What's On

Latest news, insight & opinion from CCA

CCA Visionaries 2022

Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future

Read more

CCA Best Practice Forum 2022

CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2022 can be fou

Read more

Dear Santa....

What do we want for 2022? Peace, health and being with our loved ones are high on the list. And Santa, if there's spare goodwill, a return to the stuff we've missed?

Read more

Sabio Intent Capture & Analysis

CCA PARTNERS

Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud's Contact Centre AI to uncover reasons for calls into the contact centre. By capturing customers intents and categorising the reasons for calling, y

Read more

Cookies

CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information   ACCEPT & CLOSE