Upcoming events from CCA


CCA Best Practice Forum: Exploring Webchat

The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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CCA Leaders' Summit 2023: A new era for leadership

The CCA Leaders' Summit is renowned for showcasing the latest thinking, expertise and insight in customer service and CX by bringing together the leading minds in public and private sector household brands. More than 100 prominent decision makers will explore new opportunities for improvement and innovation and will challenge leaders to raise the bar for customer service and experience. We are delighted to announce the next CCA Leaders' Summit of 2023 will be hosted by Gallup at The Shard, London.

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Customer Engagement Fundamentals for Great Experiences

PARTNER LED EVENT: In this session, run by CCA Platinum Partners Twilio, you will hear about the customer engagement basics and understand how to build great experiences for your customers.

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CCA Broadcast: Fraud, authentication and the customer experience

This virtual broadcast will discuss how the increasing frequency of high-profile data breaches, alongside the drive to improve customer experience through simpler, more effective authentication is a tricky balancing act for most organisations to respond to. What should you do next?

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How to handle abusive customers - Additional dates added!

This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers. SESSION 1: 6 September 2023 Strategies and Tactics for Diffusing and Resolving Conflict Situations SESSION 2: 20 September 2023 Building Mental and Emotional Resilience

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CCA Inspire - New programme intake September 2023

An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world. The next programme kicks off 15 March!

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