Membership

With more than 20 years' experience, CCA Global is firmly recognised as the trusted reference for research, analysis and expertise on customer service and CX strategies and operations.

The agenda and focus for events, forum, assessments and conferences are created in collaboration with the CCA member network. We value nothing more than knowing how we can help you.

We offer a range of opportunities for directors, leadership teams, managers and more to engage in a programme of services designed to improve your relationships with customers, suppliers and colleagues.

Not sure what's right for you? Let us advise you on the best options to suit your needs. Contact us and book a call with one of our expert team.

Latest membership news

Latest News From CCA

State of Customer Engagement Report 2022

The State of Customer Engagement Report 2022 reveals that digital customer engagement has made a significant impact - increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double thei

CCA Best Practice Forum 2022

CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2022 can be fou

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:

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