CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition
What's On
Latest news, insight & opinion from CCA
Filtered by
Introducing Resolve, our case management solution built to enhance service delivery in the public sector and provide a smooth, online experience for the general population.
An out-of-the-box solution to help organisations conform to the intricate requirements of GDPR and successfully manage FOI requests.
Aiding the NHS Business Services Authority in Their Response to Covid-19
Here at Tisski, remote project delivery is in our DNA. We have a tried and tested methodology to deliver Agile projects remotely and have successfully developed ways of working to ensure that our customers are fully engaged, informed and involved at each
It's no secret that finance systems can be complex and, in some cases, a little confusing - but with Microsoft technology, that needn't be the case.
Master effortless experiences with 4 digital transformation strategies
How contact centre leaders are re-writing the customer experience playbook
See how the changes brought on by COVID-19 reshaped the future of the contact centre and customer service.
Do you have the right CX partner? TTEC elevates CX with integrated solutions.
Useful resources and e-books from CCA Partner TTEC
CCA Global Standard Accreditation is awarded by industry peers who have led the accreditation of their own customer functions.
CCA Global Standard provides formal accreditation to customer service/sales operations regardless of location, size or operating model.
People's Postcode Lottery share the benefits to the organisation from CCA accreditation
An industry-wide network inspiring leadership innovation
Have we catapulted ourselves to a digital future without essential channel frameworks?
Leading the charge in CX innovation
Supporting CCA's vision to achieve industry-wide excellence in customer service
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
Cookies
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE