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Latest news, insight & opinion from CCA

 
A Point of Honours
The End of May

Latest News

PRESS RELEASE: New Research - The Future of Work and Automation in CX
29/10/2019 PRESS RELEASE
New research launched today - The Futre of Work and Automation in CX
Communicate and Collaborate with CCA
30/09/2019 EVENTS
The Age of Anxiety
30/09/2019 EVENTS
PRESS RELEASE: CCA Excellence Awards Shortlist 2019
10/09/2019 PRESS RELEASE
Centre of Excellence: Gas Networks Ireland
09/09/2019 EVENTS
Complaints Management: what's the answer?
06/09/2019 INDUSTRY NEWS
CCA Global Standard© VIP Lunch - A Celebration of Excellence
06/09/2019 INDUSTRY NEWS
New Research: Business Process Outsourcing - it's time for change
06/09/2019 RESEARCH
CCA - why it's so important to our network
06/09/2019 VIDEO
People & HR Forum, 8 May 2019
06/09/2019 EVENTS

CEO Blog

Let the Show Begin
08/11/2019
Real-life Drama
01/11/2019
The Shift
25/10/2019
On the Move
17/10/2019
Girl Power
11/10/2019
Confused?
04/10/2019
Moment of the Week
27/09/2019
Just an illusion`
20/09/2019
A Point of Honours
13/09/2019
Clipping the wings
30/08/2019

Member Resources

Webhelp Disruptor Series - Disruptor Automation
Cyara assures CX Innovation and Delivers Customer Smiles at Scale
Effectory: Insights into Global Employee engagement and Commitment
CX Investment Report - Travel & Hospitality