CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
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Transforming utilities for the 21st Century
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Clare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.