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Closing the Customer Knowledge Gap: What Banking Leaders Told Us About Financial Inclusion

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Across the UK, many banking customers who qualify for financial support simply do not access it. Indeed, it’s been found that 24.6 million people have never accessed any kind of financial advice or guidance.

The divide between available services and the customers who need them most remains a significant gap to bridge.

On 15 September, senior leaders from across the UK financial services industry and a prominent figure from the education sector gathered at Firstsource's London headquarters to confront that reality.

The Financial Inclusion panel discussion, chaired by Mark Weir, VP BFS Operations at Firstsource, posed the central question, “How do you close the gap between the services you offer and the customers who need them most?”

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