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93% of people feel more positive about brands that signpost them to help
Visionaries
Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future
Making the right decisions about your customer service in challenging times is not easy; accessing trusted insight to best inform decision-making is critical for success.
Using a collaborative approach involving leading high-street and blue-chip brands, CCA has over 25 years' experience in delivering the latest research and expert thinking to help you implement customer service strategies that are right for your business.
Our range of leadership insight services include:
CCA Visionaries
An annual programme of lectures and talks from leaders of some of the most recognised brands in private and public sectors.
Future Scenario Research
Designed to support informed and educated decision-making by casting an eye to what future trends and influences will impact your business.
Women in Leadership
A network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation
Latest News
Many organisations are already redesigning how work gets done. Decisions are being made differently. The technology can be implemented relatively quickly. Building capability is different.
The CCA Women in Leadership awards programme encourages applications from women in in-house operators, outsourcing and BPO providers, as well as the technology, training, and supplier communities. By recognising leadership at all levels, the CCA Women in
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What makes a good leader? Is it bravery, compassion, innovation, inspiration?
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The ability to harness advanced technologies like AI is crucial for maintaining a competitive edge. This report offers a perspective on why some companies excel in adopting advanced technologies while others lag behind.
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The technology works. Large language models can draft legal contracts, write code and synthesize research at speeds no human team can match. But those gains are not showing up in the bottom line.
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
