CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
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Latest news, insight & opinion from CCA
For those seeking guidance and care during challenging times, NHS 24 remains a trusted lifeline. This commitment to service excellence has once again been recognised, with NHS 24 achieving CCA Global Accreditation for Customer Experience© since their fir
Together Money's commitment to customer experience is as innovative as it is impactful. At a time when financial products can often seem complex or inaccessible, Together Money strives to create a seamless, customer-first experience by understanding indiv
Since achieving CCA Global Accreditation for Customer Experience© in 2011, Jigsaw has continuously demonstrated its commitment to delivering a high standard of service and meaningful impact.
As customer needs and expectations evolve, so too must our approach to service delivery.
The CCA Excellence Awards celebrate outstanding achievements in customer service across various categories, recognising organisations and individuals who demonstrate excellence and Innovation. This prestigious programme highlights best practices and s
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
The Financial Conduct Authority (FCA) has once again demonstrated its commitment to best practice in customer experience by achieving CCA Global Accreditation for Customer Experience©.
In this session we unveil the details of CCA's new membership programme for 2025
In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
Liberata achieves the prestigious CCA Silver Award, marking 10 years of continuous assessment and accreditation, underscoring their dedication to continuous improvement and delivering exceptional service.
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Submission deadline officially extended to midnight, 15 November 2024.
Places for People, a leading social enterprise, is celebrating its second consecutive year of achieving CCA Global Accreditation for Customer Experience©.
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Join this upcoming webinar on 25 October at 11am where we will unveil the details of CCA's new membership programme for 2025.
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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.
We are delighted to announce that Serco has successfully achieved the prestigious CCA Global Accreditation for Customer Experience©, a milestone that reflects their unwavering commitment to delivering exceptional service and innovation.
As many organisations shift their focus to values-based assessment centers for recruitment, we will explore together innovative approaches that prioritise inclusivity whilst also aligning with organisational values.
SGN's ongoing success in achieving CCA Global Accreditation for Customer Experience© highlights the value of the accreditation process, bringing benefits such as improved operational efficiency, customer satisfaction, and a clear path for future adva
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
Strategies for boosting productivity and achieving customer-centric excellence. Insights from leaders on transformation, preferences and challenges.
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