CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
Lenny knows making any kind of change requires original thinking, skill and initiative. If we really want change, we all need to get involved and bring the very best of ourselves to the challenges we face.
A glimpse into what Joanne Mayer, Customer Operations Director, Co-op Bank means to her colleagues and what she brings to the organisation - a well deserved win.