Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
Gain access to cutting-edge insights and best practices from industry leaders in customer service and employee experience.
Benefit from insights and tools that help you build a stronger customer-centric culture, improving overall customer satisfaction and loyalty.
Utilise benchmarking tools and performance evaluations to measure your progress and identify areas for improvement, ensuring continuous growth and development.
Achieve prestigious CCA Global Accreditation©, which enhances your organisation's credibility and demonstrates your commitment to high standards.
Receive personalised support and expert guidance throughout your journey to improve performance and achieve accreditation.
Participate in exclusive training sessions, workshops, and seminars designed to keep you at the forefront of industry trends and developments.
Access resources and strategies focused on enhancing employee well-being and engagement, leading to a more motivated and productive workforce.
Be part of a collective voice that influences industry standards and policies, advocating for better practices and regulations.
Stay ahead with access to the latest technological advancements and innovative solutions in customer service.
Leverage data-driven insights and analytics provided by CCA Global to continuously enhance your service performance.
Learn from detailed case studies and success stories of other organisations that have achieved significant improvements and accolades through CCA Global participation.
Connect with a vast network of professionals and organisations dedicated to excellence in customer service, allowing for valuable exchanges of ideas and strategies.
Latest News From CCA
Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
CCA Global, in partnership with Platinum Partner Smartnumbers, hosted a round table breakfast session in London, uniting over 30 leaders in customer service and CX to tackle the crucial issue of security and fraud in customer operations.
After an extensive industry-wide consultation involving over 50 senior leaders and a comprehensive pilot programme, the CCA Global Accreditation for Learning and Development© is now available.
CCA is launching a new standard for the use of AI and Gen AI in customer service and experience.
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