Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu

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Itâ?Ts always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.

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Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.

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Andrew Bartlett, CEO of Advice Direct Scotland talks to CCA about the impact of the pandemic on consumers.

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CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025

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What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?

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CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition

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Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.

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Why are measures of stress and anxiety on the rise, when economists and politicians tell us we have never had it so good?

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The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.

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The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.

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How can we stay positive during periods of uncertainty?

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'Trust comes on foot and leaves on horseback'; that famous old Danish proverb has a certain ring to it in the murky world of FIFA this week, as investigations of corruption are spearheaded by the FBI, in scenes more akin to a mobster movie than the ...

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As America marks the 50th anniversary of the assassination of John F Kennedy today, the world will remember a charismatic leader not just unafraid of change but one who fought for it with peerless eloquence and passion. Shot down in his prime, crit...

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Love her or hate her, the death of Margaret Thatcher has sparked heated debate on the nature of leadership and the legacy of the Iron Lady. The arguments are particularly pertinent for the customer contact sector as the reforms Thatcher introduc...

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