We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
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Share your views in this new piece of research!
Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Gobeyond Partners Signals Ambitious Growth Plans with the Appointment of Raphael Hegeler
CCA PARTNERSGobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Sign up for this virtual certificated course on 24 May 2023
Being a member of CCA offers many opportunities to engage, benchmark, share, debate and network. As a member, you can catch up on CCA Best Practice Forums from throughout 2023 on demand. Our latest session looks at handling abusive customers whilst suppor
I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc
Working together to support industry-wide excellence in customer service & experience
These insights can equip leaders - organisationally and globally - to make purposeful decisions based on how employees are truly feeling
Organisations must do more to support vulnerable customers during economic crises, says HGS
CCA PARTNERSFind out how you can adapt to meet these new challenges
What a pleasure to welcome more than 600 people to celebrate success in Glasgow at last week's CCA VIP lunch and Awards Gala Dinner.
Catch up on this session hosted by broadcaster and journalist, Kaye Adams.
More than 20 leaders will be recognised and celebrated in Glasgow on 27 April as part of the CCA Women in Leadership programme.
Share your views in this new piece of research
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What leaders need to know
Great digital strides were made over the last 3 years through necessity. The number of processes aided by AI, robotics and automation is staggering. However, some of these hastily applied services are in urgent need of review......
CCA is celebrating International Women's Day 2023 by launching a new Women in Leadership awards programme to recognise the outstanding capability across the customer service and CX community.
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Front and centre regardless of the topic, is how can we best respond to customers and how can we best support our teams. Most businesses are continuing to be impacted by the tight labour market which is having a direct effect on how service is resourced.
CCA is delighted to announce the companies and individuals shortlisted for 2023's prestigious Excellence Awards.
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