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CCA is launching a new standard for the use of AI and Gen AI in customer service and experience.
Insider News
News & views from industry partners and suppliers
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The dismal state of AX
8 Best Practices For Success
Explore the latest in CX solutions, industry best practices, and emerging trends.
Explore the latest in CX solutions, industry best practices, and emerging trends.
As organisations strengthen their defences against AI attacks, fraudsters are turning their focus to tricking consumers. Fraudsters are increasingly adopting AI tools to make scams more convincing leaving organisations in need of new ways to spot customer
Customer experience is king, but can your in-house team handle it all? This article explores why outsourcing customer service is no longer a nicety, but a 'must-have' for success.
Customer experience is a top priority across industries, but how do you keep up? This article explores the key trends impacting CXM in Finance, Telco, Retail, and Utilities.
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The latest session, on 7th November, will be led by CCA's CEO, Anne Marie Forsyth, and co-facilitated with market expert, David Rumble, co-founder of The Knowledge Group.
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CCA is delighted to announce a new partnership with The Knowledge Group to showcase the strength and capabilities of suppliers within the BPO and outsourcing market.
Definition, Purpose & Examples
Exploring Robotic Process Automation (RPA)
Gobeyond Partners Signals Ambitious Growth Plans with the Appointment of Raphael Hegeler
CCA PARTNERSGobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Building a team for success
Organisations must do more to support vulnerable customers during economic crises, says HGS
CCA PARTNERSFind out how you can adapt to meet these new challenges
Acquiring new customers is a crucial part of running a business. But equally important (and more lucrative) is retaining existing customers.
HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
CCA PARTNERSNew Customer Journey Tracker improves how TPR and HGS analyse and engage with customers
Customers come to your business for your products or services, but it takes more than a great product to nurture relationships and keep them coming back. And since customer service is a crucial part of retaining customers and fostering loyalty, every inte
Picture this: you're scrolling through a social media app on your phone while half-browsing Netflix for something to watch on your TV and doing your taxes on your computer. Then, someone tries calling you.
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More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.
In the contact centre, time is money - and every second of time is reduced is money saved for the organisation and a smoother experience for the customer.
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