately.
You irrevocably agree to indemnify CCA, and CCA officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the CCA site.
Failure to Exercise a right
Failure by CCA to exercise a right or remedy under these terms does not constitute a waiver of that right or remedy.
Any notice from us to you may be delivered by e-mail or post to your last known address. Evidence of posting (either electronically or otherwise) shall be taken as evidence of delivery.
Submissions to the site
Except as provided by law and subject to our Privacy Policy all submissions or transmissions made to or through this site shall become the property of CCA. CCA reserves the right to use any material (e.g., any comment, idea, concept, technique or know-how) submitted for any purpose, including but not limited to reproduction, distribution, publication and posting.
CCA is not obligated to monitor any submissions or transmissions to or through this site or any website to which this site links or that links into this site. CCA, however, reserves the right to monitor the same, including e-ski responses, chat rooms or similar website features. You acknowledge that no obligation of any kind shall be attached to such information and that submitting or transmitting such information creates no confidential, contractually implied or other relationship created between you and CCA.
If any court or regulator decides that any provision of these terms and conditions is invalid or otherwise unenforceable, such provisions shall be severed and deleted from these terms and conditions and the remainder of these terms and conditions shall continue to have full force and effect.
Governing Law
These terms and your access to and use of the CCA web site are subject to Scottish law and the exclusive jurisdiction of the Scottish courts.
Third Party Rights
These terms and conditions apply between CCA and Users. No other person is entitled to benefit under these Terms and Conditions.
Dissatisfaction with the Site
If you are dissatisfied with the web site or any content or materials on it you can raise your concern in the first instance with cca@cca-global.com If no satisfactory resolution can be found for your issue your sole exclusive remedy is to discontinue your use of the web site.
Statutory Rights
These terms and conditions do not affect a user’s statutory rights.
Access Restrictions
The information contained on the CCA website is not for use within any country or jurisdiction or by any persons where such use would constitute a violation of law. If this applies to you, you are not authorised to access or use any of the information on this site.
All disclaimers indemnities and exclusions in these terms shall survive termination of these terms.
Due to our commitment to keep the CCA site current and to improving the site we may from time to time make changes to these terms. These terms are valid as at June 2009 and replace all other terms and conditions applicable to trading terms and this or any other web site belonging to CCA.
Events Terms & Conditions
Our terms and conditions in relation to any booking made for the Annual Convention can be found below. For further information please don't hesitate to contact CCA by email to: cca@cca-global.com 
What is the latest COVID 19 safety update for in-person events?
CCA, together with the venue will working together to ensure everyone’s safety on the day. 
We please ask that you observe the following: 
  • Check for symptoms of COVID-19 before travelling
  • Undertake your own health risk assessment
  • Follow any up-to-date travel guidance
  • Please do not attend if you have tested positive for COVID 19, if you are displaying any COVID-19 symptoms or you have been asked to self-isolate
  • Adhere to all safety measures that have been put in place at the venue for delegates
  • Only registered delegates attend the event. Tickets are not transferrable without prior agreement.
We ask that you consider the safety and security of your colleagues and staff so that we can all have an amazing time together safely. 
CCA will at all times comply with the relevant government regulation and advice. For further details on the latest information please visit:

Coronavirus (COVID-19): guidance and support - GOV.UK (www.gov.uk)

Coronavirus (COVID-19): guidance - gov.scot (www.gov.scot)

Coronavirus (COVID-19) | Topic | GOV.WALES

Coronavirus (COVID-19): overview and advice | nidirect


Coronavirus (COVID-19): travel and transport - gov.scot (www.gov.scot)


Will delegates have to show evidence of full vaccination or negative LFT to be granted entry? 
We will be asking everyone to conform to either being fully vaccinated and/or have a negative rapid lateral flow test result with 24 hours before arriving. This will not be officially checked on arrival however we trust that you comply with this and consider the safety and comfort of other delegates.

Will it be possible to socially distance at the event?
Yes – The venue is large and spacious and the tables will be spaced out within the venue. There will also be separate isolated areas that you can access if required. 

