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Latest news, insight & opinion from CCA
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I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc
Great digital strides were made over the last 3 years through necessity. The number of processes aided by AI, robotics and automation is staggering. However, some of these hastily applied services are in urgent need of review......
CCA Global Standard Accreditation for Customer Experience will launch on 1 December 2022
CCA Thought Leadership Benchmarking - Attract and Keep the Right Talent for Future Success
CCA PARTNERSAs part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition.
People's Postcode Lottery share the benefits to the organisation from CCA accreditation
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Building better customer experience in a digital world
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
We invited business leaders experienced in managing homeworking teams to share their experiences and best practice.
In this short video, CCA Accredited members explain why CCA Accreditation is important to them
What does DVLA, Highways England, Scottish Widows, People's Postcode Lottery, Capita, Jigsaw Homes, Poly, Legal & General all have in common?
A new virtual assessment process is in place which allows accreditation to be maintained or achieved throughout the current pandemic.
llied Bakeries produce household brands such as Kingsmill, Burgen, Alliosn and Sunblest. They tell us what CCA Global Standard means to them and why accreditation is important
Today's pandemic demands a resilience and a set of rules to thrive, rather than merely survive this period of uncertainty
The plates are shifting beneath our feet as we transition from homeworking as an exception to being much more the rule
During times of uncertainty every business must challenge themselves as to how they can be more helpful
Is it always so easy to spot a vulnerable person?
What good looks like can change as standards rise and the bar gets higher?
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