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Exploring the Impact of Live Chat and Web Messaging on Call Volumes - November's Best Practice Forum
CCA PARTNERSAs live chat and web messaging continue to expand across service operations, what impact are they having on traditional call volumes? And how are organisations adapting?
A look at the science behind deliberately courting controversy
We're behavioural scientists, here to show you how psychology can give you the answers to making smarter decisions in your life, career and business.
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