CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Any brand can be vulnerable to what seems like sudden seismic shifts in customer behaviour and demands. The seventh edition of CCA Global Standard© aims to build better customer experience in a digital world.
With Brexit looming, we have rarely experienced such uncertain times. As a senior business leader, what changing expectations are being presented by your customers and employees and how are you personally managing these? What changes to BAU are you experi
Student Loans Company in Darlington hosted the second CCA Industry Council Thought Leadership Forum for 2019. Leaders tackled some of the challenges being faced today around engaging and motivating a changing workforce and shaping our priorities to help s