CCA is delighted to announce the winners of our awards programme 2022!
Career Ready, a social inclusion and mobility charity whose vision is that every young person progresses to a positive post-school destination and is able to prosper in the world of work.
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer.
Rising fuel costs, energy price increases, food costs soaring, inflation, increased interest rates.... the list of goes on. The result? The volume of vulnerability is growing fast. The CCA Coffee Club meets every other Friday bringing together senior exec
Grand Opening to welcome community leaders, clients and company brand ambassadors
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
The business process outsourcing (BPO) market continues to grow apace.
It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?
The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
A message from our CEO ahead of the CCA Leaders' Summit on 1st Dec 2021
During the pandemic, Sonos scaled its connected shopping and white-glove customer service to bring joyful sound experiences to millions of people's homes
A couple's first meal together is special. So when a customer was disappointed that a lasagne didn't live up to the romance of the moment, the customer services team at the Co-op pulled out all the stops
It's the dawn of a new era. Here are the key contact center trends driving change across organizations.
Managing frontline teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.
We recently had the privilege of speaking with Shona Goodlad, Head of Customer Service at Sky Business, about driving service innovation. Sky Business is the B2B division of entertainment outlet Sky TV, focusing on partnerships with hotels, pubs, retail s