As part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition.
Visionaries
Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future
Making the right decisions about your customer service in challenging times is not easy; accessing trusted insight to best inform decision-making is critical for success.
Using a collaborative approach involving leading high-street and blue-chip brands, CCA has over 25 years' experience in delivering the latest research and expert thinking to help you implement customer service strategies that are right for your business.
Our range of leadership insight services include:
CCA Visionaries
An annual programme of lectures and talks from leaders of some of the most recognised brands in private and public sectors.
Future Scenario Research
Designed to support informed and educated decision-making by casting an eye to what future trends and influences will impact your business.
Women in Leadership
A network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation
Latest News
Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu
It's always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.
Andrew Bartlett, CEO of Advice Direct Scotland talks to CCA about the impact of the pandemic on consumers.
CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025
Our Members
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:
