The latest session, on 7th November, will be led by CCA's CEO, Anne Marie Forsyth, and co-facilitated with market expert, David Rumble, co-founder of The Knowledge Group.
Gobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Webhelp announces appointment of Samantha Williams as MD, Client Solutions
Deal adds 9,,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales
The financial services (FS) sector is under increasing pressure to modernise operational models whilst driving profitability, improving customer experience (CX), managing higher levels of risk, and looking after its people.
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
The business process outsourcing (BPO) market continues to grow apace.
In the latest in our series looking at the future of outsourcing, Webhelp's Managing Director (Customer Solutions) Mark Guest looks at the growing need for commercial certainty as organisations consider the merits of outsourcing critical operations.
Identified as a partner with the necessary skills, flexibility and experience to help Yodel reach their customer experience (CX) goals, our partnership began in 2015 and focused on Yodel's strategic objective to improve their client/customer relationships
As the world reopens we must move away from the ways of working of the past and embrace the opportunities of the future, thereby truly gaining the benefits of hybrid working. Gobeyond Partners, part of the Webhelp group, share their views on the workplace
Webhelp's proprietary machine translation solution equips advisors to deliver high-quality CX with up to +35 NPS improvement and up to 50% optimized performance
As the pandemic disrupts established offshoring locations in Asia Pacific, global brands are assessing and ramping up alternative offshore sourcing locations within Africa. The C-suite recognize that the continent offers a clear route to maximizing busine
People empowerment is a significant factor in modern workplace culture, and this has come into even sharper focus in a post-pandemic workplace. Here, Gobeyond Partners, part of the Webhelp group, look at the steps required to create an empowering culture