Sign up for our virtual certified course now!
Sign up for our virtual certified course now!
Sign up for our virtual certified course now!
Hear from Customer Experience Manager, Louise Saycell on what accreditation means to their organisation
Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.
'89% of businesses compete primarily on the basis of customer experience (CX). 73% of consumers say that CX is a deciding factor when making purchase decisions. 42% of customers would not mind paying more when offered a warm and friendly customer experien
Join us for our next best practice forum on 8th Aug as we discuss this hot topic.
8 Best Practices for Success
In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
Save the date! Secure your place now for the latest CCA Leaders' Summit
Maximising profitability through power of the contact centre
Definition, Purpose & Examples
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Share your views in this new piece of research!
Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Sign up for this virtual certificated course on 24 May 2023
I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc
Share your views in this new piece of research
New Customer Journey Tracker improves how TPR and HGS analyse and engage with customers
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