CCA Global, the leading independent authority and partner of choice for leaders in customer service and experience, launches its Excellence Awards programme for 2024.
CCA Excellence Awards 2024 - Open for entry
CCA Excellence Awards 2024 – Entry deadline
Shortlist announced
CCA Excellence Awards Gala Dinner
If you are considering entering the awards, becoming an awards judge or sponsoring the awards ceremony please register your interest by completing the form.
If you are planning on entering the awards, please select one or more of the categories you are interested in.
On receipt of your details, we will send you an email containing links to the awards entry portal to start your submission process.
For more information contact the team
BEST CX Transformation - Inhouse tech Solution - NatWest
Best Technology Partnership - FYLD & The SaaSy People
CCA Special Recognition Awared - Jo Mayer, Barclays
Contact Centres Great Places to Work Bronze - Chase
Contact Centres Great Places to Work Gold - Camelot
Contact Centres Great Places to Work Silver - Legal & General
Customer Experience Brand of the Year - Camelot
Director of the Year - Ben Erwin, Barclays
Director of the Year - Chris Stroud, Currys collected by team
Director of the Year - Paul Lambert, Camelot
Diversity & Inclusion Champion of the Year - Bronze Award - Lavinia Goddard, Sky
Diversity & Inclusion Champion of the Year - Gold Award Annya Manhas, Barclays
Diversity & Inclusion Champion of the Year - Silver Award - Laura Vaughan, Scottish Widows
Environmental, Social & Governance Impact Award - Scottish Widows
Excellence in Business Process Outsourcing Collaboration - Currys Webhelp Partnership
Excellence in Remote Working Culture - Department for Education
Excellence in Skills, Learning & Development - Webhelp
Innovation in Customer Service - SGN
Manager of the Year Bronze Award - Jo Bradley, Legal & General Retail Annuities
Manager of the Year Gold Award - George Hutchinson, Legal & General
Manager of the Year Silver Award - Nicky Wilson, Lloyds Banking Group
Most Effective Attraction & Recruitment Programme - Nationwide Building Society
Most Effective Customer Vulnerability Strategy - Standard Life, part of Phoenix Group
Most Effective Workplace Health & Wellbeing Programme - The Very Group
Rising Star Bronze Award - Monica Neghina, Scottish Widows
Rising Star of the Year Gold Award - Jessie Snowden, Sky collected by team
Rising Star of the Year Silver Award - Robert Watson, Currys
Team Leader of the Year Bronze Award - Bradley Scott, Chase UK
Team Leader of the Year Gold Award - Leona Casey, Camelot
Team Leader of the Year Silver Award - Trishala Chettri, Barclays
Team of the Year Back Office Bronze - Fexco - Operational Shared Services Team
Team of the Year Back Office Gold - Camelot Service Improvement Team
Team of the Year Back Office Silver - Webhelp - QA & CX Team
Team of the Year Bronze Award - Barclays - Payments Acquiring & Payments Issuing
Team of the Year Gold Award - SGN
Team of the Year Silver Award - Phoenix Group - Vulnerable Customer Team
CCA Accreditation Award Silver - Capita Experience
CCA Accreditation Award Bronze - Legal & General Retail
CCA Accreditation Award Bronze - Police Scotland
CCA Accreditation Award Bronze - SGN
CCA Accreditation Award Bronze - Skipton Building Society
CCA Accreditation Award Gold - Capita Customer Solutions
CCA Accreditation Award Gold - DVLA
CCA Accreditation Award Gold - Legal & General PRT
CCA Accreditation Award Platinum - Capita BBC
Accomplished Leader Award - Cath Meldon, NatWest collected by Katie Downs
Accomplished Leader Award - Claire Dutton, HP Poly
Accomplished Leader Award - Gill Burgess, Capita Experience
Accomplished Leader Award - Nicola Harvey, City of Edinburgh Council
Accomplished Leader Award - Sam White, Barclays
Emerging Leader award - Dion Lloyd, Uisce Eireann
Emerging Leader Award - Jaimie-Lee Slabbert, Barclays
Emerging Leader Award - Lauren Alexander, Legal & General
Emerging Leader Award - Laurie McGurk, HMRC
Emerging Leader Award - Sally Cowan, FCA
Inspiring Leader Award - Amy Williams, RAC
Inspiring Leader Award - Andrea Whitehead, Capita Experience
Inspiring Leader Award - Carolyn Connor, Barclays
Inspiring Leader Award - Joanne Luckins, Legal & General Assurance Society
Inspiring Leader Award - Maureen McIntosh, SGN
Inspiring Leader Award - Riffat Tufail, Standard Life, part of Phoenix Group
Inspiring Leader Award - Susan Britton, NHS BSA
The cost to enter is £1,000 plus VAT. This fee allows you to submit a total of 3 award entries.
