As part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition.
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Latest news, insight & opinion from CCA
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A new Masterclass will be hosted on 18 November to help managers and leaders develop the strategies they need to confidently, safely, and effectively have conversations about wellbeing.
The CCA Excellence Awards programme for 2023 is now open for entry. A number of resources will be introduced to support applicants with their submissions.
CCA CEO Anne Marie Forsyth was recently invited by Capita to contribute to an article in The Telegraph exploring the challenges and considerations all businesses and organisations will need to think about in the months ahead.
The Leaders' Summit is renowned for showcasing the latest thinking, expertise and insight in customer service and CX strategies by convening the leading minds in public and private sector household brands.
The CCA Excellence Awards programme for 2023 is now open for entry. Applications must be submitted by 16 December 2022, and winners will be announced in Glasgow on 27 April 2023.
Has cloud (and a pandemic) enabled us to finally punch above our weight?
A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and how to navigate emoti
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It's not about the money, right? Cost per call/transaction/interaction - customer service has a price but is it worth it? A question considered by boards and businesses across the country.
CX trends and advice for inflationary periods
Attitudes to work are changing but are we changing fast enough? Home or office or hybrid; for many it can feel a bit like the Hokey Cokey, one foot in or out and shake it all about! The CCA Coffee Club meets every other Friday bringing together senior exe
Webhelp are delighted to announce our involvement as a partner in the 2022 CCA Leaders' Summit, taking place in Glasgow on the 27th of April.
Career Ready, a social inclusion and mobility charity whose vision is that every young person progresses to a positive post-school destination and is able to prosper in the world of work.
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer.
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Rising fuel costs, energy price increases, food costs soaring, inflation, increased interest rates.... the list of goes on. The result? The volume of vulnerability is growing fast. The CCA Coffee Club meets every other Friday bringing together senior exec
Grand Opening to welcome community leaders, clients and company brand ambassadors
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
The business process outsourcing (BPO) market continues to grow apace.
It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?
The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
Webinar replay from Sabio
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