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Latest news, insight & opinion from CCA
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Creating plans for service transformation

CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen

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Customer Service & CX Future Scenarios To 2025

For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r

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Lockdown - One year on ...

Today, 23rd March 2021, is a unique first anniversary - not the sort of one that we celebrate but rather one where we will all be pleased to have some distance from.

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CX in a post-pandemic world

CCA PARTNERS

AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera

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Customer service beyond the pandemic

A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l

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A parcel of trust

Who to trust and what to believe are two central issues as we navigate our way through the choppy seas of this pandemic.

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Reflections

Over the festive period many of us had the chance to take stock of our current situation after 9 months of tumultuous change and challenge. One of the most common conversation topics I've heard from friends is their growing sense of what's important, and

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