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More than 25 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
CCA Global Standard Accreditation for Customer Experience will launch on 1 December 2022
As part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition.
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic