An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.
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These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
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Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
Are you considering entering the prestigious CCA Excellence Awards this year? If so, we are delighted to invite you to our upcoming webinar where we will be providing a full overview of the CCA Global Excellence Awards programme for 2025.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
CCA is delighted to invite to the final Future of work forum for 2024 at Barclays in Sunderland. This in-person forum focusing on talent, colleague engagement, and learning and development.
Join us for an exclusive workshop led by Chris White, a renowned hostage negotiator and expert in communication. This transformative experience is designed specifically for customer service leaders, equipping you with the tools and strategies needed to master difficult interactions and elevate your team's performance.
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