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Front and centre regardless of the topic, is how can we best respond to customers and how can we best support our teams. Most businesses are continuing to be impacted by the tight labour market which is having a direct effect on how service is resourced.
Insider News
News & views from industry partners and suppliers
Share your views in this new piece of research!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Gobeyond Partners Signals Ambitious Growth Plans with the Appointment of Raphael Hegeler
CCA PARTNERSGobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Building a team for success
These insights can equip leaders - organisationally and globally - to make purposeful decisions based on how employees are truly feeling
Organisations must do more to support vulnerable customers during economic crises, says HGS
CCA PARTNERSFind out how you can adapt to meet these new challenges
Catch up on this session hosted by broadcaster and journalist, Kaye Adams.
Share your views in this new piece of research
HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
CCA PARTNERSNew Customer Journey Tracker improves how TPR and HGS analyse and engage with customers
Get strength-based development insights that make a difference
What leaders need to know
Is in-person time in the office with colleagues still valuable?
REPORT: Finding the Perfect Match - Attract and Keep the Right Talent for Future Success
CCA PARTNERSThis new CCA report suggests we need to adapt existing human-centric models for working post-pandemic to attract and retain the best talent. In hybrid working environments, models need to be designed around employee-driven flexibility, connectedness, and
HGS today announced the appointment of Patrick Elliott as the Chief Executive Officer for its UK operations.
HGS and Engage Hub join forces to enhance and differentiate customer experience (CX) across multiple sectors in the UK
Solve it with 3 strategies
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More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.
Webhelp announces appointment of Samantha Williams as MD, Client Solutions
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Understanding how your organisation connects and relates to customers requires different thinking. Capturing customer feedback regarding your organisation, product, or service, and use the insights to help create and improve customer experience.
3 guiding principles for insurance data journeys
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