CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
Contact centre professional and Poly VP Darrius Jones talks about challenges of outfitting contact centres and how Poly solutions can help.
If you or your employees need to wear a mask while working, you may be concerned about how clear you sound on a call. The design of Poly's EncorePro 500 Series ensures your voice remains clear while you comply with local safety requirements.
For the last twenty years, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the Internet and mobile. You'll often hear brands discussing their 'digital transformation' initiative. Digital transfo
Kevin Quantum joins CCA Convention live each day from 1130