More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
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The latest session, on 7th November, will be led by CCA's CEO, Anne Marie Forsyth, and co-facilitated with market expert, David Rumble, co-founder of The Knowledge Group.
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CCA is delighted to announce a new partnership with The Knowledge Group to showcase the strength and capabilities of suppliers within the BPO and outsourcing market.
On Tuesday, I had the great pleasure of presenting at an event focused on South Africa co-organised by the dti South Africa and Teleperformance. The event probed trends around South Africa as a location for offshored services and more broadly looked ...
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