CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
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AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
Introducing Resolve, our case management solution built to enhance service delivery in the public sector and provide a smooth, online experience for the general population.
An out-of-the-box solution to help organisations conform to the intricate requirements of GDPR and successfully manage FOI requests.
Aiding the NHS Business Services Authority in Their Response to Covid-19
Here at Tisski, remote project delivery is in our DNA. We have a tried and tested methodology to deliver Agile projects remotely and have successfully developed ways of working to ensure that our customers are fully engaged, informed and involved at each
It's no secret that finance systems can be complex and, in some cases, a little confusing - but with Microsoft technology, that needn't be the case.
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Moving off ageing hardware to an agile, cloud-based SaaS solution deployed on multifunctional devices used in-store helped Waitrose & Partners continue to deliver an exceptional customer experience.
Alan Garratt, Head of Operations at Arco, the UK's largest supplier of PPE, describes how the company was able to send its 200 contact centre agents to work from home as soon as lockdown measures came into place, thanks to RingCentral cloud contact centre
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Andy Conolly, IT Service and Operation Manager at Costa Express, describes his biggest challenge in moving the organisation's communication systems to the cloud.
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Contact Centre solutions engineers Amanda Henderson and Chris Holt, experts in remote working for contact centre staff, provide advice to businesses on how to use cloud contact centre to successfully set up remote working.
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Get more done with integrated messaging, video meetings, and phone calls - on any device.
In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
Welcome to the Poly Virtual Showcase!
Contact centre professional and Poly VP Darrius Jones talks about challenges of outfitting contact centres and how Poly solutions can help.
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