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Latest news, insight & opinion from CCA

 
A Point of Honours
The End of May

Latest News

COVID-19: Managing the Unexpected - Week 2
24/03/2020 INDUSTRY NEWS
A new forum has been created to support organisations in their response to COVID-19. The forum will convene each Friday at 11am until further notice. To request joining instructions or for any other information, please contact CCA info@cca-global.com
COVID-19: Managing the Unexpected
17/03/2020 INDUSTRY NEWS
Top Questions asked at CCA Annual Convention 2019
06/12/2019 INDUSTRY NEWS
What Challenges Will We Face in 2020?
06/12/2019 RESEARCH
PRESS RELEASE: New Research - The Future of Work and Automation in CX
29/10/2019 PRESS RELEASE
Communicate and Collaborate with CCA
30/09/2019 EVENTS
The Age of Anxiety
30/09/2019 EVENTS
PRESS RELEASE: CCA Excellence Awards Shortlist 2019
10/09/2019 PRESS RELEASE
Centre of Excellence: Gas Networks Ireland
09/09/2019 EVENTS
Complaints Management: what's the answer?
06/09/2019 INDUSTRY NEWS

CEO Blog

Heroes and Zeroes
27/03/2020
Homeworking - An Exposé
20/03/2020
Let's Hear it for the Experts
13/03/2020
How Can We Help?
06/03/2020
Feeling Vulnerable
28/02/2020
Wise Counsel
21/02/2020
Paws for thought - Teaching old dogs new tricks
14/02/2020
The Digital Game
07/02/2020
When 6 + 1 doesn't = 7
31/01/2020
It Could Be You!
24/01/2020

Member Resources

Webhelp Disruptor Series - Disruptor Automation
Cyara assures CX Innovation and Delivers Customer Smiles at Scale
Effectory: Insights into Global Employee engagement and Commitment
CX Investment Report - Travel & Hospitality