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Latest news, insight & opinion from CCA
The public health emergency around coronavirus may not be abating, but businesses cannot wait to take crucial decisions about who works where, now and in the future. Management Today partnered with Hays to ask 280 leaders and senior decision-makers in UK
It's been another busy week at CCA with lots of open sessions. We hosted our regular Women in Leadership event; it's one of my favourites with guaranteed authentic chat from a brilliant group of leaders who are willing to open up and really share.
An industry-wide network inspiring leadership innovation
Have we catapulted ourselves to a digital future without essential channel frameworks?
Leading the charge in CX innovation
Supporting CCA's vision to achieve industry-wide excellence in customer service
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
A realisation dawned through the pandemic that what we might have described before as 'regular' jobs became critical and we've publicly recognised those who have helped keep food on our tables, cared for our loved ones ...
When the bar is set so high, how do you ensure you properly represent and do justice to the team or person you are nominating? How can you be sure the business initiative or plan you share is worthy of industry recognition?
As summer ends one of the biggest talking points about the current pandemic is the inconsistencies arising from the various rules, as we emerge from lockdown.
With summer coming to an end, I thought it would be good to take a nostalgic look back to 2017, a time when we thought nothing of international travel, meeting new people, and experiencing new things.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
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Dates announced for CCA Annual Convention 2020
Sometimes nothing happens for decades and sometimes a decade happens in a weekâ?T is a quote I came across last week whilst on my staycation in St Andrews, Fife.
Empower Your Virtual Employees and Unlock Your Team's Potential
Read more from our Summer Sponsor Vonage
Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
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