What's On

Latest news, insight & opinion from CCA

Where has the spark gone?

I’ve just finished the rather uncomfortable read ‘Stuffocation’, the best seller in which author James Wallman describes how he believes that we are making ourselves ill by the volume of ‘stuff’ that we have, in comparis...

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Imagine

Can you imagine how it would feel if your working day began with the Prime Minister, and just about every A-lister from the world of music, sport and entertainment wishing you well in your endeavours? Or knowing that you had personally enthused incal...

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Not so quick wins

Wednesday, 9 December this week was deemed the least romantic day of the year; the rationale being that we are starting to get stressed by Christmas creeping closer, but the big day is still too far off to completely slow down. Would be romantics cit...

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All hard work and play..

Winning the Davis Cup was a tremendous accolade for Andy Murray this week. Having ended a 76-year wait for a British male to win the US Open, a 77-year wait for a Briton to win Wimbledon, a 79-year wait for Britain to win the Davis Cup and a 104-year...

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The Friday Factor

It’s been a rather gloomy week in terms of news with global events creating a sense of uncertainty for many of us. At times like this we often find ourselves focusing on the small things in life and realising that we all have a lot to be t...

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Who do you think you are?

This BBC programme unearths some startling revelations for those who take part; I found myself unwittingly embroiled one evening this week in a similar exercise via ancestor.com, courtesy of a new found relative who is an avid genealogist. It's ...

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Hire a hacker

The ongoing furore about hackers stealing Talk Talk customer data took a new twist this week with suggestions that large organisations should think about hiring the skills of the hackers. Unbelievably it appears that those responsible may be as young...

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By any measure

“Life is really simple, but we insist on making it complicated.” ― Confucius Elaine Wyllie would certainly get the thumbs up from Confucius. The recently retired award winning headmistress ensured that all her pupils in St Nin...

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Talk is cheap, knowledge is power

Headlines this week have been dominated by theft and fraud of all sorts; depressing news for those who believe in the honesty of mankind. A traditional heist attempt in Aboyne (Aberdeenshire) backfired when thieves tried to steal a garage ATM mac...

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Back to the Future!.... Again!

The media, internet and social channels were filled this week with 'Back to the Future' day! On what would normally have been another regular October day, movie fans worldwide celebrated the date in the film where Marty McFly and the Doc got into the...

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Can't get no satisfaction...

Their capacity for partying may be unchanged; but the Rolling Stones request for instructions on how to use everything from the TV and DVD players to air conditioning and lighting indicates they have trouble mastering the latest technology. Acco...

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20:20 Vision

Today draws Customer Service Week to an end. It's been an enjoyable period at CCA with an abundance of member engagement, in celebration of fantastic individuals across the spectrum of public and private sectors alike. This week also saw the anni...

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Changing the rules...

The last few weeks since the election of Jeremy Corbyn as HM Leader of the Opposition in Parliament have been nothing short of eventful. Hoisted to the top despite having not put himself forward at the outset, he finds himself at odds with sections o...

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Telly but not as we know it

Last week’s glamorous Emmy awards saw The Game of Thrones sweeping the boards with no less than 11 wins. Commentators have had a lot to say about the overwhelming success of newer streamed services versus traditional blockbuster dramas such as ...

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Real-time Reflections

Chatting to Ian my hairdresser this week, we got onto the subject of which jobs would be safe from robots taking over; hairdressing being one of the most likely. The media has been buzzing in response to the research from Oxford University which warn...

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Which? Research on UK's biggest gripe

It has been a while since the press have focused on a generic call centre debate so it was interesting to see the coverage over the weekend of Which?’s latest consumer research which states that the UK’s biggest gripe is overseas call cen...

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Broken Records and the Generation Game

Even the most ardent anti-monarchists could hardly fail to be impressed with the Queen’s dignified achievement of becoming the longest serving monarch in history on Wednesday. In a scene more befitting her ancestor Victoria she chose to travel ...

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Destination satisfaction

An interesting blog from Richard Branson this week entitled 'You can't fake personality, passion or purpose' describes how the Virgin group hires new recruits. Top of the tree is personality; always winning over the 'book smarts' whilst experience...

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No laughing matter

The fireworks finale marking the end of the Edinburgh Festival is a sure sign that summer is over and time to get back to the day job. With over 3000 acts on offer it would be difficult not to find something of interest, a feat of organisation reflec...

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Silly Season

This time of the year is generally known as ‘silly season’ by journalists .... a slow time for hard news so the sillier stories and the good news stories get more airtime and column inches. This week Cilla’s funeral (sad not silly)...

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