Will face masks be mandatory at the event?
Yes. Facemasks in public places in Scotland are mandatory unless you are exempt. You will be required to wear a face mask when moving around the communal spaces within the venue. When seated, you will not need to wear a face mask but if you would prefer to keep one on, please do so.

Will guests be required to check in using the NHS Covid 19 app?
There will be an NHS QR Code at reception if you wish to check in using the app. Delegates will not be required to use it and you will not be refused access if you do not use it. 

Confidentiality and Guidelines for CCA Leaders’ Summit
To ensure a collaborative and respectful environment during the event, we kindly request all participants to adhere to the following confidentiality agreement and guidelines:

1. Discussions:
While we encourage open and informative discussions, participants are requested to avoid sharing proprietary or confidential information that could be detrimental to their own organisation or others present.

2. Use of general terminology:
When discussing strategies, technologies, or other sensitive topics, we encourage participants to use general and non-specific terminology to convey their points without revealing proprietary details.

3. No recording devices:
Participants are not permitted to use any recording devices, including but not limited to cameras, audio recorders, or smartphones, during the discussions or site tour. This is to prevent any inadvertent capture of sensitive information.

4. Respect for intellectual property:
Participants should respect the intellectual property of the host organisation and other participants. Refrain from using, reproducing, or disclosing any intellectual property without explicit permission.

5. Non-disclosure of discussions:
Discussions that take place during the event are considered confidential. Participants are expected not to disclose any specific details of these discussions outside of the event.

6. Professional courtesy:
Exercise professional courtesy when engaging with competitors. Avoid pressing for sensitive information and respect the boundaries set by other participants.

7. Reporting breaches:
If any participant becomes aware of a breach of confidentiality, they are encouraged to report it immediately to the CCA Global team for appropriate action.

We appreciate your understanding and cooperation in maintaining a secure and respectful environment during the event. The success of this event depends on the collective commitment to uphold these guidelines.

