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Organisations are restructuring, rethinking operating models, investing in AI and technology, and making some difficult decisions about costs, resources and how services will be delivered in the future.
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Unified suites are the future of CX
Explore the latest in CX solutions, industry best practices, and emerging trends.
Explore the latest in CX solutions, industry best practices, and emerging trends.
CEOs and other leaders are increasingly realizing the value of bringing on a CRO as someone who can, 'cut through the tangled and counterproductive bureaucracy to forge new paths grounded firmly in data, customer desires, and high-level problem-solving,'
Embedding an award-winning vulnerability strategy supporting colleagues to support customers
CCA PARTNERSIn this session, we hear from the award-winning team at Scottish Widows who won the CCA Excellence Award for Best Vulnerability Strategy 2021. Described by the judging panel as, 'clear passion coming through about helping vulnerable customers and adjustin
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