A realisation dawned through the pandemic that what we might have described before as 'regular' jobs became critical and we've publicly recognised those who have helped keep food on our tables, cared for our loved ones ...
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Latest news, insight & opinion from CCA
As summer ends one of the biggest talking points about the current pandemic is the inconsistencies arising from the various rules, as we emerge from lockdown.
With summer coming to an end, I thought it would be good to take a nostalgic look back to 2017, a time when we thought nothing of international travel, meeting new people, and experiencing new things.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
Sometimes nothing happens for decades and sometimes a decade happens in a weekâ?T is a quote I came across last week whilst on my staycation in St Andrews, Fife.
What does the data tell us about homeworking?
Empower Your Virtual Employees and Unlock Your Team's Potential
Read more from our Summer Sponsor Vonage
Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
View tutorials & templates from CCA Partner Twilio
How can we stay positive during periods of uncertainty?
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
Visit the Oracle Service Cloud website for more insights.
One of the big challenges facing business today is how to emerge from the pandemic and move to some sort of business as usual, in the next normal.
Findings from CCA Visionaries on the challenges with digital transformation
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