Payment Details:  For full bank details please contact CCA on Tel: +44(0)141 564 9010 or email to: cca@cca-global.com 
VAT registration No: 699 680 358
1.1 Upon issue of an invoice, the delegate shall pay the sum set out in the terms of the booking agreement.
1.2 Payment of such monies shall be made within 30 days of the date of such invoice.
(a) Where an invoice is issued less than 30 days before the event, all monies are required to be paid prior to the event. CCA reserve the right to refuse attendance in the event of invoices remaining outstanding.
1.3 In the event that the delegate notifies CCA that they wish to cancel their attendance at the events/initiatives, a refund of any monies paid in accordance with this clause may be made as follows:-
(a) Where notification of cancellation is received 8 weeks or more, prior to the date the event/initiative is due to commence, 100% of monies shall be refunded.
(b) There will be a 10 day cooling off period for any bookings received within the 8 week period prior to the event from the date of booking. Cancellations received outwith this 10 day period will not be eligible for any refund.
Any change/cancellation of your reservation must be made in writing either by post to CCA Events, 20 Newton Place, Glasgow, G3 7PY or email to cca@cca-global.com
Cancellations for Non-chargeable Events
We appreciate that unexpected circumstances can result in a change to your schedule however, should you need to cancel or offer your place to a colleague, we would very much appreciate details of the change later than 7 days prior to the event.  Please note, for cancellation less than five days prior to the event or non-attendance, CCA reserves the right to incur a charge of £100 per person + VAT.
Cancellation by CCA
1.4 CCA reserve the right to cancel an event for any reason. If CCA cancel an event other than in accordance with clause 1.7 registrants will be offered a full refund.
1.5 Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.
1.6 Should CCA cancel the event we will endeavour to contact each delegate individually. As a minimum requirement, an email will be issued with advance notice of the cancellation. It is the delegate’s responsibility therefore to check their email accounts.
Amendments & Refunds
1.7 If CCA for any reason which cannot be attributed to it (particularly, but without limitation, force majeure) is unable to proceed with the event/initiative, CCA will only be liable to refund the amounts already paid after deduction of the costs incurred in preparation for the event. Additionally we cannot accept liability for any damage, injury, expense or loss (direct or consequential) of any description suffered as a result of Force Majeure.
For the purposes of these terms and conditions, Force Majeure shall mean any cause preventing CCA from performing any or all of its obligations which arises from or is attributable to any act, event, omission or accident beyond the reasonable control of CCA, including, without limitation, strikes, lockouts or other industrial disputes, protest, act of God, war, national emergency, an act (or suspected or threatened act) of terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule,
regulation or direction, accident, breakdown of plant or machinery, fire, explosion, leak, flood or storm, epidemic or pandemic (perceived or actual), or default of suppliers or subcontractors.
1.8 No refund of any such monies shall be made if the delegate is in any way unsatisfied with the organisation or attendance of the events/ initiatives or any other factor relating to the events/initiatives.
1.9 If you are a no-show and you did not inform us of your intention not to attend within the terms of the cancellation delegates remain responsible for the full price of the reservation.
1.10 Registration fees may be transferred from one delegate to another.
Accommodation & Travel
2.1 The provision of accommodation and travel is not included within any of our fees. The arrangement and payment of accommodation and travel is the responsibility of the delegate. CCA will on occasion provide information on local hotels, however we do not take responsibility for any individual bookings.
Dietary Requirements
2.2 For anyone with specific dietary requirements we require notice in advance of the specific needs. CCA will then pass this information on to the caterer where fulfilling the request then becomes their responsibility.
Disabled Access
2.3 Additional Requirements. Please notify CCA at least one month before the conference date if you have any additional requirements e.g. wheelchair access, large print etc.
3.1 To the maximum extent permitted by law, CCA excludes any liability to delegates it may incur in connection with the events/initiatives and (as a separate provision) any liability to the delegate for any loss, harm, injury or damage to any person or property whatsoever or howsoever arising attributable to the delegate’s participation in, the events/initiatives.
3.2  The views howsoever expressed at CCA events are those of participating individuals and organisations and are not necessarily those held by CCA Global Limited.  Information provided in event activities should not be considered advice but should be treated in accordance with the General Trading Terms and Conditions applying to the CCA web site and identified above
4.1 This agreement shall be subject to Scots Law and the parties to this agreement agree to submit to the non-exclusive jurisdiction of the Scottish Courts.
5.1 This schedule of terms and conditions and the agreement to which it is attached shall form the entire agreement between CCA and the delegate in relation to the events/initiatives.
CCA Global Standard© - Conditions of Contract following an application for independent assessment
1. Introduction
You have completed and submitted to CCA your application for assessment, with a view to your centre(s) being certified as having implemented processes, which fully supports all of the sub sets of CCA Global Standard© (‘the Standard’). For the purposes of this Contract only centres identified herein are included within assessment comment and documentation.
CCA is an Assessor and Verifier for the Scheme. 
2. Stages of assessment and review
2.1 Enquiry
