Excellence Awards
BEST CX Transformation - Inhouse tech Solution - NatWest
Excellence Awards
Best Technology Partnership - FYLD & The SaaSy People
Excellence Awards
CCA Special Recognition Awared - Jo Mayer, Barclays
Excellence Awards
Contact Centres Great Places to Work Bronze - Chase
Excellence Awards
Contact Centres Great Places to Work Gold - Camelot
Excellence Awards
Contact Centres Great Places to Work Silver - Legal & General
Excellence Awards
Customer Experience Brand of the Year - Camelot
Excellence Awards
Director of the Year - Ben Erwin, Barclays
Excellence Awards
Director of the Year - Chris Stroud, Currys collected by team
Excellence Awards
Director of the Year - Paul Lambert, Camelot
Excellence Awards
Diversity & Inclusion Champion of the Year - Bronze Award - Lavinia Goddard, Sky
Excellence Awards
Diversity & Inclusion Champion of the Year - Gold Award Annya Manhas, Barclays
Excellence Awards
Diversity & Inclusion Champion of the Year - Silver Award - Laura Vaughan, Scottish Widows
Excellence Awards
Environmental, Social & Governance Impact Award - Scottish Widows
Excellence Awards
Excellence in Business Process Outsourcing Collaboration - Currys Webhelp Partnership
Excellence Awards
Excellence in Remote Working Culture - Department for Education
Excellence Awards
Excellence in Skills, Learning & Development - Webhelp
Excellence Awards
Innovation in Customer Service - SGN
Excellence Awards
Manager of the Year Bronze Award - Jo Bradley, Legal & General Retail Annuities
Excellence Awards
Manager of the Year Gold Award - George Hutchinson, Legal & General
Excellence Awards
Manager of the Year Silver Award - Nicky Wilson, Lloyds Banking Group
Excellence Awards
Most Effective Attraction & Recruitment Programme - Nationwide Building Society
Excellence Awards
Most Effective Customer Vulnerability Strategy - Standard Life, part of Phoenix Group
Excellence Awards
Most Effective Workplace Health & Wellbeing Programme - The Very Group
Excellence Awards
Rising Star Bronze Award - Monica Neghina, Scottish Widows
Excellence Awards
Rising Star of the Year Gold Award - Jessie Snowden, Sky collected by team
Excellence Awards
Rising Star of the Year Silver Award - Robert Watson, Currys
Excellence Awards
Team Leader of the Year Bronze Award - Bradley Scott, Chase UK
Excellence Awards
Team Leader of the Year Gold Award - Leona Casey, Camelot
Excellence Awards
Team Leader of the Year Silver Award - Trishala Chettri, Barclays
Excellence Awards
Team of the Year Back Office Bronze - Fexco - Operational Shared Services Team
Excellence Awards
Team of the Year Back Office Gold - Camelot Service Improvement Team
Excellence Awards
Team of the Year Back Office Silver - Webhelp - QA & CX Team
Excellence Awards
Team of the Year Bronze Award - Barclays - Payments Acquiring & Payments Issuing
Excellence Awards
Team of the Year Gold Award - SGN
Excellence Awards
Team of the Year Silver Award - Phoenix Group - Vulnerable Customer Team
Global Accreditation Recognition Awards
CCA Accreditation Award Silver - Capita Experience
Global Accreditation Recognition Awards
CCA Accreditation Award Bronze - Legal & General Retail
Global Accreditation Recognition Awards
CCA Accreditation Award Bronze - Police Scotland
Global Accreditation Recognition Awards
CCA Accreditation Award Bronze - SGN
Global Accreditation Recognition Awards
CCA Accreditation Award Bronze - Skipton Building Society
Global Accreditation Recognition Awards
CCA Accreditation Award Gold - Capita Customer Solutions
Global Accreditation Recognition Awards
CCA Accreditation Award Gold - DVLA
Global Accreditation Recognition Awards
CCA Accreditation Award Gold - Legal & General PRT
Global Accreditation Recognition Awards
CCA Accreditation Award Platinum - Capita BBC
Woman in Leadership Awards
Accomplished Leader Award - Cath Meldon, NatWest collected by Katie Downs
Woman in Leadership Awards
Accomplished Leader Award - Claire Dutton, HP Poly
Woman in Leadership Awards
Accomplished Leader Award - Gill Burgess, Capita Experience
Woman in Leadership Awards
Accomplished Leader Award - Nicola Harvey, City of Edinburgh Council
Woman in Leadership Awards
Accomplished Leader Award - Sam White, Barclays
Woman in Leadership Awards
Emerging Leader award - Dion Lloyd, Uisce Eireann
Woman in Leadership Awards
Emerging Leader Award - Jaimie-Lee Slabbert, Barclays
Woman in Leadership Awards
Emerging Leader Award - Lauren Alexander, Legal & General
Woman in Leadership Awards
Emerging Leader Award - Laurie McGurk, HMRC
Woman in Leadership Awards
Emerging Leader Award - Sally Cowan, FCA
Woman in Leadership Awards
Inspiring Leader Award - Amy Williams, RAC
Woman in Leadership Awards
Inspiring Leader Award - Andrea Whitehead, Capita Experience
Woman in Leadership Awards
Inspiring Leader Award - Carolyn Connor, Barclays
Woman in Leadership Awards
Inspiring Leader Award - Joanne Luckins, Legal & General Assurance Society
Woman in Leadership Awards
Inspiring Leader Award - Maureen McIntosh, SGN
Woman in Leadership Awards
Inspiring Leader Award - Riffat Tufail, Standard Life, part of Phoenix Group
Woman in Leadership Awards
Inspiring Leader Award - Susan Britton, NHS BSA