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In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
Insider News
News & views from industry partners and suppliers
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Definition, Purpose & Examples
Exploring Robotic Process Automation (RPA)
Gobeyond Partners Signals Ambitious Growth Plans with the Appointment of Raphael Hegeler
CCA PARTNERSGobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Building a team for success
Organisations must do more to support vulnerable customers during economic crises, says HGS
CCA PARTNERSFind out how you can adapt to meet these new challenges
Acquiring new customers is a crucial part of running a business. But equally important (and more lucrative) is retaining existing customers.
HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
CCA PARTNERSNew Customer Journey Tracker improves how TPR and HGS analyse and engage with customers
Customers come to your business for your products or services, but it takes more than a great product to nurture relationships and keep them coming back. And since customer service is a crucial part of retaining customers and fostering loyalty, every inte
Picture this: you're scrolling through a social media app on your phone while half-browsing Netflix for something to watch on your TV and doing your taxes on your computer. Then, someone tries calling you.
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More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.
In the contact centre, time is money - and every second of time is reduced is money saved for the organisation and a smoother experience for the customer.
A counterintuitive investment in technology may be the answer
A 2022 Gartner Peer Insights Customers' Choice for Data and Analytics Service Providers
CCA PARTNERSEXL is the only vendor recognized for all the three consecutive years as a Customers' Choice in Gartner Peer Insights Voice of the Customer: Data and Analytics Services Providers.
Customers demand digital tools that enable them to solve any issue, anytime. Their need for instant gratification requires connected solutions - and organizations tumble down the priority list when they treat digital as an afterthought.
Has cloud (and a pandemic) enabled us to finally punch above our weight?
A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and how to navigate emoti
Improving operations through analytics
CX trends and advice for inflationary periods
Webhelp are delighted to announce our involvement as a partner in the 2022 CCA Leaders' Summit, taking place in Glasgow on the 27th of April.
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
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