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CCA Report: How AI is redefining customer service
This CCA Research Council report explores how the rapid evolution of AI, automation, and digital technologies has created a transformative shift in customer service operations.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR STRATEGY AI AI CUSTOMER ENGAGEMENT SERVICE CX TECHNOLOGY BEHAVIOUR FUTURE LOYALTY MEASUREMENT TRAINING HYBRID FLEXIBLE LEADERSHIP STRATEGY BRAND
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