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Latest updates from CCA partner organisations

Aveni is an award-winning technology company that specialises in AI and Natural Language Processing (NLP).

Its NLP platform can analyse up to 100% of customer interactions, extracting context from conversations. This powers a range of transformative capabilities for utility companies, including accurate identification of vulnerable customers, deeper understanding of their needs and how they change over time, automated compliance monitoring and performance management of call centre agents.

Aveni has embedded the FCA guidance within its platform ensuring utility companies can adhere and evidence its fair treatment of vulnerable customers in a cost effective way.


eGains’ knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit


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