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Latest news, insight & opinion from CCA

 
A Point of Honours
The End of May

Latest News

Top Questions asked at CCA Annual Convention 2019
06/12/2019 INDUSTRY NEWS
The most popular questions asked by delegates at CCA Annual Convention 2019
What Challenges Will We Face in 2020?
06/12/2019 RESEARCH
PRESS RELEASE: New Research - The Future of Work and Automation in CX
29/10/2019 PRESS RELEASE
Communicate and Collaborate with CCA
30/09/2019 EVENTS
The Age of Anxiety
30/09/2019 EVENTS
PRESS RELEASE: CCA Excellence Awards Shortlist 2019
10/09/2019 PRESS RELEASE
Centre of Excellence: Gas Networks Ireland
09/09/2019 EVENTS
Complaints Management: what's the answer?
06/09/2019 INDUSTRY NEWS
CCA Global Standard© VIP Lunch - A Celebration of Excellence
06/09/2019 INDUSTRY NEWS
New Research: Business Process Outsourcing - it's time for change
06/09/2019 RESEARCH

CEO Blog

Wise Counsel
21/02/2020
Paws for thought - Teaching old dogs new tricks
14/02/2020
The Digital Game
07/02/2020
When 6 + 1 doesn't = 7
31/01/2020
It Could Be You!
24/01/2020
Oxymorons and Conundrums
17/01/2020
Times They are a-Changing
10/01/2020
Happy New Year from CCA!
03/01/2020
From all the team at CCA...
20/12/2019
The Twelve Blogs of Christmas
13/12/2019

Member Resources

Webhelp Disruptor Series - Disruptor Automation
Cyara assures CX Innovation and Delivers Customer Smiles at Scale
Effectory: Insights into Global Employee engagement and Commitment
CX Investment Report - Travel & Hospitality