These sessions are an informal chat over a cup of coffee exclusively for Platinum members.
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Online discussion forum for CCA members focusing on best practice and collaboration
In this intimate session for senior service and CX executives, we'll explore issues including: what 'quick win' opportunities are available to improve advisor knowledge and understanding the true cost of inadequate systems on costs, satisfaction, and quality.
From analytics to automation, where do you start? Join this executive, virtual round table session where we'll discuss the challenges and opportunities that arise when considering what post-pandemic measurement can and should look like, and why now is the time to reassess your strategy.
CCA Inspire Masterclasses offer an opportunity to review, discuss and challenge practices and behaviours with a focus on identifying opportunities for improvement and personal development.