It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?
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The business process outsourcing (BPO) market continues to grow apace.
It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?
The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
Webinar replay from Sabio
A message from our CEO ahead of the CCA Leaders' Summit on 1st Dec 2021
During the pandemic, Sonos scaled its connected shopping and white-glove customer service to bring joyful sound experiences to millions of people's homes
A couple's first meal together is special. So when a customer was disappointed that a lasagne didn't live up to the romance of the moment, the customer services team at the Co-op pulled out all the stops
Transform interactions into insights that drive proactive improvement
Saved $20 million by innovating based on customer feedback
It's the dawn of a new era. Here are the key contact center trends driving change across organizations.
Managing frontline teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.
How lululemon Builds a More Engaged Service Team
We recently had the privilege of speaking with Shona Goodlad, Head of Customer Service at Sky Business, about driving service innovation. Sky Business is the B2B division of entertainment outlet Sky TV, focusing on partnerships with hotels, pubs, retail s
Why it's time to look inwards and unlock the potential of your #1 asset
Call centres used to be separate areas of your business-with their own location, culture, and communication tools. Fast forward to today and your call centres have evolved into multiple teams that work together closely and are tightly integrated with your
Call center headsets need to be flexible and enable connection to any technology that supports them. Whether your employees are using a legacy desk phone in the office, PC-based softphone for hybrid working, or a smartphone for working from home, they wil
Active noise canceling (ANC) has become a prominent need for today's work force as people deal with the distractions of the office and home, while trying to stay productive. Anyone who travels on airplanes can relate, understanding the benefit that a pair
Building top-notch customer care is priority #1.
Identified as a partner with the necessary skills, flexibility and experience to help Yodel reach their customer experience (CX) goals, our partnership began in 2015 and focused on Yodel's strategic objective to improve their client/customer relationships
Webhelp's proprietary machine translation solution equips advisors to deliver high-quality CX with up to +35 NPS improvement and up to 50% optimized performance
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