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Be part of a collective voice that influences industry standards and policies, advocating for better practices and regulations.
Learn from detailed case studies and success stories of other organisations that have achieved significant improvements and accolades through CCA Global participation.
Utilise benchmarking tools and performance evaluations to measure your progress and identify areas for improvement, ensuring continuous growth and development.
Participate in exclusive training sessions, workshops, and seminars designed to keep you at the forefront of industry trends and developments.
Stay ahead with access to the latest technological advancements and innovative solutions in customer service.
Connect with a vast network of professionals and organisations dedicated to excellence in customer service, allowing for valuable exchanges of ideas and strategies.
Latest News From CCA
Equiniti CEC exemplifies what it means to set the standard in customer experience, and their latest accreditation is a testament to their dedication to creating a strong culture, driving innovation, and putting people at the heart of everything they do.
What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.
When it comes to agent soft skills, there are some hard truths that contact center leaders must learn. The first hard truth is that soft skills make a huge impact on customer satisfaction and cannot be ignored. Time spent on improving agent soft skills is
NICE* has been named a Gartner© Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision. We believe this reflects the strengths of CXone as a unified interaction-
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