Best BPO Partnership - Highly Commended
Department for Education

Best BPO Partnership
RAC & Renault Group UK

Best Technology Partnership - Bronze
Liberata & IPI

Best Technology Partnership - Gold
Concentrix & Pearson

Best Technology Partnership - Silver
Vodafone UK & Thrive Learning

Best Use of Automation
Content Guru & Together

Bronze Achievement Award
Allwyn

Bronze Achievement Award
Dept for Education

Bronze Achievement Award
Energy Savings Trust

Bronze Achievement Award
MUFG Corporate Markets

Customer Engagement Team of the Year
Scottish Widows

Customer Resolution Team of the Year
Coventry Building Society

Customer Resolution Team of the Year - Highly Commended
Barclays

Customer Service Team of the Year - Bronze
Scottish Widows

Customer Service Team of the Year - Silver
The Co-operative Bank

Customer Service Team of the Year- Gold
Legal & General (Inhouse Customer Service Team)

CX Brand of the Year
RAC & Renault Group UK

Director of the Year
Samantha Richards, Coventry Building Society

Director of the Year Finalist
Michael Watts, Barclays

Director of the Year Finalist
Sathish Peethambaran, Barclays

Employee Support Team of the Year - Bronze
Barclays

Employee Support Team of the Year - Gold
NHSBSA

Employee Support Team of the Year - Silver
Currys

Excellence in Continuous Improvement
Coventry Building Society

Excellence in Continuous Improvement - Highly Commended
Places for People

Excellence in Digital Transformation
Concentrix & Home Protect

Excellence in Diversity, Equity & Inclusion
Barclays

Excellence in Hybrid Workforce Management
Legal & General

Excellence in Inclusivity & Accessibility
SGN

Fraud Prevention Team of the Year
Barclays

Gold Achievement Award
Equiniti

Great Places to Work
SGN

Innovation in Customer Service
SGN

Learning & Development Team of the Year - Highly Commended
DVLA

Learning & Development Team of the Year
Legal & General

Manager of the Year Bronze
Rebecca Horner, Barclays

Manager of the Year Gold
Andy Scott, Natwest

Manager of the Year Silver
Dan Crennell, Coventry Building Society

Member of the Year
Capita Experience

Member of the Year
Scott Gunderson, Scottish Widows

Member of the Year
Sharon Forder, CHP

Mentor of the Year
Prince Singh, Barclays

Most Effective Customer Vulnerability Strategy - Bronze Award
Liberata

Most Effective Customer Vulnerability Strategy - Gold
SGN

Most Effective Customer Vulnerability Strategy - Silver Award
Standard Life, Part of Phoenix Group

Most Effective Workplace Health & Wellbeing Strategy
Barclays

Multi Channel Support Team of the Year Gold
Vodafone UK

Multi-Channel Support Team of the Year Bronze
Barclays Service Management Support Team

Multi-Channel Support Team of the Year Silver - The Co
operative-Bank

Rising Star - Bronze Caitlin Russell
The Co-operative Bank

Rising Star
Silver Adam Sumner, Places for People

Rising Star Gold
Robyn Ayensu, Coventry Building Society

Silver Achievement Award
Caledonian MacBrayne 2

Silver Achievement Award
Caledonian MacBrayne

Silver Achievement Award
Liberata Customer Services

Team Leader of the Year
Bronze Chris Martin, Barclays

Team Leader of the Year Gold
Charlotte Straker, Places for People

Team Leader of the Year Silver
Laura Cox, Scottish Widows

Trainer of the Year
Ava Pascoe, Legal & General