The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.
CCA Awards Programmes - Celebrating Excellence and Leadership
CCA is delighted to announce two incredible opportunities for recognition in 2024/25.
CCA Excellence Awards recognising and celebrating outstanding achievements and innovation in customer service and customer experience.
CCA Women in Leadership Awards recognising and celebrating the achievements and impact of women who have demonstrated exceptional leadership, innovation, and dedication in their fields.
Excellence Awards Judging Panel
The CCA Excellence Awards Judging Panel comprises a group of industry leaders, experts and practitioners who each have a deep understanding of customer service and experience.
Each Judge brings a wealth of knowledge and practical insight, ensuring that the process is both rigorous and fair. The collective expertise of the Judging Panel and commitment to excellence ensures the Awards recognise outstanding achievements and innovative practices.
If you would like to be considered for the CCA Excellence Awards Judging Panel please get in touch.
Please note, applications from consultants and suppliers are not permitted.
2024 Awards Winners Gallery
Excellence Awards
Emerging Leader Bronze Award | Lauren Bennett, Barclays
Excellence Awards
Emerging Leader Silver Award | Leanne Calder Legal & General
Excellence Awards
Emerging Leader Gold Award | Jenny Breckenridge, SGN
Excellence Awards
Emerging Leader Special Recognition Award | Linda Spence & Kerry Potter SGN
Excellence Awards
Inspiring Leader Bronze Award | Alex Ali, Barclays
Excellence Awards
Inspiring Leader Silver Award | Lisa Hastie, City of Edinburgh Council
Excellence Awards
Inspiring Leader Gold Award | Laura Fryer, Sky
Excellence Awards
Accomplished Leader Bronze Award | Jennifer Lazzeri, Legal & General
Excellence Awards
Accomplished Leader Silver Award | Joanne Murphy, Chartered Banker Institute
Excellence Awards
Accomplished Leader Gold Award | Kilver Sidhu, Barclays
Excellence Awards
Director of the Year | Rohit Sharma, Barclays
Excellence Awards
CX Brand of the Year | Coventry Building Society
Excellence Awards
Contact Centres Great Places to Work Bronze Award | Chase UK, People and Culture Team
Excellence Awards
Contact Centres Great Places to Work Silver Award | NHS Business Services Authority, Customer Operations Team
Excellence Awards
Contact Centres Great Places to Work Gold Award | Coventry Building Society
Excellence Awards
Innovation in Customer Service | HomeServe
Excellence Awards
Environmental, Social & Governance Impact Award - The Co | operative Bank
Excellence Awards
Excellence in Business Process Outsourcing Collaboration | Home Protect and Concentrix
Excellence Awards
Excellence in Skills, Learning & Development | Concentrix
Excellence Awards
Excellence in Remote Working Culture | Nationwide Building Society
Excellence Awards
Best Technology Partnership | DVLA and Content Guru
Excellence Awards
Best CX Transformation Inhouse Technology Solution | Sky
Excellence Awards
Most Effective Attraction & Recruitment Programme | NHS Business Services Authority
Excellence Awards
Most Effective Vulnerability Strategy Bronze | Barclays
Excellence Awards
Most Effective Vulnerability Strategy Silver | Scottish Widows
Excellence Awards
Most Effective Vulnerability Strategy Gold | SGN
Excellence Awards
Most Effective Workplace Health & Wellbeing Programme | Barclays
Excellence Awards
Rising Star Bronze | Aisling Devlin, NatWest
Excellence Awards
Rising Star Silver | Nick Duffy, The Very Group
Excellence Awards
Rising Star Gold - William Parfitt, The Co | operative Bank
Excellence Awards
Team Leader of the Year Bronze | Laura Gladwin, Coventry Building Society
Excellence Awards
Team Leader of the Year Silver | John Huyton, Sky
Excellence Awards
Team Leader of the Year Gold - Helen Clensy, The Co | operative Bank
Excellence Awards
Manager of the Year Bronze | Christopher Anstee, Legal & General
Excellence Awards
Manager of the Year Bronze | Tom Ison, Coventry Building Society
Excellence Awards
Manager of the Year Silver | Stephen Carr, Barclays
Excellence Awards
Manager of the Year Gold | Michael Cox, Currys
Excellence Awards
Diversity & Inclusion Champion of the Year | Ekta Narula, Barclays
Excellence Awards
Team of the Year Back Office Bronze | Legal & General
Excellence Awards
Team of the Year Back Office Silver | Serco
Excellence Awards
Team of the Year Back Office Gold | Barclays
