CX trends and advice for inflationary periods
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
The business process outsourcing (BPO) market continues to grow apace.
The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
During the pandemic, Sonos scaled its connected shopping and white-glove customer service to bring joyful sound experiences to millions of people's homes
A couple's first meal together is special. So when a customer was disappointed that a lasagne didn't live up to the romance of the moment, the customer services team at the Co-op pulled out all the stops
It's the dawn of a new era. Here are the key contact center trends driving change across organizations.
Managing frontline teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.
We recently had the privilege of speaking with Shona Goodlad, Head of Customer Service at Sky Business, about driving service innovation. Sky Business is the B2B division of entertainment outlet Sky TV, focusing on partnerships with hotels, pubs, retail s
Identified as a partner with the necessary skills, flexibility and experience to help Yodel reach their customer experience (CX) goals, our partnership began in 2015 and focused on Yodel's strategic objective to improve their client/customer relationships
Webhelp's proprietary machine translation solution equips advisors to deliver high-quality CX with up to +35 NPS improvement and up to 50% optimized performance
As the pandemic disrupts established offshoring locations in Asia Pacific, global brands are assessing and ramping up alternative offshore sourcing locations within Africa. The C-suite recognize that the continent offers a clear route to maximizing busine
People empowerment is a significant factor in modern workplace culture, and this has come into even sharper focus in a post-pandemic workplace. Here, Gobeyond Partners, part of the Webhelp group, look at the steps required to create an empowering culture
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.