After initial assessment of your application in relation to certification under the programme, we attach a quotation for our services with respect to carrying out an Assessment or Review, which specifies the time for acceptance of such quotation.
2.2 Acceptance
As acceptance of a quotation, we will require you to agree to the quotation and this contract by signing and returning copies of the quotation and these terms and conditions.
2.3 Fees, Assessment and Review
To enable us to establish that your systems satisfy and/or continue to satisfy the requirements of the Standard© and has achieved and/or continues to achieve endorsement by CCA we require you to:
advise us in writing of any changes which may affect the quotation or certification awarded
pay the full Initial Assessment Fee for each Initial Assessment as detailed in the Schedule of Costs
pay the full Annual Re-assessment Fee in respect of each annual Assessment
demonstrate compliance or continued compliance with the Scheme and this contract.
Any request for change or cancellation of an assessment must be notified in writing to and received by CCA at least 30 days prior to the assessment date. If you fail to make such notification to CCA in time, 100% of the assessment fee will be invoiced and payable by you in accordance with the payment provisions on this Clause.
If the notification of cancellation is not made at all an additional variable charge will be payable against CCA’s invoice.
Fees are calculated and payable in pounds sterling unless you make a prior written request for calculation and/or payment in Euro.  If the fees are calculated and payable in Euro the rate charged in Euro will be the exchange rate quoted in the Financial Times newspaper in London at the close of the previous day, on the date of the quotation. If the fees are calculated in pounds sterling and payable in Euro the rate of exchange will the rate on the date payment is made. All fees are payable within 30 days of the date of invoice.  
2.4 Award of CCA Global Standard© Endorsement
After completion of an Assessment or a Review (as defined in 2.5), if satisfied of your compliance or continued compliance, we shall recommend to CCA Global Standard© Review Board that your Centre(s) should, in our opinion, be certified with endorsement of the Standard or that certification of the Standard should continue.
The CCA Global Standard© Review Board shall have final discretion whether or not to approve any such recommendation. The CCA shall be responsible for administering the certification of the CCA Global Standard© programme, including final decisions to grant, refuse or suspend certification and the licensing of the use of the CCA Global Standard© Trade Mark by Centres.
In the event that you are unhappy with any decision of the CCA or the assessment process you have the right to appeal to and under the rules of the CCA Global Standard© Review Board.  Details of the CCA Global Standard Review Board and contact information can be obtained from the CCA.
CCA Accreditation is awarded based on a reflection of the processes and activities seen to be in place at the time of the assessment. It is also based in good faith on the evidence and information during the accreditation process to demonstrate said processes and activities are in place. Any changes or deviations from these processes, activities or information may affect the validity of the accreditation. 
CCA Global Ltd cannot be held responsible for any service or experience delivered by the accredited organisation.
2.5 Review
Subject to the terms of this contract, we will visit your centre each year, within one month either side of the anniversary of the previous visit, to conduct an annual maintenance assessment (“Review”) to ensure that you continue to comply with any certification awarded to it under the programme. 
In each third year of certification the review shall consist of a full reassessment review to ensure continued fitness to be registered with the CCA Global Standard© programme.
To enable us to maintain confidence in your Centres’ fitness to be registered with the CCA Global Standard© programme, you must advise us in writing if at anytime you do not comply with this contract or with the CCA Global Standard©.
3. Publicity and promotion
In order to maintain the integrity of our service, you will make no misleading oral, written or electronic statement concerning your application to us or the CCA Global Standard Review Board© or certification and will use your best endeavours to ensure that no-one connected with you gives any such misleading impression.
If an oral, written or electronic misleading statement is made by you and CCA suffer any type of loss or damage arising therefrom, you agree to provide at your own expense such reasonable assistance as requested by CCA to mitigate such loss or damage  
4. Confidentiality 
CCA shall and will procure that its staff, agents, assessors and verifiers shall keep strictly confidential all information relating to your Centre(s), your processes and employees received, obtained or learned by us and/or them in preparation for, in the course of or as a result of Assessments and/or Reviews.
You acknowledge that from time to time information may require to be shared with the CCA Global Standard Review Board©.  In these circumstances the CCA Standard© Review Board will accept the same confidentiality agreement terms as are applicable to CCA. 
This obligation shall not apply to information which is in the public domain at the time it is received, obtained or learned by us; or which becomes part of the public domain during the contract other than by a breach by us of any of our obligations herein, or which is obtained by us from a third party who is lawfully authorised to disclose the same.
This confidentiality undertaking shall continue after termination of this contract unless the parties otherwise agree in writing.
We acknowledge that you are entitled to decline to disclose any disk, CD, tape, file, document or other information requested by us in preparation for, in the course of or as a result of Assessments or Reviews, which is confidential to any of your clients.
