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Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Joined by 2021 Winners Camelot Lotteries
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Customer Service Software
Catch up on our latest webinar with RingCentral
Call centres used to be separate areas of your business-with their own location, culture, and communication tools. Fast forward to today and your call centres have evolved into multiple teams that work together closely and are tightly integrated with your
Hybrid Working in the Call Centre
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Connect and customise service engagements
Welcome to your stressless service resource centre
Build B2B service experiences that customers can't work without.
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
CCA PARTNERSIf Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
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