What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.

When it comes to agent soft skills, there are some hard truths that contact center leaders must learn. The first hard truth is that soft skills make a huge impact on customer satisfaction and cannot be ignored. Time spent on improving agent soft skills is

NICE* has been named a Gartner© Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision. We believe this reflects the strengths of CXone as a unified interaction-

Unified suites are the future of CX

A look at the science behind deliberately courting controversy

We're behavioural scientists, here to show you how psychology can give you the answers to making smarter decisions in your life, career and business.