What's On

Latest news, insight & opinion from CCA

Press option 1 for truth

The addition of the word 'post truth' in the Oxford dictionary as word of the year 2016 is evidence; if any was required, of rapid cultural changes in how we perceive ‘the truth'. 2017 opened with hefty fines levied against EE for overchargi...

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All shook up....

This week the BBC were interviewing residents in Tupelo, Memphis, home of Elvis, ahead of Donald Trump’s inauguration today. Reactions were mixed but there was huge excitement from the young brass band who were practising furiously ahead...

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Time to care?

The party's over as they say; Christmas trees down, waistlines up, credit card bills up, bank balances down; is it any wonder that we all get a bit gloomy in January especially if 'the new you' hasn't quite materialised and resolutions have been resi...

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JH TEST

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What is... is

We are used to New Year messages from politicians; this year we heard great intentions from Theresa May and other world leaders. From North Korea an interesting message was broadcast from leader Kim Jong Un; a surprisingly contrite resolution to serv...

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Is 'not bad' good enough?

Not surprisingly as we head towards the end of another busy year, many minds are already beginning to focus on plans and strategies for the new year ahead. We’ve been consulting with lots of leading brands in our network over recent weeks and t...

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Near far wherever you are

Titanic Belfast has been crowned best tourist attraction in the world. The museum, which opened in 2012, staved off competition from Ferrari World in Abu Dhabi, the Las Vegas Strip and Peru's Machu Picchu to clinch the accolade at a ceremony for the ...

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A recipe for future success...

Anne Marie is enjoying a well-earned holiday this week so thought we’d share with you an update from Anne Marie via our Research Institute discussing new, original research we have just complete in partnership with Kura. A recipe for futu...

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JAM tomorrow?....

There was a distinct winter chill surrounding the new Chancellor’s Autumn Statement with 'severe weather warnings ahead' by the Office of Budgetary Responsibility (OBR) as they forecast dire consequences post Brexit. I suspect no one, not e...

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What can we say.... but thank you!

There are only two little words to say as we closed CCA Convention 2016 in the wee small hours of last Thursday night; Thank you! To our delegates over two days and two nights; all 600 in total whose enthusiasm and participation was a testamen...

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What can we say.... but thank you!

There are only two little words to say as we closed CCA Convention 2016 in the wee small hours of last Thursday night; Thank you! •To our delegates over two days and two nights; all 600 in total whose enthusiasm and participation was a testament...

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Two ears and one mouth..

An old saying, reminding us of the importance of listening, seems to have a renewed critical relevance given recent political events in the UK, in the USA and for imminent elections in other European countries. We have a tsunami of pollsters, 'comme...

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Promises promises..

This week we have been overwhelmed with submissions from organisations in response to our call for Customer Service Heroes campaign (link) in advance of CCA Convention which is only two weeks away (and counting!) What’s striking apart from the...

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Promises promises..

This week we have been overwhelmed with submissions from organisations in response to our call for Customer Service Heroes campaign (link) in advance of CCA Convention which is only two weeks away (and counting!) What’s striking apart from the...

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