CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Everyone deserves to give and receive recognition regardless of job title, tenure or function. Recognise your Heroes today!
Since February this year, led by CCA Visionaries, we have been working with more than 50 of the leading service and CX brands across the UK & Ireland with programme partners HGS and Oracle, to explore different future scenarios to anticipate what service
Itâ?Ts always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2021 can be fou
CCA Future Scenarios is designed to help you make the right decisions for future service and CX propositions. Sign in below to access all sessions from 2021 so far.
CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Today marks the beginning of Customer Service Week 2021 â?' a chance to recognise and celebrate the hard work and dedication of teams everywhere, committed to delivering for customers time and again.
Liberata announce that their customer services team have retained their CCA Global Standard V7 accreditation.
For the third consecutive year, Copart have achieved re-accreditation with CCA Global Standard, a globally recognised framework that assesses the reliability and effectiveness of customer service operations.
2020 saw massive challenges for the UK financial services sector, including banking. Paul Garbutt explains the top ten themes to focus on in the journey to recovery.
CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Joined by 2021 Winners Camelot Lotteries
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Customer Service Software
Catch up on our latest webinar with RingCentral
Call centres used to be separate areas of your business-with their own location, culture, and communication tools. Fast forward to today and your call centres have evolved into multiple teams that work together closely and are tightly integrated with your
Hybrid Working in the Call Centre
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
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