You acknowledge that we are required to notify to the CCA Global Standard© Review Board forthwith full details of any actual, suspected or threatened default, malpractice or serious non-compliance with the CCA Global Standard© programme of which we or any of our staff, agents Assessors or Verifiers become aware in preparation for, in the course of or as a result of any Assessment or Review.
5. Fees
5.1 Failure to pay any fee charged by CCA is considered to be a breach of this contract.  Any sum due from you to us, which is not paid on its due date, payment shall bear interest from day to day (both before and after judgement) at the annual rate of 4% above the base rate of HSBC from time to time.
5.2 The Annual Re-assessment Fee will be notified to you at least 90 days prior to the due date of the assessment.  It will be commensurate with the Initial Assessment Fee unless there has been a significant change in circumstances. 
5.3 Following receipt of any notification under clause 5.2 or 5.3 you may terminate this contract by serving notice on us at least 60 days prior to the due date of any such review or assessment as the case may be.
6. Termination without Notice
6.1 CCA reserves the right to terminate this contract summarily: - 
(a) if your organisation becomes insolvent, a winding up petition is presented against your organisation, or a receiver liquidator or administrator is appointed or your organisation ceases to carry on business; or
(b) if you are in breach of your obligations hereunder and (in the case of a breach capable of remedy) have failed to remedy the same within 30 days after the service by us on you giving particulars of the breach and requiring that it be remedied; or
(c) if you have acted in a way to bring your registration into disrepute and have failed to remedy such within 30 days of being given written notice by us.
6.2 Either party may terminate this Agreement without notice if the other is unable to pay its debts (within the meaning of  section 123 of the Insolvency Act 1986) or becomes insolvent or an order should be  made or a resolution passed for the liquidation, administration,  winding–up or dissolution of the other party (otherwise than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator,  trustee or similar officer should be appointed over all or any substantial part of the assets of the other party or the other party should enter into or propose any composition or arrangement with its creditors generally or anything analogous to the foregoing shall occur in any applicable jurisdiction. 
7. Termination with Notice 
Either party may terminate this Agreement without cause by giving the other party 60 days notice in writing.
8. Safety
You are responsible for ensuring the safety of our staff, agents, Assessors or Verifiers who visit your premises and for giving them written advance notice of any particular health and safety matters of which they should be aware.
9. Indemnity
Subject to the provisions of Clause 10, you hereby agree at all times fully and effectively to indemnify us from and against any and all actions, suits, proceedings, losses, costs, expenses, damages, liabilities and claims (including but not limited to any damages or compensation paid by us on the advice of our legal advisers, to compromise or settle any claim and any legal costs or expenses incurred by us), arising directly or indirectly from any breach by or on behalf of you or of any obligations expressed herein or implied by law.
10. Limitation of Liability
10.1 Neither party excludes or limits liability to the other party for death or personal injury caused by its negligence or for fraud or in respect of claims from any third party against the other party for matters arising as a result of its actions
10.2 Subject always to Clause 10.1, the liability of either party under this Agreement to the other including any other provision of this clause shall be subject to an aggregate liability equivalent to the Initial Assessment Fee or, if greater, the Annual Assessment Fee.
10.3 Subject always to Clause 10.1, in no event shall either party be liable to the other for any loss of profits, business, revenue, business opportunities, goodwill or anticipated savings and/or indirect or consequential loss or damage even if that loss or damage was reasonably foreseeable or that party was aware of the possibility of that loss or damage arising.
10.4 Neither party shall in any circumstances be liable for loss or damage caused by other’s Default and each party agrees to indemnify and keep the other harmless in respect of any claims by third parties which are caused by or arise from any reasonable act of the other carried out pursuant to instructions of the defaulting party.
10.5 The parties expressly agree that should any limitation or provision contained in this Clause be held to be invalid under any applicable statute or rule of law it shall to that extent be deemed omitted but if any party thereby becomes liable for loss or damage which would otherwise have been excluded such liability shall be subject to the other limitations and provisions set out herein.
11. Insurance
Each of us shall maintain third party liability insurance of a type and to a level appropriate to its business. Such insurance may be in the normal form for the risks involved and provide for indemnity for the other, such indemnity to continue for a reasonable time after either party ceases to exist for two years.
12. Complaints 
During the term of this contract we will maintain in place a procedure for dealing with complaints by Centre(s) about our Assessments and Reviews. Such procedure is available on request.
We both agree to resolve any dispute between us by discussion and by our Appeal Procedure (which is available on request); so that either of us will only resort to legal action where other means have been exhausted.
The CCA Global Standard© Review Board has agreed that we will be responsible for dealing with any such complaints save that the CCA Global Standard© Review Board shall be entitled to assume joint or exclusive responsibility (at the CCA Global Standard© Review Board’s option) for any such complaint by notice to us.
13. Variation
13.1 Amendments to this contract may be made on reasonable notice from us.
13.2 You cannot vary these Conditions of Contract without our prior written consent.
14. Law
Scottish Law shall govern these Conditions of Contract
Privacy Policy
1. General

