Upcoming events from CCA



CCA Awards Gala Dinner 2023

Award winners are announced at CCA Excellence Awards Gala Dinner that will take place in Glasgow on 27 April.

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CCA Connect© - VIP Business Lunch: A celebration of customer service excellence

A celebratory business lunch recognising the achievements across the CCA Accredited Member Network. The event will be hosted at CCA Connect© - a one day event taking place on 27 April, made up of a number of sessions centred around thought-leadership, best practice and service excellence.

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CCA Connect©

CCA Connect© provides an opportunity to extend your network and support your personal and professional development.

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How to handle abusive customers

This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.

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