Upcoming events from CCA


CCA Industry Council

CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA member network to answer the biggest questions on the minds of today's customer service directors.

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CCA BPO Executive Forum brings together directors and business leaders from the leading outsourcing and BPO providers. Issues discussed include re-positioning and re-imagining the BPO proposition and how collectively we can grow market share.

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Future of Work Forum: Legal & General, Cardiff

CCA is delighted to invite to the second Future of work forum for 2024 at Legal & General in Cardiff. This in-person forum focusing on talent, colleague engagement, and learning and development.

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CCA Best Practice Forum

The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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CCA Leaders' Summit 2024

Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.

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CCA Inspire - September 2024 intake

An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.

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CCA BPO Users Forum

This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future

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