CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Since February this year, led by CCA Visionaries, we have been working with more than 50 of the leading service and CX brands across the UK & Ireland with programme partners HGS and Oracle, to explore different future scenarios to anticipate what service
Itâ?Ts always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2021 can be fou
CCA Future Scenarios is designed to help you make the right decisions for future service and CX propositions. Sign in below to access all sessions from 2021 so far.
CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Today marks the beginning of Customer Service Week 2021 â?' a chance to recognise and celebrate the hard work and dedication of teams everywhere, committed to delivering for customers time and again.
2020 saw massive challenges for the UK financial services sector, including banking. Paul Garbutt explains the top ten themes to focus on in the journey to recovery.
Catch up on our latest webinar with RingCentral
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Connect and customise service engagements
Welcome to your stressless service resource centre
Build B2B service experiences that customers can't work without.
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
What you need to do and how you can get there
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