Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Wellbeing
A programme designed to support front line and back office teams focusing on building resilience, self-care and wellbeing.
Over 1m people work in customer service operations in the UK and Ireland, either in front line positions or as part of a back-office support team.
With an estimated 80% of people now working from home, it is more important than ever to focus on the wellbeing and resilience of staff.
CCA Leadership Bootcamp is a programme designed to support both front-line and back office teams during today's challenging times.
Topics include:
Plan E: Creating your employee recovery plan for a new BAU
Motivating and engaging remote teams
Dealing with irate and challenging customers
Practicalities, pitfalls and opportunities of remote working
Build mental resilience to thrive right now
Maintain wellbeing while working during a time of change and uncertainty
Identify your leadership purpose to enable you and your team to thrive
Gratitude and values-based goalsetting
Contact us to find out more
For more information on wellbeing & resilience, or if you have any other questions, please don't hesitate to get in touch
Latest wellbeing news
Latest News From CCA
Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
Our Members
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Some members are:
