We are absolutely delighted to shine a spotlight on the remarkable journey of the Financial Conduct Authority (FCA).
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In today's frontline customer operations, dealing with difficult customers is an inevitable challenge facing most advisors and team managers.
With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.
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The latest session, on 7th November, will be led by CCA's CEO, Anne Marie Forsyth, and co-facilitated with market expert, David Rumble, co-founder of The Knowledge Group.
The CCA Best Practice Forum takes place on the first Tuesday of every month.
Complaints are an integral part of any industry. They serve as valuable feedback, providing insights into areas that may need improvement..
CalMac Ferries Limited, a shining example of how unwavering commitment can transform everyday challenges into opportunities for excellence.
HGS is the latest organisation to achieve CCA Global Accreditation for Customer Experience.
Chelmer Housing Partnership received the CCA Silver Achievement Award for 15 years of CCA Global Accreditation
Sign up for our virtual certified course now!
Hear from Customer Experience Manager, Louise Saycell on what accreditation means to their organisation
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Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
In this virtual session, we share and discuss new research and benchmarking results from CCA's recent thought leadership programme.
Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
Download our free report today to see how you can begin building real connections in the relationship economy.
Remember when call centers were separate areas of your business with their own location, culture, and communication tools? Things sure have changed.
How Outsourcing AI-related Tasks Can Help Businesses Gain a Competitive Advantage
The hidden fraud lurking in the shadows
Hybrid work environments are complex. But the union of HP and Poly will simplify things with a complete ecosystem of communication, collaboration, productivity, security, and management solutions designed to be easy to provision, manage and support.
Recruitment and retention remain ongoing issues for businesses in all sectors and all geographies.
Hybrid and flexible working are now a part of most organisations' operating models with many businesses still working through how to better establish their approach.
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