These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
These sessions are an informal chat over a cup of coffee exclusively for Platinum and accredited members.
Online discussion forum for CCA members focusing on best practice and collaboration *** This discussion was previously scheduled for 02 August ***
Vulnerability has taken on a whole new meaning as customers and employees are impacted by the cost-of-living crisis and growing economic uncertainty, and in particular, as we head towards the winter months.
CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world. The next programme kicks off 20 September!
CCA Inspire Masterclasses offer an opportunity to review, discuss and challenge practices and behaviours with a focus on identifying opportunities for improvement and personal development.
Join us for this interactive session where we will provide an update on a range of new products and services designed to support customer service and CX leads in the months ahead.
The CCA Leaders' Summit showcases the latest thinking, expertise and insight in customer service and experience.
A 2-hour interactive session where you will learn how to confidently, safely and effectively have conversations about wellbeing in the workplace.
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