HGS' commitment to service excellence is proudly underscored by their CCA Global Accreditation for Customer Experience©, a recognition that highlights their dedication to the highest industry standards.
Gain access to cutting-edge insights and best practices from industry leaders in customer service and employee experience.
Achieve prestigious CCA Global Accreditation©, which enhances your organisation's credibility and demonstrates your commitment to high standards.
Access resources and strategies focused on enhancing employee well-being and engagement, leading to a more motivated and productive workforce.
Leverage data-driven insights and analytics provided by CCA Global to continuously enhance your service performance.
Benefit from insights and tools that help you build a stronger customer-centric culture, improving overall customer satisfaction and loyalty.
Receive personalised support and expert guidance throughout your journey to improve performance and achieve accreditation.
Be part of a collective voice that influences industry standards and policies, advocating for better practices and regulations.
Learn from detailed case studies and success stories of other organisations that have achieved significant improvements and accolades through CCA Global participation.
Utilise benchmarking tools and performance evaluations to measure your progress and identify areas for improvement, ensuring continuous growth and development.
Participate in exclusive training sessions, workshops, and seminars designed to keep you at the forefront of industry trends and developments.
Stay ahead with access to the latest technological advancements and innovative solutions in customer service.
Connect with a vast network of professionals and organisations dedicated to excellence in customer service, allowing for valuable exchanges of ideas and strategies.
Latest News From CCA
HGS' commitment to service excellence is proudly underscored by their CCA Global Accreditation for Customer Experience©, a recognition that highlights their dedication to the highest industry standards.
HGS announced on the 27th day of March 2025 the official launch a new customer experience (CX) hub in South Africa, to support both new and existing UK customers across key industries.
Equiniti CEC exemplifies what it means to set the standard in customer experience, and their latest accreditation is a testament to their dedication to creating a strong culture, driving innovation, and putting people at the heart of everything they do.
What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.
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