If you would like to be considered for the CCA Excellence Awards Judging Panel please get in touch.
Please note, applications from consultants and suppliers are not permitted.
Emerging Leader Bronze Award | Lauren Bennett, Barclays
Emerging Leader Silver Award | Leanne Calder Legal & General
Emerging Leader Gold Award | Jenny Breckenridge, SGN
Emerging Leader Special Recognition Award | Linda Spence & Kerry Potter SGN
Inspiring Leader Bronze Award | Alex Ali, Barclays
Inspiring Leader Silver Award | Lisa Hastie, City of Edinburgh Council
Inspiring Leader Gold Award | Laura Fryer, Sky
Accomplished Leader Bronze Award | Jennifer Lazzeri, Legal & General
Accomplished Leader Silver Award | Joanne Murphy, Chartered Banker Institute
Accomplished Leader Gold Award | Kilver Sidhu, Barclays
Director of the Year | Rohit Sharma, Barclays
CX Brand of the Year | Coventry Building Society
Contact Centres Great Places to Work Bronze Award | Chase UK, People and Culture Team
Contact Centres Great Places to Work Silver Award | NHS Business Services Authority, Customer Operations Team
Contact Centres Great Places to Work Gold Award | Coventry Building Society
Innovation in Customer Service | HomeServe
Environmental, Social & Governance Impact Award - The Co | operative Bank
Excellence in Business Process Outsourcing Collaboration | Home Protect and Concentrix
Excellence in Skills, Learning & Development | Concentrix
Excellence in Remote Working Culture | Nationwide Building Society
Best Technology Partnership | DVLA and Content Guru
Best CX Transformation Inhouse Technology Solution | Sky
Most Effective Attraction & Recruitment Programme | NHS Business Services Authority
Most Effective Vulnerability Strategy Bronze | Barclays
Most Effective Vulnerability Strategy Silver | Scottish Widows
Most Effective Vulnerability Strategy Gold | SGN
Most Effective Workplace Health & Wellbeing Programme | Barclays
Rising Star Bronze | Aisling Devlin, NatWest
Rising Star Silver | Nick Duffy, The Very Group
Rising Star Gold - William Parfitt, The Co | operative Bank
Team Leader of the Year Bronze | Laura Gladwin, Coventry Building Society
Team Leader of the Year Silver | John Huyton, Sky
Team Leader of the Year Gold - Helen Clensy, The Co | operative Bank
Manager of the Year Bronze | Christopher Anstee, Legal & General
Manager of the Year Bronze | Tom Ison, Coventry Building Society
Manager of the Year Silver | Stephen Carr, Barclays
Manager of the Year Gold | Michael Cox, Currys
Diversity & Inclusion Champion of the Year | Ekta Narula, Barclays
Team of the Year Back Office Bronze | Legal & General
Team of the Year Back Office Silver | Serco
Team of the Year Back Office Gold | Barclays
Team of the Year Bronze | Vodafone
Team of the Year Silver | Legal & General Retail Annuities
Team of the Year Gold - The Co | operative Bank
Global Standard Achievement Award Bronze | NHS Business Services Authority
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