Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future

Making the right decisions about your customer service in challenging times is not easy; accessing trusted insight to best inform decision-making is critical for success.

Using a collaborative approach involving leading high-street and blue-chip brands, CCA has over 25 years' experience in delivering the latest research and expert thinking to help you implement customer service strategies that are right for your business.

Our range of leadership insight services include:

CCA Visionaries
An annual programme of lectures and talks from leaders of some of the most recognised brands in private and public sectors.


Future Scenario Research
Designed to support informed and educated decision-making by casting an eye to what future trends and influences will impact your business.

Women in Leadership
A network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation

Latest News


Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:


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