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Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
Coaching & Mentoring
Developing skills to strengthen resilience, trust & empowerment in individuals, teams & organisations
Attendee Feedback
"I found the CCA programme an extremely useful experience. It was great to share ideas with people from other companies who are in similar roles to me. During the course I learnt lots of new skills which have helped me develop in my role and I would highly recommend attending future programmes to anyone who has the opportunity." - Team Leader, Scottish Widows
"Nathan has developed very quickly in the Team Leader role since taking part in the Inspire Programme. It has really enhanced his confidence and helped him to build strategies to successfully lead a large team of colleagues who look after our customers when they are looking to retire" - Senior Manager, Scottish Widows
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Latest training news
Latest News From CCA
Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
This new CCA report suggests we need to adapt existing human-centric models for working post-pandemic to attract and retain the best talent. In hybrid working environments, models need to be designed around employee-driven flexibility, connectedness, and
Our Members
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:
