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Customer Service Software
Call centres used to be separate areas of your business-with their own location, culture, and communication tools. Fast forward to today and your call centres have evolved into multiple teams that work together closely and are tightly integrated with your
Hybrid Working in the Call Centre
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Connect and customise service engagements
Welcome to your stressless service resource centre
Build B2B service experiences that customers can't work without.
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
Get free 30-day access to the Leaderboard, courtesy of Quadient.
Why Managing Customer Expectations will be Critical to the Success of the Automotive Industry
CCA PARTNERSClare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
Daljeet Kaur, Valda Energy's Operations Director, explains how RingCentral's solution helped the company prioritise employee wellbeing and keep all service channels open during a time of crisis.
Passionate about providing the best customer service, every day
Andrew Bartlett, CEO of Advice Direct Scotland talks to CCA about the impact of the pandemic on consumers.
CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025
What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?
CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition
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