With an estimated 80% of people now working from home, it is more important than ever to focus on the wellbeing and resilience of staff.
CCA Leadership Bootcamp is a programme designed to support both front-line and back office teams during today's challenging times.
Plan E: Creating your employee recovery plan for a new BAU
Motivating and engaging remote teams
Dealing with irate and challenging customers
Practicalities, pitfalls and opportunities of remote working
Build mental resilience to thrive right now
Maintain wellbeing while working during a time of change and uncertainty
Identify your leadership purpose to enable you and your team to thrive
Gratitude and values-based goalsetting
Latest News From CCA
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A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
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