Insider News

News & views from industry partners and suppliers
Filtered by

Spill the beans - Customer Service - It's complicated

Front and centre regardless of the topic, is how can we best respond to customers and how can we best support our teams. Most businesses are continuing to be impacted by the tight labour market which is having a direct effect on how service is resourced.

Read more

Where do offices go now?


As the world reopens we must move away from the ways of working of the past and embrace the opportunities of the future, thereby truly gaining the benefits of hybrid working. Gobeyond Partners, part of the Webhelp group, share their views on the workplace

Read more


CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on
Please read our cookie policy for more information   ACCEPT & CLOSE