CCA Global Limited (CCA) privacy policy is regularly reviewed and is updated to ensure compliance with current data protection legislation and the settled requirements of the General Data Protection Regulations (GDPR).

CCA is serious about the security of information we collect.  We can be contacted at 20 Newton Place Glasgow G3 7PY or contact Pauline Cochrane, Head of Research & Partnerships on +44(0)141 564 9010 to clarify any issue or raise concerns about the data we may hold for your benefit.

Information shared with CCA will never be shared with any third party commercial organisation without your express permission.  Details of credit card transactions are not held within the CCA systems.

We collect a range of personal information to enable us to provide a quality service to members and others and to enable the efficient administration of our activities.

We collect information to process orders for services, for notification of and administration of events, workshops, and training sessions, for marketing, advertising, and promotions, for delivery of market research, to provide ongoing support to members, to promote membership and for statistical analysis.

Information held by CCA includes:

  • Name, address, email, telephone number and preferences
  • Information collected using cookies stored on your device(s) for solely statistical purposes
  • Information about your use of CCA services
  • Other data, from time to time, to help us provide you with improved services.
  • Payment details although when provided credit card details are not retained by CCA beyond confirmation of payment

Personal information held by CCA is provided by individuals at various points in the service interaction process either through the web site, by email, voice or written correspondence. Express permission is sought on how information is used, or contact may be made where it is perceived to be in the interest of a third party to receive a communication.

  • Individuals may withdraw consent for use of personal information at any time by contacting CCA through any of the channels identified.
  • Individuals may request data to be deleted or transferred elsewhere from the record at any time.
  • Individuals have the right to request a copy of the information we hold on them by contacting CCA through any channel.
  • The legitimate interests of third parties would include the exchange of information or areas of common benefit to all parties.
  • Individuals may request that information held is changed or updated to reflect changed circumstances.
  • Contact centre populations are mobile, and individuals regularly move within the industry.  Data will be held on individuals for up to 10 years to facilitate this movement.

Personal Information held by CCA will never be shared with any commercial third party commercial organisation without prior express permission.  We may need to share the information with third parties to provide our full range of services.  Agreements exist with such third parties that there will be no disclosure or further processing of data.

For example, we may need to share information with:

  • Employees
  • Contractors
  • Agents
  • Professional advisors
  • Associates

CCA does not use algorithms but there is some limited automation in the judging process for CCA Awards to help us ensure fairness and accuracy of judgment. All scores are confidential to the judging panel and CCA

For example:

  • Judges score the different parts of the submission against agreed criteria.
  • The score is automatically calculated by a pre-determined weighting mechanism.

Cookies used by the CCA track movement by the member purely for statistical analysis. CCA’s cookies do not analyse visits to other websites or track any Internet searches undertaken whilst on the CCA website

A "cookie" is a small text file that is put by a website on a user’s computer hard drive. Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If a member sets up his or her browser to reject CCA’s cookie, he or she may still use the website.

Cookies are often used to tell the website a user is registered and to personalise the user’s visit to the website. 

This Privacy Policy applies solely to the personal data collected by CCA and does not apply to third party organisations users may access through CCA contact. 

CCA is not responsible for the privacy policies of third parties. CCA advises users to read the privacy policies of other organisations before registering any personal data.

