I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc

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Hundreds of senior customer executives from leading public and private sector brands gathered yesterday for the 2023 CCA Awards to celebrate and recognise achievements in customer service excellence.

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CCA is celebrating International Women's Day 2023 by launching a new Women in Leadership awards programme to recognise the outstanding capability across the customer service and CX community.

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CCA is delighted to announce the companies and individuals shortlisted for 2023's prestigious Excellence Awards.

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The CCA Excellence Awards programme for 2023 is now open for entry. A number of resources will be introduced to support applicants with their submissions.

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The CCA Excellence Awards programme for 2023 is now open for entry. A number of resources will be introduced to support applicants with their submissions.

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The CCA Excellence Awards programme for 2023 is now open for entry. Applications must be submitted by 16 December 2022, and winners will be announced in Glasgow on 27 April 2023.

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CCA is delighted to announce the companies and individuals shortlisted for 2022's prestigious Excellence Awards.

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CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.

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What good looks like can change as standards rise and the bar gets higher?

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CCA unveils the shortlist of finalist for 2019's Excellence Awards

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Exam results fever hit again this week as the A-level results were issued. Students celebrated, and perhaps commiserated, as the results were announced whilst their Scottish counterparts were a week earlier. As is regularly the case, every year...

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