Josh joined us for the CCA Summer Convention 2019 and shared a few personal thoughts for CCA members after his talk.
Wellbeing
A programme designed to support front line and back office teams focusing on building resilience, self-care and wellbeing.
Over 1m people work in customer service operations in the UK and Ireland, either in front line positions or as part of a back-office support team.
With an estimated 80% of people now working from home, it is more important than ever to focus on the wellbeing and resilience of staff.
CCA Leadership Bootcamp is a programme designed to support both front-line and back office teams during today's challenging times.
Topics include:
Plan E: Creating your employee recovery plan for a new BAU
Motivating and engaging remote teams
Dealing with irate and challenging customers
Practicalities, pitfalls and opportunities of remote working
Build mental resilience to thrive right now
Maintain wellbeing while working during a time of change and uncertainty
Identify your leadership purpose to enable you and your team to thrive
Gratitude and values-based goalsetting
Contact us to find out more
For more information on wellbeing & resilience, or if you have any other questions, please don't hesitate to get in touch
Latest wellbeing news
Latest News From CCA
Orla and Carla share two top tips to consider when working in front line operations
An hour with Emma Bell teaching us the importance of building resilience to thrive through any crisis
Natalie Calvert shares insights on addressing the challenges of remote working, how to create a great remote working culture and how to adapt employee engagement
Our Members
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:
