Over 1m people work in customer service operations in the UK and Ireland, either in front line positions or as part of a back-office support team.
With an estimated 80% of people now working from home, it is more important than ever to focus on the wellbeing and resilience of staff.
CCA Leadership Bootcamp is a programme designed to support both front-line and back office teams during today's challenging times.
Plan E: Creating your employee recovery plan for a new BAU
Motivating and engaging remote teams
Dealing with irate and challenging customers
Practicalities, pitfalls and opportunities of remote working
Build mental resilience to thrive right now
Maintain wellbeing while working during a time of change and uncertainty
Identify your leadership purpose to enable you and your team to thrive
Gratitude and values-based goalsetting