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Latest news, insight & opinion from CCA

Customer Service & CX Future Scenarios To 2025

For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r

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CX in a post-pandemic world

CCA PARTNERS

AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera

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