CCA is delighted to announce a new partnership with The Knowledge Group to showcase the strength and capabilities of suppliers within the BPO and outsourcing market.

At CCA, we are renowned for producing new thinking on future customer service strategies in both these markets as well as with in-house clients. By working with The Knowledge Group (tkg), who are experts in customer experience and outsourcing, we aim to deliver a programme that highlights and supports what organisations in the sector have to offer.

As part of our partnership, we will be bringing together leaders across a number of virtual and in-person events to discuss the hot topics impacting the sector and how brands are rising to ongoing sectorial challenges. 

CCA CEO Anne Marie Forsyth commented, “We know service environments are becoming more and more complex. Sourcing the right skills, technology, and support to deliver for customers is an ongoing challenge. Working in a more informed and mature approach to partnerships is critical for many organisations to achieve success. We are delighted to be working with tkg to drive effective change and ultimately improve standards overall.”

Spencer Brooks, Co-Founder, tkg said, “At The Knowledge Group, we bridge the gap between buyers and suppliers, helping maximise the value for all parties. We are delighted to be working with the CCA on a set of events that allow the supplier side of the market to have a “voice at the table”. We will use the insights we gain to inform our buyers and support them in selecting the best service provider for their requirements.”

If you’d like to know more, please get in touch with CCA Head of Research & Partnerships, Pauline Cochrane.