These sessions are an informal chat over a cup of coffee exclusively for Platinum members.
These sessions are an informal chat over a cup of coffee exclusively for Platinum members.
Online discussion forum for CCA members focusing on best practice and continuous improvement
CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation
This workshop will offer a fresh approach to management and leadership styles designed specifically to suit new ways of working and engaging with teams.
Award winners are announced at CCA Excellence Awards Gala Dinner that will take place in Glasgow on 27 April.
The session is an interactive workshop, providing you with the latest trends, techniques and tools to understand how to maximise your organisation's tech capability addressing the top problems your business is facing today.
A celebratory business lunch recognising the achievements across the CCA Accredited Member Network. The event will be hosted at CCA Connect© - a one day event taking place on 27 April, made up of a number of sessions centred around thought-leadership, best practice and service excellence.
CCA Connect© provides an opportunity to extend your network and support your personal and professional development.
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
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