CCA is delighted to announce the winners of our awards programme 2022!
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Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
CCA is delighted to announce the winners of our awards programme 2022!
The Definitive Change Management Guide
eGain was at Mobile World Congress (MWC) 2022, Barcelona between February 28-March 3, 2022. The event saw 61,000 attendees from 200 countries and representatives from 1500+ companies.
Bringing Employee Experience (EX) and CX Together
Webhelp are delighted to announce our involvement as a partner in the 2022 CCA Leaders' Summit, taking place in Glasgow on the 27th of April.
The financial services (FS) sector is under increasing pressure to modernise operational models whilst driving profitability, improving customer experience (CX), managing higher levels of risk, and looking after its people.
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Remember when call centers were separate areas of your business with their own location, culture, and communication tools?
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For you, your staff, and your customers.
Active noise canceling (ANC) has become a prominent need for today's work force as people deal with the distractions of the office and home, while trying to stay productive. Anyone who travels on airplanes can relate, understanding the benefit that a pair
Customer service representatives (CSRs) are particular about their headsets. As hybrid workers taking calls at home and in the office, they need the flexibility to work anywhere and connect easily to their favourite platforms.
Career Ready, a social inclusion and mobility charity whose vision is that every young person progresses to a positive post-school destination and is able to prosper in the world of work.
CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2022 can be fou
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer.
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Rising fuel costs, energy price increases, food costs soaring, inflation, increased interest rates.... the list of goes on. The result? The volume of vulnerability is growing fast. The CCA Coffee Club meets every other Friday bringing together senior exec
Grand Opening to welcome community leaders, clients and company brand ambassadors
Hear from accomplished digital experts and examples of leading brands who have delivered smart digital options for customers without the daunting prospect of implementing a full digital rethink.
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu
CCA is delighted to announce the companies and individuals shortlisted for 2022's prestigious Excellence Awards.
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Since February 2021, the CCA network has been working tirelessly with more than 200 senior executives from over 70 leading service and CX brands across the UK & Ireland, collaborating, consulting and challenging what future service and CX will be as we wo
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