Resources
Spill the Beans - Beyond the Tick-Box: Shifting to Outcome-Focused Assurance
The session explored key distinctions between process monitoring and outcome testing, the role of risk ownership, the integration of AI and automation, and how to meaningfully report results to drive cultural and operational change.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR STRATEGY AI CUSTOMER ENGAGEMENT SERVICE CX TECHNOLOGY BEHAVIOUR FUTURE LOYALTY MEASUREMENT TRAINING HYBRID FLEXIBLE LEADERSHIP STRATEGY BRAND AI DIGITAL TRANSFORMATION THOUGHT LEADERSHIP INDUSTRY COUNCIL RESEARCH COUNCIL QA OUTCOME TESTING
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