An industry-wide network inspiring leadership innovation
We offer a range of opportunities for directors, leadership teams, managers and more to engage in a programme of services designed to improve your relationships with customers, suppliers and colleagues.
Platinum Membership provides exclusive access to CCA Visionaries - a programme providing input from leading business experts and strategists offering a unique perspective on business challenges. Other services include board strategy sessions, CEO forum for BPO and research and insight partnerships.
The Operational Excellence Programme ensures your customer service operation is meeting industry standards. More than 500 organisations value being part of an industry-recognised accreditation programme. As well as formal assessment, participants have access to benchmarking forum, best practice sessions and gap analysis workshops.
With an estimated 80% of front-line and back office support teams now working from home, it is more important than ever to focus on the wellbeing and resilience of staff. The Wellbeing programme includes a series of leadership bootcamps, resilience workshops to inspire confidence and provide tools for motivation and engagement.