As organisations strengthen their defences against AI attacks, fraudsters are turning their focus to tricking consumers. Fraudsters are increasingly adopting AI tools to make scams more convincing leaving organisations in need of new ways to spot customer
The CCA Women in Leadership Awards offer a unique platform to acknowledge leadership excellence at all levels, inviting applications from a broad spectrum of organisations, including in-house operators, outsourcing and BPO providers, as well as technology
The Department for Education (DfE) Customer Services Division has achieved re-assessment to CCA Global Accreditation for Customer Experience©, marking a significant milestone in its journey of transformation.
In the area of performance management getting the framework right is crucial for organisational success. The number of meetings that line managers have with their teams plays a pivotal role in this process.
Celebrating the organisations committed to excellence in customer service through CCA Global Accreditation for Customer Experience©
Catch up on the first CCA Women in Leadership session of 2024.
Since 2006, Scottish Widows has held CCA Global Accreditation for Customer Experience©, reflecting its dedication to service excellence.
Hundreds of senior customer executives from leading public and private sector brands gathered yesterday for the 2024 CCA Global Awards to celebrate and recognise achievements in customer service excellence.
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
Fexco achieves CCA Global Accreditation for Customer Experience©, reaffirming their steadfast commitment to excellence and innovation in serving individuals and businesses worldwide. Fexco proudly earned its initial CCA Global Accreditation© in 2005.
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CCA Global is proud to announce that One Vision Housing, part of the Sovini Group has once again achieved CCA Global Accreditation for Customer Experience©
Forget chatbots, generative AI is here. This groundbreaking technology creates human-quality text, images, and code - and it's transforming customer service. Download our report to discover the reality of AI adoption, its potential to enhance experiences,
Customer experience is king, but can your in-house team handle it all? This article explores why outsourcing customer service is no longer a nicety, but a 'must-have' for success.
Customer experience is a top priority across industries, but how do you keep up? This article explores the key trends impacting CXM in Finance, Telco, Retail, and Utilities.
In the dynamic world of customer service and CX, change can be the only constant and adaptability becomes pivotal for organisational success. Join us for an exclusive virtual roundtable hosted by CCA Exec Chair, Anne Marie Forsyth and leading experts from
It is crucial that organisations understand and connect with the generation that is driving innovation and change in today's world.
Glory Global, a leading Japanese company specialising in cash handling technology, has achieved CCA Global Accreditation for Customer Experience© across its UK and Spanish customer experience centres since 2020.
We are thrilled to congratulate the Guinness Partnership on their continued accreditation to CCA Global Accreditation for Customer Experience©. As a leading customer service organisation offering affordable housing, Guinness Housing Partnership operates
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Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
The CCA Global VIP lunch celebrates and recognises organisations that have achieved CCA Global Accreditation for Customer Experience©, marking a significant milestone in their journey towards excellence in customer service.
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