CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
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Why Managing Customer Expectations will be Critical to the Success of the Automotive Industry
CCA PARTNERSClare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
Daljeet Kaur, Valda Energy's Operations Director, explains how RingCentral's solution helped the company prioritise employee wellbeing and keep all service channels open during a time of crisis.
Passionate about providing the best customer service, every day
Andrew Bartlett, CEO of Advice Direct Scotland talks to CCA about the impact of the pandemic on consumers.
CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025
What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?
CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition
Introducing Resolve, our case management solution built to enhance service delivery in the public sector and provide a smooth, online experience for the general population.
An out-of-the-box solution to help organisations conform to the intricate requirements of GDPR and successfully manage FOI requests.
Aiding the NHS Business Services Authority in Their Response to Covid-19
Here at Tisski, remote project delivery is in our DNA. We have a tried and tested methodology to deliver Agile projects remotely and have successfully developed ways of working to ensure that our customers are fully engaged, informed and involved at each
It's no secret that finance systems can be complex and, in some cases, a little confusing - but with Microsoft technology, that needn't be the case.
Master effortless experiences with 4 digital transformation strategies
How contact centre leaders are re-writing the customer experience playbook
See how the changes brought on by COVID-19 reshaped the future of the contact centre and customer service.
Do you have the right CX partner? TTEC elevates CX with integrated solutions.
Useful resources and e-books from CCA Partner TTEC
CCA Global Standard Accreditation is awarded by industry peers who have led the accreditation of their own customer functions.
CCA Global Standard provides formal accreditation to customer service/sales operations regardless of location, size or operating model.
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