Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners of the 2025 CCA Global Excellence Awards - the leading event that recognises world-class achievement in customer service and experience.
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Across sectors, leaders are navigating extraordinary pressures - from economic uncertainty and talent shortages to shifting regulatory landscapes and the seismic impact of AI. And yet, what emerged from our conversations wasn't a sense of overwhelm, but o
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HGS' commitment to service excellence is proudly underscored by their CCA Global Accreditation for Customer Experience©, a recognition that highlights their dedication to the highest industry standards.
Equiniti CEC exemplifies what it means to set the standard in customer experience, and their latest accreditation is a testament to their dedication to creating a strong culture, driving innovation, and putting people at the heart of everything they do.
ESB Networks first achieved CCA Global Accreditation for Customer Experience© in 2007 - a prestigious benchmark that underscores its commitment to best-in-class customer care.
The guide offers insights into combating fraud across all channels and sectors, highlighting the importance of safeguarding contact centres to protect organisations and their customers.
At the heart of England's strategic road network, National Highways Operations Contact Centre plays a crucial role in ensuring that millions of journeys are safer, smoother, and more reliable every day.
NHSBSA has been at the forefront of delivering exceptional customer experience and business services across the UK's health and social care system. Since achieving CCA Global Accreditation for Customer Experience© in 2019, NHSBSA has continually demonstr
NHSBSA's Learning and Development approach is designed to empower its workforce with the skills, knowledge, and resources needed to deliver outstanding service.
CCA's newly formed Digital Transformation Forum brought together industry leaders to explore the evolving landscape of digital transformation, AI adoption, and customer experience. The session set the stage for thought-provoking discussions, fostering col
CCA's recently launched Digital Transformation Forum brings together industry leaders to explore the evolving landscape of digital transformation, AI adoption, and customer experience.
A valued member of CCA since 2004, Scottish Widows continues to set the standard for service excellence.
CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.
CCA Global Discovery Workshops offer a practical, hands-on approach to help explore the CCA Global Accreditation process with confidence
As we close out 2024, we want to take a moment to reflect on what has been an extraordinary year for the CCA Global community.
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This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace tra
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
We are delighted to congratulate Fexco on their remarkable achievement in maintaining CCA Global Accreditation for Customer Experience© since 2005. This milestone highlights their unwavering dedication to delivering exceptional service and their commitme
Catch up on this insightful discussion on Vulnerability and Consumer Duty, reflecting on the significant changes since the Consumer Duty regulation came into force over a year ago.
Leading brands across all sectors, private and public, acknowledged the need to work together to ensure service is not compromised during the period of transition to a more digital and automated world.
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