A programme designed to support front line and back office teams focusing on building resilience, self-care and wellbeing.

Over 1m people work in customer service operations in the UK and Ireland, either in front line positions or as part of a back-office support team.

With an estimated 80% of people now working from home, it is more important than ever to focus on the wellbeing and resilience of staff.

CCA Leadership Bootcamp is a programme designed to support both front-line and back office teams during today's challenging times.

Topics include:

Plan E: Creating your employee recovery plan for a new BAU

Motivating and engaging remote teams

Dealing with irate and challenging customers

Practicalities, pitfalls and opportunities of remote working

Build mental resilience to thrive right now

Maintain wellbeing while working during a time of change and uncertainty

Identify your leadership purpose to enable you and your team to thrive

Gratitude and values-based goalsetting

Contact us to find out more

For more information on wellbeing & resilience, or if you have any other questions, please don't hesitate to get in touch

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Our Members

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