CCA Industry Council Thought-Leadership Forum, hosted by Gas Networks Ireland, convened in Dublin on June 20, 2024.

This insightful session delved into the creation of a customer-centric workplace culture, showcasing how leading organisations are harnessing collaborative research, innovative leadership styles, and cutting-edge technologies like AI to elevate customer satisfaction and operational excellence.

Industry leaders, including Gas Networks Ireland and DPD Ireland, shared their successful strategies, revealing the transformative potential of generative AI in enhancing both customer and employee experiences.

Download the Executive Summary to stay ahead in the rapidly evolving landscape of customer experience.