With more than 20 years' experience, CCA Global is firmly recognised as the trusted reference for research, analysis and expertise on customer service and CX strategies and operations.

The agenda and focus for events, forum, assessments and conferences are created in collaboration with the CCA member network. We value nothing more than knowing how we can help you.

We offer a range of opportunities for directors, leadership teams, managers and more to engage in a programme of services designed to improve your relationships with customers, suppliers and colleagues.

Not sure what's right for you? Let us advise you on the best options to suit your needs. Contact us and book a call with one of our expert team.

Latest membership news

Latest News From CCA

AI for CX For Dummies

AI for CX For Dummies, NICE Special Edition, explores powerful AI to incorporate into your business's strategy, enabling you to deliver exceptional customer experience (CX) with ease.

How to lead through a Recession

Since 1900, the UK has seen 9 recessions while US has waded through 23. Since the end of World War II, there have been 4 global recessions. And we're currently in the middle of another drastic economic downturn. If there was ever a need for good leadershi

Our Members

We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:


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