Additional entries will be charged at £350 plus VAT per entry.
CCA Platinum Members receive one free entry, thereafter the fee is £1,000 plus VAT for a total of 3 additional award entries. Additional entries will then be charged at £350 plus VAT per entry.
For this you will receive:
* A detailed feedback report for each entry submitted with comments from judges and suggestions for improvement/elaboration.
* Shortlisted entries will receive an additional, detailed feedback report following their presentation to judges with suggestions for improvement.
* * If short-listed, you will be invited to take part in a discussion with CCA Judges to discuss your submission.
* An entry certificate and short-listed certificate (if applicable) and materials to promote involvement in the programme will be available.
* For winners, a CCA Excellence Award trophy, press opportunities and additional profile to celebrate winning.
Once all applications have been received an invoice will be issued. Payments can be made via credit card, cheque, or BACS transfer. You can contact our Finance Team for more information. All entries must be paid for, even if you are not successful in reaching the shortlist.
Midnight on 3rd December 2023
Yes, as long as all amendments are made prior to the published entry deadline. To amend your entry, simply upload your amended document onto the online submission website and send an email to the Awards Manager to advise of this amendment, indicating what entry should be discounted from judging i.e. category and date submitted.
The judging panel is made up of an independent group of professionals from all sectors. All judges must have at least three years' experience in customer service and demonstrate a sound knowledge of operational processes with multichannel experience. Details of the Judging Panel for 2023 can be found here.
Each individual submission is scored independently by three members of our judging panel. These scores are combined to provide a total score. The shortlist will include companies/individuals that reach the minimum benchmarking score for the category entered. Feedback on written submissions is provided to entrants at the time of being notified whether or not they have been successful in reaching the shortlist.
Shortlisted entrants will then be invited to take part in a discussion with CCA Judges which provides a final score. This final score is added to the scores allocated at the written submission stage.
No. To make the process as fair as possible we require all submissions to be entered by the agreed submission date.
The online entry system will calculate your overall word count, automatically applying a discretionary 10% allowance. If you exceed this total word count allowance a message will appear on screen highlighting this to you. You should adjust your entry accordingly or risk your score being penalised by judges.
Prepare your entry in a word doc first of all. Award entries should then be submitted using the online entry form.
Entrants are able to upload images, tables, and graphs to support their entries. These should be a maximum of 10mb per file and is limited to a maximum of 5 files per submission. This should not be used for customer/colleague testimonials or additional supporting documents, which will be included in the overall submission word count.
Where possible, include all text in the online entry form. Video/media files cannot be submitted. Acceptable appendices include photos, links to videos, data tables, graphs. Unacceptable appendices include quotes/accolades, additional text.
The shortlist will be announced on the week commencing 18th December 2023
All shortlisted entrants will be required to participate in a verification call with a member of the Excellence Awards Committee. This provides Committee Members with the opportunity to question entrants further on their submission and offers entrants the opportunity to provide additional information in sections that may have scored lower as identified by judges in the written submission stage.
CCA or your appointed Judging Panel Member will be in touch to arrange a suitable time and date for this call.
It is preferable that a maximum of 2 participants per shortlisted entry contributes to the presentation. Where two organisations have submitted a joint application, there may be a representative from each organisation. For individual categories, nominees may have their nominator/line manager present to support them during presentation. However, this must be carried out by the nominee and the Judging Panel Member will decide if input from the nominator will be contributed to the final score.
No further input is required from entrants after this stage. Committee Members will allocate a final score, based on the presentation, which will be added to the 3 scores already allocated by judging panel members at the written submission stage. Winners will be those with the highest score in each category. Winners will then be announced at the Awards Ceremony.
Winners will be announced at the CCA Excellence Awards Gala Dinner in Glasgow on the 25th April 2024
Shortlisted entrants who are unable to attend the Awards Ceremony can nominate a representative to accept the award on their behalf. Alternatively, the winner will be announced, and the Award will be forwarded separately following the event.
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