CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
Contact centre professional and Poly VP Darrius Jones talks about challenges of outfitting contact centres and how Poly solutions can help.
If you or your employees need to wear a mask while working, you may be concerned about how clear you sound on a call. The design of Poly's EncorePro 500 Series ensures your voice remains clear while you comply with local safety requirements.
For the last twenty years, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the Internet and mobile. You'll often hear brands discussing their 'digital transformation' initiative. Digital transfo
U.K. retail giant handles 12 million incoming calls more quickly and efficiently by deriving actionable intent from customer calls, seeing a $10M uplift in sales.
Kevin Quantum joins CCA Convention live each day from 1130
CCA Global Standard Accreditation is awarded by industry peers who have led the accreditation of their own customer functions.