CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
What's On
Latest news, insight & opinion from CCA
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
Over the festive period many of us had the chance to take stock of our current situation after 9 months of tumultuous change and challenge. One of the most common conversation topics I've heard from friends is their growing sense of what's important, and
Andrew Bartlett, CEO of Advice Direct Scotland talks to CCA about the impact of the pandemic on consumers.
CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025
What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition
How can we experiment with the unknown to navigate through periods of change?
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
Introducing Resolve, our case management solution built to enhance service delivery in the public sector and provide a smooth, online experience for the general population.
An out-of-the-box solution to help organisations conform to the intricate requirements of GDPR and successfully manage FOI requests.
Why are measures of stress and anxiety on the rise, when economists and politicians tell us we have never had it so good?
Aiding the NHS Business Services Authority in Their Response to Covid-19
Here at Tisski, remote project delivery is in our DNA. We have a tried and tested methodology to deliver Agile projects remotely and have successfully developed ways of working to ensure that our customers are fully engaged, informed and involved at each
It's no secret that finance systems can be complex and, in some cases, a little confusing - but with Microsoft technology, that needn't be the case.
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Moving off ageing hardware to an agile, cloud-based SaaS solution deployed on multifunctional devices used in-store helped Waitrose & Partners continue to deliver an exceptional customer experience.
Alan Garratt, Head of Operations at Arco, the UK's largest supplier of PPE, describes how the company was able to send its 200 contact centre agents to work from home as soon as lockdown measures came into place, thanks to RingCentral cloud contact centre
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Andy Conolly, IT Service and Operation Manager at Costa Express, describes his biggest challenge in moving the organisation's communication systems to the cloud.
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