What's On

Latest news, insight & opinion from CCA
Filtered by

CCA Best Practice Forum 2022

CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2022 can be fou

Read more

The challenge of customer vulnerability

CCA CEO Anne Marie Forsyth was recently invited by Capita to contribute to an article in The Telegraph exploring the challenges and considerations all businesses and organisations will need to think about in the months ahead.

Read more

A future vision..... let's build it together

Since February this year, led by CCA Visionaries, we have been working with more than 50 of the leading service and CX brands across the UK & Ireland with programme partners HGS and Oracle, to explore different future scenarios to anticipate what service

Read more

Cookies

CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information   ACCEPT & CLOSE