In this session, we'll hear from the award-winning team at Scottish Widows who won the CCA Excellence Award for Best Vulnerability Strategy 2021. Described by the judging panel as, 'clear passion coming through about helping vulnerable customers and adjusting processes to improve customer journeys.'
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An exclusive series of inspirational leadership talks designed to help leaders prepare for the future
How can companies improve the way they recognise, record and respond to vulnerable customers in the face of looming global financial hardship?
Online discussion forum for CCA members focusing on best practice and collaboration.
The CCA Inspire programme will help your team leaders and new managers develop the skills and understanding they need to be effective and successful as we move into 2021 and beyond.
How will our world of work change by 2025? Since February this year we have been working with more than 40 of the leading service and CX brands across the UK & Ireland to explore different future scenarios to anticipate what service will look like to 2025.
Celebrating the success of organisations that have achieved CCA Global Standard accreditation.
The CCA Inspire programme will help your team leaders and new managers develop the skills and understanding they need to be effective and successful as we move into 2021 and beyond.
The CCA Leaders' Summit will showcase the latest thinking, expertise and insight in customer service. This event is a new addition in the series of CCA's long-standing Annual Convention programmes.
Online discussion forum for CCA members focusing on best practice and collaboration.
An exclusive series of inspirational leadership talks designed to help leaders prepare for the future
The annual black-tie event celebrating the winners of CCA Excellence Awards.
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