2. Data Protection Act 1998 and 2003

The CCA website seeks to comply with the principles of the various Data Protection Acts. Any suggested failure in this respect should be reported to Linda Houston at +44(0)141 564 9010 for immediate consideration.
Use Made of Personal Information
Personal information provided to CCA via the CCA website will be used for the purposes outlined at the time of collection and/or identified below

In addition, personal information may be used for statistical analysis.  Personal data will be collected and processed by CCA for the following purposes: 
- to provide goods and services, including CCA publications and to process orders placed with CCA through the web site or by other means
- administration and marketing, advertising and promotions notification of events, workshops and training sessions, developments in CCA service provision and CCA news if a user elects to opt-out in to receiving such communications. 
The option to opt-in as described above applies to information received after 20 October 2003. CCA considers that it has a relationship with members and others established prior to that date. If you consider that is not the case for you please contact cca@cca-global.com in the first instance. 

Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents, professional advisors and associates of CCA. However, agreements exist between CCA and such parties that there must be no disclosure or further processing of such personal data. 

From time to time the CCA may share personal information with selected third parties. However, a user is free to elect not to receive marketing communications from such third parties.
When completing CCA membership application form identified representatives within each organisation are nominated to act as the primary points of contact between the organisation and CCA. Unless told otherwise, CCA will enter the email and postal addresses of those representatives onto the CCA database to receive CCA communications by email and/or in hard copy. The nominated representative to receive these communications may also enter further representatives within the organisation onto the CCA database through the website. Representatives may opt-out of receiving these communications at any time.
Order Forms
CCA online store order forms request personal data, including contact details. This data is used to fulfil customer orders and for billing purposes and may, in addition, be used in accordance with the conditions set out in section 3 hereof. If CCA has trouble processing an order, the contact details will be used to advise the user accordingly.
By providing personal data to CCA users consent to the processing of such data by CCA as described in this Privacy Policy.

Use of Data For Direct Marketing Purposes
At each point of data collection users are given the opportunity to opt-in to receiving direct marketing material from the CCA. Where users opt-in to such communications, CCA may provide information on CCA products, membership services, events, and training and education programmes and CCA news. If at any time users want the CCA to stop sending such communications they should write to: 

20 Newton Place
Glasgow G3 7PY
Disclosure of Data to Third Parties
At each point of data collection users are given the opportunity to opt-in to having their personal data passed on to selected third parties. If users opt-in, CCA may, in limited circumstances, share such data with third parties who may contact users regarding events, products, services, and training and education programmes that may be of interest to them. If at any stage users want CCA to stop using their personal data in this way they should write to: 

20 Newton Place
G3 7PY
Verifying, updating and amending your personal information
If, at any time, a user wants to verify, update or amend their personal data they may simple email their request to cca@cca-global.com. It is also possible for CCA members to update or amend their data personally using the facilities provided by the CCA web site.

Alternatively, they may write to: 

20 Newton Place
G3 7PY 

Verification, updating or amendment of personal data takes place within 40 days of receipt of the request made to CCA in writing.
A "cookie" is a small text file that is put by a website on a user’s computer hard drive. Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If a member sets up his or her browser to reject CCA’s cookie, he or she may still use the website.
Cookies are often used to tell the website a user is registered and to personalise the user’s visit to the website. 
Cookies used by the CCA track movement by the Member purely for statistical analysis. CCA’s cookies do not analyse visits to other websites or track any Internet searches undertaken whilst on the CCA website.
Third Party Websites
This Privacy Policy applies solely to the personal data collected by CCA and does not apply to third party websites users may access from this website. 

CCA is not responsible for the privacy policies of third party websites. CCA advises users to read the privacy policies of other websites before registering any personal data.
CCA holds your personal data in accordance with the security provisions of the Data Protection legislation. Some personal data held by CCA is stored in Alberta, Canada which nation in the view of CCA has adequate reciprocal Data protection requirements. Users who wish to discuss this storage should write in the first instance to CCA at

20 Newton Place
G3 7PY
Notification of Changes
If CCA decides to change its Privacy Policy, it will post such changes on this page so that you are always aware of how CCA uses your personal data. Users have the right to ask CCA for a copy of the personal data held about them and to request that CCA correct any inaccuracies in that information.

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