CCA is delighted to announce the winners of our awards programme 2022!
Recommended
What's On
Latest news, insight & opinion from CCA
Filtered by
CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2022 can be fou
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer.
.png)
Rising fuel costs, energy price increases, food costs soaring, inflation, increased interest rates.... the list of goes on. The result? The volume of vulnerability is growing fast. The CCA Coffee Club meets every other Friday bringing together senior exec
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu
.png)
Since February 2021, the CCA network has been working tirelessly with more than 200 senior executives from over 70 leading service and CX brands across the UK & Ireland, collaborating, consulting and challenging what future service and CX will be as we wo
A Matter of Perspective: Shifting Customer Expectations
ICYMI Our World of Work is Changing
Let's Talk About Leadership...
#Reset - Customer Service in 2025
.png)
Making decisions in an age of chronic uncertainty.
The business process outsourcing (BPO) market continues to grow apace.
Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future
It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?
A message from our CEO ahead of the CCA Leaders' Summit on 1st Dec 2021
Since February this year, led by CCA Visionaries, we have been working with more than 50 of the leading service and CX brands across the UK & Ireland with programme partners HGS and Oracle, to explore different future scenarios to anticipate what service
Itâ?Ts always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2021 can be fou
CCA Future Scenarios is designed to help you make the right decisions for future service and CX propositions. Sign in below to access all sessions from 2021 so far.
CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Cookies
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE