"I found the CCA programme an extremely useful experience. It was great to share ideas with people from other companies who are in similar roles to me. During the course I learnt lots of new skills which have helped me develop in my role and I would highly recommend attending future programmes to anyone who has the opportunity." - Team Leader, Scottish Widows
"Nathan has developed very quickly in the Team Leader role since taking part in the Inspire Programme. It has really enhanced his confidence and helped him to build strategies to successfully lead a large team of colleagues who look after our customers when they are looking to retire" - Senior Manager, Scottish Widows
Latest News From CCA
This new CCA report suggests we need to adapt existing human-centric models for working post-pandemic to attract and retain the best talent. In hybrid working environments, models need to be designed around employee-driven flexibility, connectedness, and
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More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.
It's always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
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