Findings from CCA Visionaries on the challenges with digital transformation
Visionaries
CCA Visionaries is a collaborative network providing cutting edge strategies for organisations on all sectors challenged with serving customers remotely.
Knowing how to be tactical and strategic and feel supported as a leader whilst offering guidance and direction for your wider teams is a difficult conundrum to solve.
Previously known as CCA Industry Council, the Visionaries programme has been redesigned to include input from business experts and strategists offering a unique perspective on recurring issues.
Capturing the latest thought leadership from major brands in the network, participants exchange experiences and take part in meaningful industry benchmarks about the future of CX in a digital age.
CCA Visionaries will help you:
Confidently accelerate digital and technology strategies for your service and CX proposition
Create competitive advantage by learning from award-winning examples and applying that thinking to your own business
Better understand how to balance customer expectations with smart technology application and essential human touch
Drive innovation across your business to not just survive but thrive in a new digital CX age
Engage your current and future workforce to have customer front of mind at all times
Acknowledge that your operation is meeting the industry operational benchmark
Explore, collaborate and co-curate with like-minded peers in a non-vendor driven environment
Latest News
Latest news relating to visionaries & membership
Sometimes the definition of 'key' is problematic; one person's key is another person's optional
CTRL ALT DELETE - The Great Reset. The future of work to 2030.
Anne Marie Forsyth and Liz Barclay summarise the discussion from CCA's Advisory Board meeting held at the O2, London in April 2019.
Is it time for an overhaul in thinking post-pandemic to make mission critical decisions with confidence?
We accept incredible intrusions into every aspect of our lives, actively and passively by pressing 'I agree' to just about anything
Contact us to find out more
For more information on CCA Visionaries, membership, or if you have any other questions, please don't hesitate to get in touch
Our Members
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:
