CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2026, a groundbreaking programme designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.

The CCA Women in Leadership Awards offer a unique platform to acknowledge leadership excellence at all levels, inviting applications from a broad spectrum of organisations, including in-house operators, outsourcing and BPO providers, as well as academic, technology, training, and supplier communities.

CCA’s Executive Chair, Anne Marie Forsyth, commented, "A huge congratulations to all the shortlisted nominees of this prestigious awards programme. It reflects our ongoing dedication to recognising and promoting the invaluable contributions of leaders in our industry. The calibre of entries was exceptional, and it is now over to the judging panel for the unenviable job of choosing the winners of each category.

We look forward to celebrating the achievements of these outstanding individuals shortlisted and continuing to support their journey towards excellence."

THE SHORTLIST:

Ally of the Year 
Michael Campbell, Lloyds Banking Group
Lucy Lovell, Barclays

Digital Disruptor Award   

Shelley Ford, Capita
Amy Harrison, Barclays
Samantha Marinello, NatWest
Louise O'Brien, Lloyds Banking Group

Emerging Leader of the Year   
Bailey Amanono, Energy Saving Trust
Nikkola Clift, NatWest
Sine Curley, Lloyds Banking Group
Amanda Earl, Scottish Widows
Natalie Evans, Barclays
Jessica Flanagan, Uisce Éireann
Claire Leitch, Energy Saving Trust
Holly Reilly, Concentrix
Gemma Sturrock, Virgin Money
Shabnam Tariq, Ace it Medical Series
Amy Waine, Barclays
Lameez Williams, Kura

Excellence in Leadership Award    
Joanne Edwards, NHS 24
Carla Horrigan, Ellio
Alison Lattimer, Virgin Money
Huria Metezai, Ace it Medical Series
Gill Mison, Oak Furnitureland
Becky Spence, Barclays

Innovation in Action Award    
Christina Frank, Ellio
Tanya Hewson, NatWest
Shauna McAteer, Concentrix
Dawn Powell, Lloyds Banking Group
Lauren Tate, Lloyds Banking Group

Inspiring Leader of the Year    
Christine Allen, NatWest
Danielle Doherty, Concentrix
Jane Gatherer, Scottish Widows
Emma Greenwood, Lloyds Banking Group
Laura Jones, Barclays
Sarah Kidsleywood, Places for People
Anne Leitch, NHS24
Nicola Millson, Ellio
Nicole Moyes, Scottish Widows 
Amy Reynolds, Barclays
Amy Williams, RAC
Rosalind Wolfe, Energy Saving Trust

Mentor of the Year 
Rachael Chambers, Lloyds Banking Group
Anca Gasca, RAC
Shipra Malhorta, Barclays
Huria Metezai, Ace it Medical Series

Outstanding Contribution to Women in Leadership Award
Professor Georgina Blakeley, University of Huddersfield
Vuyiseka Thompson, Ellio
Leanne Welsh, Lloyds Banking Group

Role Model of the Year    
Angela Bryant, Concentrix
Lynn Forrest, Standard Life Plc
Candice Human, Ellio
Catriona Lamb, Energy Saving Trust
Natalie Lauchlan, Lloyds Banking Group
Alison Mason, Lloyds Banking Group
Cecilia McMullan, Lloyds Banking Group
Kelly Payne, Barclays
Danielle Tod, Scottish Widows

Wellbeing & Culture Champion Award
Kelly McCartan, NatWest
Michelle Watson, Concentrix

Women's Network of the Year Award    
Concentrix Network of Women Committee
Uisce Éireann