These sessions are an informal chat over a cup of coffee exclusively for Platinum and accredited members.
Read more NB THIS EVENT HAS PASSED
These sessions are an informal chat over a cup of coffee exclusively for Platinum and accredited members.
Read more NB THIS EVENT HAS PASSED
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
The CCA Leaders' Summit is renowned for showcasing the latest thinking, expertise and insight in customer service and CX by bringing together the leading minds in public and private sector household brands. More than 100 prominent decision makers will explore new opportunities for improvement and innovation and will challenge leaders to raise the bar for customer service and experience. We are delighted to announce the next CCA Leaders' Summit of 2023 will be hosted by Gallup at The Shard, London.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
PARTNER LED EVENT: In this session, run by CCA Platinum Partners Twilio, you will hear about the customer engagement basics and understand how to build great experiences for your customers.
This virtual broadcast will discuss how the increasing frequency of high-profile data breaches, alongside the drive to improve customer experience through simpler, more effective authentication is a tricky balancing act for most organisations to respond to. What should you do next?
These sessions are an informal chat over a cup of coffee exclusively for Platinum members.
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers. SESSION 1: 6 September 2023 Strategies and Tactics for Diffusing and Resolving Conflict Situations SESSION 2: 20 September 2023 Building Mental and Emotional Resilience
This workshop will offer a fresh approach to management and leadership styles designed specifically to suit new ways of working and engaging with teams to improve productivity and performance.
An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world. The next programme kicks off 15 March!
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