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CCA Global, a renowned authority in business excellence and standards setting in customer service and experience, proudly announces the launch of the CCA Global Accreditation for Learning & Development©
In today's frontline customer operations, dealing with difficult customers is an inevitable challenge facing most advisors and team managers.
With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.
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The latest session, on 7th November, will be led by CCA's CEO, Anne Marie Forsyth, and co-facilitated with market expert, David Rumble, co-founder of The Knowledge Group.
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CCA is delighted to announce a new partnership with The Knowledge Group to showcase the strength and capabilities of suppliers within the BPO and outsourcing market.
The latest CCA CEO Industry Council Forum session took place at the Gherkin in London in association with partners HP Poly.
Complaints are an integral part of any industry. They serve as valuable feedback, providing insights into areas that may need improvement..
CalMac Ferries Limited, a shining example of how unwavering commitment can transform everyday challenges into opportunities for excellence.
HGS is the latest organisation to achieve CCA Global Accreditation for Customer Experience.
Hear from Customer Experience Manager, Louise Saycell on what accreditation means to their organisation
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Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
In this virtual session, we share and discuss new research and benchmarking results from CCA's recent thought leadership programme.
Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
How Outsourcing AI-related Tasks Can Help Businesses Gain a Competitive Advantage
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In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
Save the date! Secure your place now for the latest CCA Leaders' Summit
Helping employees perform well is important. Employees need to understand what's expected of them so that they are motivated, have the skills, resources and support they need to succeed.
Well done to DVSA on collecting their Silver Award for more than 10 years of continual accreditation to CCA Global Standard for Customer Experience
Updates from the CCA Leaders' Summit of 2023, hosted by Gallup at The Shard, London.
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