CCA Excellence Awards

The winners of CCA Awards 2024 are...

Recognising and celebrating talent, initiative, innovation and best practice

There have been so many changes in our working world in such a short period of time. Businesses and employees have adapted in ways we couldn't have imagined and what is clear is that recognition of individual and team effort and performance has never been more important.
Showcase the exceptional work and talent in your organisation, and highlight the individuals who have gone above and beyond to deliver for the organisation and the customer.
Celebrate at the renowned CCA Excellence Awards Gala dinner in Glasgow (25th April 2024) - one of the highlights of the year, the event is a must attend for those committed to continual improvement of their customer service operations.

2024 Awards Winners Gallery

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Frequently Asked Questions

The cost to enter is £1,000 plus VAT. This fee allows you to submit a total of 3 award entries.

Additional entries will be charged at £350 plus VAT per entry.

CCA Platinum Members receive one free entry, thereafter the fee is £1,000 plus VAT for a total of 3 additional award entries. Additional entries will then be charged at £350 plus VAT per entry.

For this you will receive:

* A detailed feedback report for each entry submitted with comments from judges and suggestions for improvement/elaboration.
* Shortlisted entries will receive an additional, detailed feedback report following their presentation to judges with suggestions for improvement.
* * If short-listed, you will be invited to take part in a discussion with CCA Judges to discuss your submission.
* An entry certificate and short-listed certificate (if applicable) and materials to promote involvement in the programme will be available.
* For winners, a CCA Excellence Award trophy, press opportunities and additional profile to celebrate winning.

Once all applications have been received an invoice will be issued. Payments can be made via credit card, cheque, or BACS transfer. You can contact our Finance Team for more information. All entries must be paid for, even if you are not successful in reaching the shortlist.

Yes, as long as all amendments are made prior to the published entry deadline. To amend your entry, simply upload your amended document onto the online submission website and send an email to the Awards Manager to advise of this amendment, indicating what entry should be discounted from judging i.e. category and date submitted.

The judging panel is made up of an independent group of professionals from all sectors. All judges must have at least three years' experience in customer service and demonstrate a sound knowledge of operational processes with multichannel experience. Details of the Judging Panel for 2023 can be found here.

Each individual submission is scored independently by three members of our judging panel. These scores are combined to provide a total score. The shortlist will include companies/individuals that reach the minimum benchmarking score for the category entered. Feedback on written submissions is provided to entrants at the time of being notified whether or not they have been successful in reaching the shortlist.

Shortlisted entrants will then be invited to take part in a discussion with CCA Judges which provides a final score. This final score is added to the scores allocated at the written submission stage.

No. To make the process as fair as possible we require all submissions to be entered by the agreed submission date.

The online entry system will calculate your overall word count, automatically applying a discretionary 10% allowance. If you exceed this total word count allowance a message will appear on screen highlighting this to you. You should adjust your entry accordingly or risk your score being penalised by judges.

Prepare your entry in a word doc first of all. Award entries should then be submitted using the online entry form.

Entrants are able to upload images, tables, and graphs to support their entries. These should be a maximum of 10mb per file and is limited to a maximum of 5 files per submission. This should not be used for customer/colleague testimonials or additional supporting documents, which will be included in the overall submission word count.

Where possible, include all text in the online entry form. Video/media files cannot be submitted. Acceptable appendices include photos, links to videos, data tables, graphs. Unacceptable appendices include quotes/accolades, additional text.

The shortlist will be announced on the week commencing 22nd January 2024

All shortlisted entrants will be required to participate in a verification call with a member of the Excellence Awards Committee. This provides Committee Members with the opportunity to question entrants further on their submission and offers entrants the opportunity to provide additional information in sections that may have scored lower as identified by judges in the written submission stage.

CCA or your appointed Judging Panel Member will be in touch to arrange a suitable time and date for this call.

It is preferable that a maximum of 2 participants per shortlisted entry contributes to the presentation. Where two organisations have submitted a joint application, there may be a representative from each organisation. For individual categories, nominees may have their nominator/line manager present to support them during presentation. However, this must be carried out by the nominee and the Judging Panel Member will decide if input from the nominator will be contributed to the final score.

No further input is required from entrants after this stage. Committee Members will allocate a final score, based on the presentation, which will be added to the 3 scores already allocated by judging panel members at the written submission stage. Winners will be those with the highest score in each category. Winners will then be announced at the Awards Ceremony.

Winners will be announced at the CCA Excellence Awards Gala Dinner in Glasgow on the 25th April 2024

Shortlisted entrants who are unable to attend the Awards Ceremony can nominate a representative to accept the award on their behalf. Alternatively, the winner will be announced, and the Award will be forwarded separately following the event.

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For more information on CCA Excellence Awards, or if you have any other questions, please don't hesitate to get in touch


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