Strategy & Thought Leadership Programme
Platinum Membership provides exclusive access to CCA Visionaries - a programme providing input from leading business experts and strategists offering a unique perspective on business challenges. Other services include board strategy sessions, CEO forum for BPO and research and insight partnerships.
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Operational Excellence Programme
The Operational Excellence Programme ensures your customer service operation is meeting industry standards. More than 500 organisations value being part of an industry-recognised accreditation programme. As well as formal assessment, participants have access to benchmarking forum, best practice sessions and gap analysis workshops.
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Employee wellbeing and personal development programme
With an estimated 80% of front-line and back office support teams now working from home, it is more important than ever to focus on the wellbeing and resilience of staff. The Wellbeing programme includes a series of leadership bootcamps, resilience workshops to inspire confidence and provide tools for motivation and engagement.
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Visionaries Thought Leadership Programme
An exclusive programme designed to inform and inspire business leaders on the future of customer service in a digital age.
Board Strategy Review Session
Latest industry insights tailored to support specific business planning in your organisation. Challenge the thinking of senior leadership teams in comparison to latest trends and behaviours.
BPO CEO Forum (Business Process Outsourcing)
A specific agenda to support the business process outsourcing community. Working with the CEO/senior leadership team, the discussion focuses on the challenges facing the sector and how these can be addressed as a collaborative network.
Supplier Research & Partnerships
An annual programme of research aimed at mapping trends, opinions and views of the customer service industry. Opportunities available to commission individual projects.
Women in Leadership Programme
A peer to peer network of women executives providing opportunities to engage in topical discussion and debate. Sessions are informal, and a great way to make new connections and stay on top of the conversation.
Annual Convention
The CCA Convention programme is the critical voice of the CX market-place showcasing the latest innovations, concepts and thought leadership.
Operational Excellence Programme
Global Standard© Accreditation
A progressive industry accreditation which measures an organisation's customer service, helping to raise the bar and guide everyone in the business to focus more on customers.
Gap Analysis Workshop
A one-day session with your team to help understand how you benchmark against CCA Standard(c), identifying any gaps and assessing actions and resources required to achieve accreditation.
Accredited Member Benchmarking Forum
Regular online forum to discuss operational challenges. These sessions provide real insight as to how organisations are responding, the impact on staff, and the response from customers.
Inhouse BPO Forum (Business Process Outsourcing)
An independent forum for brands to discuss challenges they may experience by partnering with an outsourcing specialist. Participants will discuss a range of issues designed to deliver peace of mind and operational confidence.
CCA Global Standard© VIP Celebration
A VIP event celebrating the success and achievements of CCA Global Standard© Accredited Members.
Employee wellbeing and personal development programme
CCA Inspire Programme
A programme designed to skill and equip team leaders and front-line managers with the attitudes and capabilities for them to succeed and face challenges head on with confidence and resilience.
Leadership Bootcamp
A programme designed to support both front-line and back office teams during today's challenging times.
Strategy & Thought Leadership Programme