CCA is delighted to announce the companies and individuals shortlisted for 2023's prestigious Excellence Awards. 

Winners will be announced at a celebratory event on 27 April 2023 in Glasgow. 

CCA Chief Executive Anne Marie Forsyth said, "Many congratulations to all the shortlisted entrants who truly represent the best in customer service. Businesses in the CCA network have been working tirelessly through incredibly challenging times to ensure they continue to provide the best service possible for customers. 

"Many lessons have been learned as we work through growing customer anxiety with the cost-of-living crisis, increased vulnerability and employee wellbeing issues. It is a real privilege to discover the approaches taken to safeguard excellent practices, supporting customers and employees through a signficant period of undertainty."

About CCA Excellence Awards 
CCA Excellence Awards recognise world-class professional achievement in customer service, and are judged by a panel of experts from a range of sectors and specialisms, with final deliberation by a fifty-strong peer judging committee chaired by Andrew Mends, Operations Director of GAVI Alliance, who has presided over this important task for the last ten years.

Andy said: "Year on year the judges are always hugely impressed by the high calibre of submissions across all categories. It was exciting to see so many entries from major brands, and we are delighted that CCA's reputation as a global standard bearer in customer service continues to grow."

THE SHORTLIST

CUSTOMER EXPERIENCE BRAND OF THE YEAR 
Camelot
Legal & General 
Tesco PLC 

CONTACT CENTRES – GREAT PLACES TO WORK
Camelot 
HomeServe
Chase UK
Legal & General 
Phoenix Group 
Sky
TaskUs

INNOVATION IN CUSTOMER SERVICE 
DVLA Contact Centre
EXL Service 
HomeServe
SGN
Sky
Water Plus 

ENVIRONMENTAL, SOCIAL & GOVERNANCE IMPACT AWARD – New for 2023
Scottish Widows
Webhelp 

EXCELLENCE IN BUSINESS PROCESS OUTSOURCING COLLABORATION
Capital One UK 
Currys (Currys Webhelp Partnership)
EXL Service 
NHS BSA

EXCELLENCE IN SKILLS, LEARNING & DEVELOPMENT 
Barclays – Performance & Optimisation 
Camelot
RAC – Renault Contact Centre 
Serco – Lincolnshire Strategic Partnership 
Water Plus
Webhelp – Operational Learning Team 

EXCELLENCE IN REMOTE WORKING CULTURE – New for 2023
Currys – Future of Work Team 
Department for Education – Customer Service Division
Natwest 
Scottish Widows

BEST TECHNOLOGY PARTNERSHIP
Atos
Equiniti
FYLD and The SaaSy People
Nationwide Building Society 

BEST CX TRANSFORMATION - INHOUSE TECHNOLOGY SOLUTION
Natwest
Water Plus 

MOST EFFECTIVE ATTRACTION & RECRUITMENT PROGRAMME – New for 2023
Nationwide Building Society 

MOST EFFECTIVE CUSTOMER VULNERABILITY STRATEGY 
Camelot
HMRC – Extra Support Team 
Legal & General – PRT Vulnerable Customer Programme 
Lloyds Banking Group 
SGN
Standard Life 

MOST EFFECTIVE WORKPLACE HEALTH & WELLBEING PROGRAMME – New for 2023
Tesco PLC – Tesco Customer Engagement Centre 
The Very Group – Customer Care Team 
Webhelp 

DIRECTOR OF THE YEAR 
Ben Erwin, Barclays 
Paul Lambert, Camelot
Chris Stroud, Currys 

MANAGER OF THE YEAR 
Emma Smith, Currys
Jack Hammacott, DVLA Contact Centre 
Mairead O’Donoghue, Fexco 
George Hutchinson, Legal & General 
Jo Bradley, Legal & General Retail Annuities
Nicky Wilson, Lloyds Banking Group 
Billy Hannah, NHS BSA

TEAM LEADER OF THE YEAR 
Trishala Chettri, Barclays 
Leona Casey, Camelot 
Caitlin McNab, Chase UK 
Bradley Scott, Chase UK 
Scott Wilson, Chase UK 
Lewis Ross, Chase UK
Mhairi McLean, Lloyds Banking Group 
David Bracey, Natwest

RISING STAR AWARD 
Melissa Johnson, Barclays 
Kerthika, Barclays 
Shivam Raja, Barclays 
Nicole Ruthven, Chase UK 
Robert Watson, Currys
Daniel Jennings, Legal & General Retail Annuities
Wayne Clarkson, Lloyds Banking Group 
Niall McGurk, Nationwide Building Society 
Sarah Calligan, NHS BSA
Monica Neghina, Scottish Widows
Jessie Snowden, Sky 

DIVERSITY & INCLUSION CHAMPION AWARD – New for 2023
Mandeep Singh, Barclays 
Annya Manhas, Barclays 
Sara Marlow-Deharo, Camelot
Tony Neal, NHS BSA
Laura Vaughan, Scottish Widows 
Lavinia Goddard, Sky 
Neica McLorinan, Tesco PLC 

TEAM OF THE YEAR 
Barclays – Financial Assistance Leadership Team 
Barclays – Payments Acquiring (BPA) & Payments Issuing (BPI) 
Caledonian MacBrayne – Customer Engagement Centre 
Chase UK – Banking Operations
DVLA Contact Centre – Team 92
Equiniti – Lesley James - Boudicca Team
Fexco – SEAI Service Delivery Team 
JP Morgan – Founding Members of Chase UK 
Legal & General Retail Annuities – New Business Team 
Natwest – System Change & Support Team 
Phoenix Group – Vulnerable Customer Team 
SGN – Customer Careline Team 

TEAM OF THE YEAR – BACK OFFICE – New for 2023
Caledonian MacBrayne – Passenger Rights Team 
Camelot – Service Improvement Team 
Chase UK – Learning Delivery Team 
Equiniti – Customer Resolution/Assurance Quality Team 
Fexco – Operational Shared Services Team 
HomeServe
Irish Water – Customer Operations Team 
Legal & General – Business Support Team 
Webhelp – QA & CX Team 

 

Bookings are now open for CCA Excellence Awards Gala Dinner 2023
CLICK HERE FOR FULL DETAILS

 

FIND OUT MORE ABOUT CCA EXCELLENCE AWARDS SPONSORS

Poly | HP - https://www.poly.com/gb/en

Five9 - https://www.five9.com/en-uk

Twilio - https://www.twilio.com/