AI for CX For Dummies, NICE Special Edition, explores powerful AI to incorporate into your business's strategy, enabling you to deliver exceptional customer experience (CX) with ease.
"I found the CCA programme an extremely useful experience. It was great to share ideas with people from other companies who are in similar roles to me. During the course I learnt lots of new skills which have helped me develop in my role and I would highly recommend attending future programmes to anyone who has the opportunity." - Team Leader, Scottish Widows
"Nathan has developed very quickly in the Team Leader role since taking part in the Inspire Programme. It has really enhanced his confidence and helped him to build strategies to successfully lead a large team of colleagues who look after our customers when they are looking to retire" - Senior Manager, Scottish Widows
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AI for CX For Dummies, NICE Special Edition, explores powerful AI to incorporate into your business's strategy, enabling you to deliver exceptional customer experience (CX) with ease.
Since 1900, the UK has seen 9 recessions while US has waded through 23. Since the end of World War II, there have been 4 global recessions. And we're currently in the middle of another drastic economic downturn. If there was ever a need for good leadershi
Following the disruptions and developments of the last 12 months, CX practitioners are now looking to understand the key trends and technologies that will influence their work in 2024.
CCA Research Council will help shed light on the intricacies and pitfalls of the customer service landscape and will report on views of participants not only as seasoned professionals but also as educated consumers.
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