Excellence Awards
Team of the Year Bronze | Vodafone
Excellence Awards
Team of the Year Silver | Legal & General Retail Annuities
Excellence Awards
Team of the Year Gold - The Co | operative Bank
Excellence Awards
Global Standard Achievement Award Bronze | NHS Business Services Authority
Excellence Awards
Emerging Leader Bronze Award | Lauren Bennett, Barclays
Excellence Awards
Emerging Leader Silver Award | Leanne Calder Legal & General
Excellence Awards
Emerging Leader Gold Award | Jenny Breckenridge, SGN
Excellence Awards
Emerging Leader Special Recognition Award | Linda Spence & Kerry Potter SGN
Excellence Awards
Inspiring Leader Bronze Award | Alex Ali, Barclays
Excellence Awards
Inspiring Leader Silver Award | Lisa Hastie, City of Edinburgh Council
Excellence Awards
Inspiring Leader Gold Award | Laura Fryer, Sky
Excellence Awards
Accomplished Leader Bronze Award | Jennifer Lazzeri, Legal & General
Excellence Awards
Accomplished Leader Silver Award | Joanne Murphy, Chartered Banker Institute
Excellence Awards
Accomplished Leader Gold Award | Kilver Sidhu, Barclays
Excellence Awards
Director of the Year | Rohit Sharma, Barclays
Excellence Awards
CX Brand of the Year | Coventry Building Society
Excellence Awards
Contact Centres Great Places to Work Bronze Award | Chase UK, People and Culture Team
Excellence Awards
Contact Centres Great Places to Work Silver Award | NHS Business Services Authority, Customer Operations Team
Excellence Awards
Contact Centres Great Places to Work Gold Award | Coventry Building Society
Excellence Awards
Innovation in Customer Service | HomeServe
Excellence Awards
Environmental, Social & Governance Impact Award - The Co | operative Bank
Excellence Awards
Excellence in Business Process Outsourcing Collaboration | Home Protect and Concentrix
Excellence Awards
Excellence in Skills, Learning & Development | Concentrix
Excellence Awards
Excellence in Remote Working Culture | Nationwide Building Society
Excellence Awards
Best Technology Partnership | DVLA and Content Guru
Excellence Awards
Best CX Transformation Inhouse Technology Solution | Sky
Excellence Awards
Most Effective Attraction & Recruitment Programme | NHS Business Services Authority
Excellence Awards
Most Effective Vulnerability Strategy Bronze | Barclays
Excellence Awards
Most Effective Vulnerability Strategy Silver | Scottish Widows
Excellence Awards
Most Effective Vulnerability Strategy Gold | SGN
Excellence Awards
Most Effective Workplace Health & Wellbeing Programme | Barclays
Excellence Awards
Rising Star Bronze | Aisling Devlin, NatWest
Excellence Awards
Rising Star Silver | Nick Duffy, The Very Group
Excellence Awards
Rising Star Gold - William Parfitt, The Co | operative Bank
Excellence Awards
Team Leader of the Year Bronze | Laura Gladwin, Coventry Building Society
Excellence Awards
Team Leader of the Year Silver | John Huyton, Sky
Excellence Awards
Team Leader of the Year Gold - Helen Clensy, The Co | operative Bank
Excellence Awards
Manager of the Year Bronze | Christopher Anstee, Legal & General
Excellence Awards
Manager of the Year Bronze | Tom Ison, Coventry Building Society
Excellence Awards
Manager of the Year Silver | Stephen Carr, Barclays
Excellence Awards
Manager of the Year Gold | Michael Cox, Currys
Excellence Awards
Diversity & Inclusion Champion of the Year | Ekta Narula, Barclays
Excellence Awards
Team of the Year Back Office Bronze | Legal & General
Excellence Awards
Team of the Year Back Office Silver | Serco
Excellence Awards
Team of the Year Back Office Gold | Barclays
Excellence Awards
Team of the Year Bronze | Vodafone
Excellence Awards
Team of the Year Silver | Legal & General Retail Annuities
Excellence Awards
Team of the Year Gold - The Co | operative Bank
Excellence Awards
Global Standard Achievement Award Bronze | NHS Business Services Authority
Latest Awards News
Latest News From CCA
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The CCA Global Women in Leadership Awards Lunch, held on 28th November at the iconic Midland Hotel in Manchester, was an unforgettable celebration of excellence, innovation, and the transformative power of leadership.
CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
The CCA Excellence Awards celebrate outstanding achievements in customer service across various categories, recognising organisations and individuals who demonstrate excellence and Innovation. This prestigious programme highlights best practices and s