We are absolutely delighted to shine a spotlight on the remarkable journey of the Financial Conduct Authority (FCA).
We are absolutely delighted to shine a spotlight on the remarkable journey of the Financial Conduct Authority (FCA).
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
What you need to do and how you can get there
A Seven Step Roadmap for Success
Transforming utilities for the 21st Century
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The Ultimate Guide to Customer Experience | Sabio
Automation and AI that unites all your people | Sabio
Clare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
Daljeet Kaur, Valda Energy's Operations Director, explains how RingCentral's solution helped the company prioritise employee wellbeing and keep all service channels open during a time of crisis.
Passionate about providing the best customer service, every day
For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r
Exploring the art of the possible
Today, 23rd March 2021, is a unique first anniversary - not the sort of one that we celebrate but rather one where we will all be pleased to have some distance from.
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