CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025
What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?
This research project, in association with KCOM, focuses in on how we are adopting digital technologies to transform our customer contact experience. Areas of attention include: - The potential barriers preventing organisations from being more digitall
A report exploring the 'generation gap' between customers, how these differences are perceived by organisations and how big they really are, as well as insights into the expectations and preferences of those from Generation Z up to the Silent Generation.