What's On

Latest news, insight & opinion from CCA

Every complaint has a silver lining

The old Dutch saying ‘Trust comes on foot but leaves on horseback’ has a distinct resonance this week following widespread media reports of a lack of transparency in the energy switching companies. Big Deal, itself an energy switching ...

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Every complaint has a silver lining

The old Dutch saying ‘Trust comes on foot but leaves on horseback’ has a distinct resonance this week following widespread media reports of a lack of transparency in the energy switching companies. Big Deal, itself an energy switching ...

Read more

It's a dog's life

Battling with business has become a curse of our time, and many of us now spend the equivalent of a day a week simply managing our online lives. Unwelcome intrusions in the form of cold calls or spam can test the patience of even the most temperate a...

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Mind to care

Dominating the news this week was the announcement from Nick Clegg that the coalition will pledge to prioritise mental health care in the NHS, investing some £180m to ensure patients have improved access to services. A new survey by insurer F...

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In love with engagement

Even the least romantic of us can’t fail to have been impressed by the glamorous spectacle of George Clooney’s wedding to Amal Alamuddin, complete with speedboats and vaporettos speeding through the canals of Venice. This fairy tale enga...

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Whose brand is it anyway

Apple topped the list of ‘coolest ‘brands in this weeks CoolBrands awards, with Twitter dropping out of the top 20, and Instagram making its debut at number 14. Voters were asked to bear in mind style, innovation, originality, authentic...

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It's the system stupid

That well worn phrase 'if it ain't broke don't fix it' is mostly sound advice but how do we ensure we have a consensus about what ‘broke’ actually looks like? Does the rhetoric match the reality? This was the critical discussion point a...

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Tears and awe, but no phones

After a staggering 35 year absence, the enigmatic Kate Bush returned to the stage at Hammersmith Apollo this week much to the delight of her adoring fans, not to mention an impressive list of rock stars and celebrities. Media coverage and reviews hav...

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Service at any price

On the same day I started to review the widely reported EE plan to charge customers 50p to 'queue jump' (read article here) I foolishly lost my iPhone- yes you've guessed powered by EE. What a chance to try the service, having recently changed provid...

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Sting in the e-tail

How about a little popmaster quiz to brighten up your Friday? OK, just one question: In what year did Sting release his album ‘Ten Summoners’ Tales’ (hint - the one with the hit single ‘Fields of Gold’)? The answer is ...

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Every day's a school day

As the sun shines and we are all becoming a little more chilled, it seems cruel to inflict the agony of anticipated exam results on our youngsters. For Scottish students the wait is finally over, exam results arrived on Tuesday. Now of course it's no...

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Making winning a habit

Greg Rutherford’s beaming smile spoke volumes this week as he won Gold for the long jump at the Commonwealth Games in Glasgow. Most of us remember his success at the London Olympics two years ago, but few of us appreciate that his last year wa...

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What customers really want

Who wouldn’t want to be a mind-reader? Wouldn’t it save all the expense and time we currently devote to extensive structured customer feedback research? Or maybe we need to consider other ways to get inside the heads of our customers? ...

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The pursuit of happiness

You might not know Pharrell Williams’ name but you’re very likely to have heard his song ‘Happy’ which is the most played song on the radio for 2014 so far. It has proved so universally catchy that the United Nations made...

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Is it time for your 20/20 vision test?

Here’s a summer challenge for those of you with good memories (and maybe a few grey hairs) - cast your mind back 20 years ago and see if you can recall the summer of 1994 (and no cracks about if you can remember it, you weren’t there!). ...

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The FleX Factor

Even Dolly Parton would have to admit it: the days of working ‘9 to 5’ look numbered as organisations of all sorts begin to wake up to the benefits of flexible working. This week the government announced that every employee now has the ...

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Leading from the front

We had a really inspiring venue for the launch of Global Standard© Version 6 this week at Altitude, with panoramic 360 degree views over London. It was particularly apt for a new era in Global Standard© that involves a 360 degree view of an...

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Match ready

Whether you’re glued to the World Cup action in Rio or hotly anticipating Wimbledon, there’s no escaping sporting fever right now. After England’’s upset against Uruguay this week, as well as sore hearts for fans, there will ...

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