Coaching & Mentoring

Developing skills to strengthen resilience, trust & empowerment in individuals, teams & organisations

Attendee Feedback

"I found the CCA programme an extremely useful experience. It was great to share ideas with people from other companies who are in similar roles to me. During the course I learnt lots of new skills which have helped me develop in my role and I would highly recommend attending future programmes to anyone who has the opportunity." - Team Leader, Scottish Widows

"Nathan has developed very quickly in the Team Leader role since taking part in the Inspire Programme. It has really enhanced his confidence and helped him to build strategies to successfully lead a large team of colleagues who look after our customers when they are looking to retire" - Senior Manager, Scottish Widows

Contact us to find out more

For more information on CCA Training programmes, or if you have any other questions, please don't hesitate to get in touch

Latest training news

Latest News From CCA

AI for CX For Dummies

AI for CX For Dummies, NICE Special Edition, explores powerful AI to incorporate into your business's strategy, enabling you to deliver exceptional customer experience (CX) with ease.

How to lead through a Recession

Since 1900, the UK has seen 9 recessions while US has waded through 23. Since the end of World War II, there have been 4 global recessions. And we're currently in the middle of another drastic economic downturn. If there was ever a need for good leadershi

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:


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