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Embracing our differences was the focus of the first CCA Leaders' Summit of 2023 and it was incredible to have more than 100 senior leaders 'lean in' to learn, explore and progress their education on the many nuances of the DEI agenda.
This new CCA report suggests we need to adapt existing human-centric models for working post-pandemic to attract and retain the best talent. In hybrid working environments, models need to be designed around employee-driven flexibility, connectedness, and
HGS today announced the appointment of Patrick Elliott as the Chief Executive Officer for its UK operations.
HGS and Engage Hub join forces to enhance and differentiate customer experience (CX) across multiple sectors in the UK
In this session we will explore the opportunities from building a stronger and more diverse workforce who can best respond to customer needs. We'll also be exploring how we ensure we have an inclusive mindset for customers.
Homeworking and hybrid or blended operations are now the norm for most organisations. As a result, everyday activities and operational processes are being thrust into the spotlight, often requiring a new approach or adaptation to achieved desired results.
Webhelp announces appointment of Samantha Williams as MD, Client Solutions
With the continued growth of digital, more companies are developing messaging functions within their app and web platforms as a key servicing channel for customers. How do we manage operations supporting these new channels, measure their effectiveness and
Understanding how your organisation connects and relates to customers requires different thinking. Capturing customer feedback regarding your organisation, product, or service, and use the insights to help create and improve customer experience.
In this virtual session, we'll share and discuss new research and benchmarking results from CCA's recent thought leadership programme on 'Attracting and Retaining the Right Talent for Future Success.'
In the contact centre, time is money - and every second of time is reduced is money saved for the organisation and a smoother experience for the customer.
The State of Customer Engagement Report 2022 reveals that digital customer engagement has made a significant impact - increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double thei
Poly audio and video solutions improve customer experience with clear communication everywhere your employees work.
Learn how The Share Centre demonstrated a massive 285% increase in productivity and reduced time to audit using the EvaluAgent platform.