More than 25 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.

Over 100 senior customer service professionals convened to recognise those organisations who commit to driving service excellence and continual improvement in today’s highly complex service and experience world.

CCA Global Accreditation© has been established for over 20 years and the 8th edition was launched at the end of 2022 marking a new era for customer service and experience.

CCA CEO, Anne Marie Forsyth commented, “Achieving CCA Global Accreditation© is a testament to an organisation’s hard work, dedication, and commitment to top-level customer service, which goes above and beyond the norm to provide their customers with the very best in customer experience.

“Using the Accreditation as the foundation for service proposition allows an organisation to regularly reflect, develop and continually improve how they communicate and connect with customers. It is an ongoing journey, and we are delighted to be celebrating both those that are new to the journey and those who have achieved continually for over 20 years.

“Many congratulations to all the CCA Global Accreditation© bearers on this remarkable achievement.”

Organisations being presented with their Accreditation today are:

Capita BBC Audience Services
Capita Customer Solutions
Capita Experience
The Contact Company
Coventry Building Society
Department for Education
DVLA Contact Centre
Energy Saving Trust
ESB Networks, Customer Care Centre
Guinness Partnership
Legal & General
Legal & General Retail Annuities
NHS 24
People's Postcode Lottery
Police Scotland
Scottish Widows
Skipton Building Society
Student Loans Company