Continuous training and development are essential to staying ahead, fostering innovation, and maintaining a competitive edge.
CCA offers tailored learning and development opportunities designed specifically for leaders at all levels. From enhancing communication skills to benchmarking your operations against industry standards, CCA training and development programmes provide the tools and insights needed to drive excellence and lead with confidence. Get involved and unlock your potential to transform your leadership and your organisation's performance.
With the remote and hybrid workplace, new challenges in motivation and engagement, managing performance and communication are rising to the top. In addition, employee wellbeing is becoming an increasingly important topic with the ‘always on’ culture of digital and remote working proving at times to have a detrimental impact on employees.
The Team Manager provides the critical link between customers and business leaders, tasked with delivering a CX strategy. As one of the most challenging roles in any customer facing operation, it’s a position that needs resourced by the best talent, with the skills and capabilities to manage effectively, build confidence, adapt to changing demands, whilst at the same time keeping a close eye on quality and performance.
CCA Inspire is a tried and tested programme run by leadership expert Natalie Calvert, that offers Team Leaders and Team Managers the opportunity to reflect and review their own performance and re-prioritise their responsibilities as a leader.
Through a blend of live presentation, peer to peer debate, polling and discussion, the programme focuses around 4 core topics to help answer some of the most commonly asked questions:
In today's fast-paced business environment, customer service leaders often face challenging conversations that can impact team morale, customer satisfaction, and overall performance. Imagine having the skills of a top hostage negotiator at your disposal to handle these situations with ease and confidence.
Join this exclusive workshop led by Chris White, a renowned hostage negotiator and expert in communication. This transformative experience is designed specifically for customer service leaders, equipping you with the tools and strategies needed to master difficult interactions and elevate your team's performance.
Why attend?
Enhance your professional relationships
Additional benefits
In today’s competitive market, staying ahead in customer service is critical. Is your organisation meeting the high standards set by industry leaders?
This bespoke workshop offers a thorough assessment of your performance across all operational areas, tailored specifically for your sector.
It provides your team with an in-depth understanding of essential benchmarks and measures identified as key to success in your industry. It encourages open discussion and debate, focusing on continuous improvement while addressing barriers, opportunities, and resources unique to your organisation.
By participating, you will gain invaluable insights into how your customer operations compare to industry standards.
A detailed summary report will highlight the strengths and weaknesses identified during the workshop, offering clear guidance to help you shape and enhance business performance and customer experience. This workshop is the crucial first step towards achieving future accreditation and elevating your customer service to industry-leading levels.
Latest News From CCA
It's no coincidence that the most successful products and services are often associated with the strongest brands. In this white paper, we will look at how you too can create brand advocates who will walk through a brick wall for your company by creating
.png)
In today's AI-driven and automated world, contact centre agents face increasingly complex demands, even as organisations strive to enhance operational efficiencies and drive down costs.
.png)
Effective call and screen recording are essential for maintaining quality assurance and compliance standards. But just how effective are current methods?
'Digital Horizons in Customer Service' is the latest report from CCA Research Council and offers an in-depth examination of AI's impact on customer service, drawing from a comprehensive survey of senior customer service leaders.
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE