What's On

Latest news, insight & opinion from CCA

Just an illusion

Trying to locate Trip Advisor's number for one restaurant in London in November proved a conundrum for would be customers, the restaurant simply didn't exist. The whole rouse was the brainchild of Oobah Butler, who got the idea partly fro...

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Just an illusion

Trying to locate Trip Advisor's number for one restaurant in London in November proved a conundrum for would be customers, the restaurant simply didn't exist. The whole rouse was the brainchild of Oobah Butler, who got the idea partly fro...

Read more

Just an illusion

Trying to locate Trip Advisor's number one rated restaurant in London in November proved a conundrum for would be customers, the restaurant simply didn't exist. The whole rouse was the brainchild of Oobah Butler, who got the idea partly f...

Read more

170 days and counting

No, it’s not Christmas which is scarily only 23 days away! It’s another coming of sorts, the new GDPR or General Data Protection Regulation to be launched May 2018. The new regulation replaces the 1995 Data Protection Act, which ca...

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Confused? You don't need to be

Most of us will have listened to at least some of Philip Hammond’s budget - only 6 months since the last one but delivered in a challenging new world post snap election, whilst still wading through Brexit. It was the usual balancing act of ...

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Feeling good in a changing world

With over 40 speakers addressing CCA Convention over the last two days, there was certainly no shortage of analysis, wisdom and experience to keep delegates entertained. Davis cup coach Leon Smith reminded us that teams are made up of divas an...

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Generation Mute

Research reported earlier this week from Ofcom suggests that the younger generation is falling silent! A survey by the regulator has found a new ‘generation mute’ where only 15% of 16-24 year olds consider phone calls as the most i...

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Trust me....

News this week focused on the erosion of our trust in online platforms like Twitter and Facebook as more than 50% of us believe that as sources of content and news they are unreliable. Interestingly, our respect and trust in more traditional...

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Back to the Future

If, like me, you drive a diesel car then it's likely that you will be feeling like a pariah, after additional congestion charges, top up parking fees, next must surely come the curfews and finally stocks with rotten tomatoes. And yet just a f...

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Following the herd

At the foot of our garden under a tree, yesterday I discovered a carefully collated assortment of toys, mangled old objects, missing slippers and a few footballs. It's the work of Ted my industrious border collie who doesn't have any shee...

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It started with a .... ahhgm cough

Theresa May must have wished for a divine medical intervention to stop coughing at her party conference last week. Despite the daily diet of medical wonders the world of science unleashes, it was ironically the simple throaty cough that started a...

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Thinking global acting local

The last few weeks have heralded depressing news about 'faceless' organisations being unaccountable to employees, customers and governments alike. The Uber revelations around the treatment and scrutiny of its workers are an eye opene...

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It's not what the doctor ordered

Between Trump and 'the rocket man', aka Kim ...., the truly awful earthquake in Mexico, ongoing misery from the storm Maria, and the jaw-dropping lack of care, experienced by many thousands of travellers caught up in the Ryanair deba...

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Kicking up a storm

Whilst the UK readied itself for Storm Aileen this week, our thoughts turned to our fellow storm bearers across the Atlantic. Whilst Aileen had no-where near the impact of Hurricane Irma or Hurricane Harvey a couple of weeks ago, it did allo...

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Don't walk before you can crawl

Last week I visited an osteopath having suffered from niggling lower back pain that had been grumbling for a period of time. Having had the usual physiotherapy treatments following a few clumsy injuries, I expected to be given the familiar p...

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Bye Byes to the PPI!

That’s the shout out from Arnold Schwarzenegger on the new FCA advert outlining the deadline for us to submit any outstanding PPI claims. The film star and former governor of California has been hired to front a £42m advertising ca...

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It ain't necessarily so

Ken Cheng won the 10th annual Dave's Funniest Joke Of The Edinburgh Fringe with: "I'm not a fan of the new pound coin, but then again, I hate all change." The joke, from his show Ken Cheng: Chinese Comedian, won 33% of a publ...

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