To support CCA Excellence Award applicants, we will be hosting an online session on the 22nd September to share experiences, offer support, and provide advice and guidance on the awards process.

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Many brands use CCA Global Standard© to improve performance and demonstrate commitment to employees, customers and stakeholders alike. We work together to achieve the accreditation, offering support and guidance as and when required before progressing to assessment.

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The world of customer experience has evolved. Customers expect to receive a personalised, joined-up customer journey, no matter the channel, time, or place that they choose to contact an organisation. As the majority of businesses now compete solely on the basis of CX, companies that cannot deliver cutting-edge, technology-backed engagement will lose out to competitors. With recession on the horizon, now is the time for any business hoping to profit from uncertainty to innovate, and lead the charge into a new era of CX excellence.

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Extraordinary times, requires extraordinary leadership. This 4-part programme will turbo-charge you to lead, collaborate and engage your teams Eas we settle into the new normal and new ways of working.

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Have we catapulted ourselves to the future without the anticipated and required support from digital channels? Innovation has been fast-tracked in responding to unprecendented circumstances. The challenge now is to work towards a new model of service and CX. How can you take your business 'beyond service'?

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Join this 90-minute round table to discuss how businesses are adapting their culture to get the most from new ways of working.

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CCA Annual Convention is the flagship event in the CCA calendar. Gathering 400+ leaders from across the customer service industry, the event is designed to provide inspirational and thought-provoking content to help shape the future of customer service.

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