The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
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The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
Read more NB THIS EVENT HAS PASSED
These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
Read more NB THIS EVENT HAS PASSED
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
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