CCA Global is delighted to announce the winners of the CCA Women in Leadership Awards 2026, celebrating exceptional individuals and teams who are making a real difference across the customer service and experience industry.

The winners were recognised at a special celebration lunch and leadership workshop on 11 November 2026 at The Midland Hotel, Manchester, bringing together inspiring leaders from across the CCA network.

This year's awards programme featured 11 categories, including two new awards recognising outstanding contributions to women's leadership, wellbeing and workplace culture. The awards celebrate not only individual achievement, but the positive influence of those who champion others, challenge convention and help create opportunities for future leaders.

Anne Marie Forsyth, Executive Chair of CCA Global, commented:

"Every year, these awards remind us of the extraordinary talent, commitment and generosity of spirit across our industry. This year's finalists and winners demonstrate what great leadership looks like – delivering results, inspiring others and making a lasting difference.

"We were particularly pleased to expand the programme this year to recognise the many ways individuals and teams contribute to positive change. The standard of entries was exceptional, making the judging process incredibly challenging.

"My warmest congratulations to all our winners and finalists. Their achievements deserve to be celebrated, and I hope their stories inspire others to continue making a difference."

The Women in Leadership Awards are independently peer judged, with experienced leaders and professionals from across the industry bringing their knowledge, insight and expertise to the judging process. CCA Global extends its sincere thanks to all the judges who generously gave their time and expertise to review this year's entries and recognise the outstanding achievements of the finalists and winners.

 

CCA Women in Leadership Awards 2026 – The Shortlist and Winners

 

Ally of the Year

Michael Campbell, Lloyds Banking Group

Lucy Lovell, Barclays

WINNER: Lucy Lovell, Barclays

 

Digital Disruptor Award

Shelley Ford, ellio

Amy Harrison, Barclays

Samantha Marinello, NatWest

Louise O'Brien, Lloyds Banking Group

WINNER: Amy Harrison, Barclays

 

Emerging Leader of the Year

Bailey Amanono, Energy Saving Trust

Nikkola Clift, NatWest

Sine Curley, Lloyds Banking Group

Amanda Earl, Scottish Widows

Natalie Evans, Barclays

Jessica Flanagan, Uisce Éireann

Claire Leitch, Energy Saving Trust

Holly Reilly, Concentrix

Gemma Sturrock, Virgin Money

Shabnam Tariq, Ace it Medical Series

Amy Waine, Barclays

Lameez Williams, Kura

GOLD WINNER: Jessica Flanagan, Uisce Éireann

SILVER WINNER: Holly Reilly, Concentrix

BRONZE WINNER: Claire Leitch, Energy Saving Trust

 

Excellence in Leadership Award

Joanne Edwards, NHS 24

Carla Horrigan, ellio

Alison Lattimer, Virgin Money

Huria Metezai, Ace it Medical Series

Gill Mison, Oak Furnitureland

Becky Spence, Barclays

GOLD WINNER: Gill Mison, Oak Furnitureland

SILVER WINNER: Carla Horrigan, ellio

BRONZE WINNER: Alison Lattimer, Virgin Money

 

Innovation in Action Award - Category sponsored by National Support Network

Christina Frank, ellio

Tanya Hewson, NatWest

Shauna McAteer, Concentrix

Dawn Powell, Lloyds Banking Group

Lauren Tate, Lloyds Banking Group

GOLD WINNER: Tanya Hewson, NatWest

SILVER WINNER: Lauren Tate, Lloyds Banking Group

BRONZE WINNER: Dawn Powell, Lloyds Banking Group

 

Inspiring Leader of the Year

Christine Allen, NatWest

Danielle Doherty, Concentrix

Jane Gatherer, Scottish Widows

Emma Greenwood, Lloyds Banking Group

Laura Jones, Barclays

Sarah Kidsleywood, Places for People

Anne Leitch, NHS24

Nicola Millson, ellio

Nicole Moyes, Scottish Widows

Amy Reynolds, Barclays

Amy Williams, RAC

Rosalind Wolfe, Energy Saving Trust

GOLD WINNER: Nicola Millson, ellio

JOINT SILVER WINNER: Danielle Doherty, Concentrix

JOINT SILVER WINNER: Sarah Kidsleywood, Places for People

JOINT BRONZE WINNER: Christine Allen, NatWest

JOINT BRONZE WINNER: Amy Reynolds, Barclays

 

Mentor of the Year

Rachael Chambers, Lloyds Banking Group

Anca Gasca, RAC

Shipra Malhorta, Barclays

Huria Metezai, Ace it Medical Series

WINNER: Rachael Chambers, Lloyds Banking Group

 

Outstanding Contribution to Women in Leadership Award - New for 2026

Professor Georgina Blakeley, University of Huddersfield

Vuyiseka Thompson, ellio

Leanne Welsh, Lloyds Banking Group

WINNER: Professor Georgina Blakeley, University of Huddersfield

 

Role Model of the Year

Angela Bryant, Concentrix

Lynn Forrest, Standard Life Plc

Candice Human, ellio

Catriona Lamb, Energy Saving Trust

Natalie Lauchlan, Lloyds Banking Group

Alison Mason, Lloyds Banking Group

Cecilia McMullan, Lloyds Banking Group

Kelly Payne, Barclays

Danielle Tod, Scottish Widows

GOLD WINNER: Cecilia McMullan, Lloyds Banking Group

JOINT SILVER WINNER: Angela Bryant, Concentrix

JOINT SILVER WINNER: Alison Mason, Lloyds Banking Group

JOINT BRONZE WINNER: Catriona Lamb, Energy Saving Trust

JOINT BRONZE WINNER: Natalie Lauchlan, Lloyds Banking Group

 

Wellbeing & Culture Champion Award - New for 2026

Kelly McCartan, NatWest

Michelle Watson, Concentrix

WINNER: Michelle Watson, Concentrix

 

Women's Network of the Year Award

Concentrix Network of Women Committee

Uisce Éireann

WINNER: Concentrix Network of Women Committee

 

CCA Global extends its warmest congratulations to all winners and finalists, and thanks everyone who contributed to making this year's awards such a special celebration.

Special thanks to National Support Network, category sponsor of the Innovation in Action Award, for their support in recognising individuals driving innovation and positive change across our industry.