Events

Upcoming events from CCA

March

April

CCA Awards Gala Dinner 2023

Award winners are announced at CCA Excellence Awards Gala Dinner that will take place in Glasgow on 27 April.

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CCA Connect© - VIP Business Lunch: A celebration of customer service excellence

A celebratory business lunch recognising the achievements across the CCA Accredited Member Network. The event will be hosted at CCA Connect© - a one day event taking place on 27 April, made up of a number of sessions centred around thought-leadership, best practice and service excellence.

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CCA Connect©

CCA Connect© provides an opportunity to extend your network and support your personal and professional development.

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May

How to handle abusive customers

This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.

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