With more than 20 years' experience, CCA Global is firmly recognised as the trusted reference for research, analysis and expertise on customer service and CX strategies and operations.

The agenda and focus for events, forum, assessments and conferences are created in collaboration with the CCA member network. We value nothing more than knowing how we can help you.

We offer a range of opportunities for directors, leadership teams, managers and more to engage in a programme of services designed to improve your relationships with customers, suppliers and colleagues.

Here is what's available - get in touch to discuss your requirements.

Not sure what's right for you? Let us advise you on the best options to suit your needs. Contact us and book a call with one of our expert team.

Strategy & Thought Leadership Programme

Platinum Membership provides exclusive access to CCA Visionaries - a programme providing input from leading business experts and strategists offering a unique perspective on business challenges. Other services include board strategy sessions, CEO forum for BPO and research and insight partnerships.

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Operational Excellence Programme

The Operational Excellence Programme ensures your customer service operation is meeting industry standards. More than 500 organisations value being part of an industry-recognised accreditation programme. As well as formal assessment, participants have access to benchmarking forum, best practice sessions and gap analysis workshops.

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Employee wellbeing and personal development programme

With an estimated 80% of front-line and back office support teams now working from home, it is more important than ever to focus on the wellbeing and resilience of staff. The Wellbeing programme includes a series of leadership bootcamps, resilience workshops to inspire confidence and provide tools for motivation and engagement.

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Latest membership news

Latest News From CCA

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:


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