Recognising those who
raise the bar

Across customer operations, individuals, teams and organisations are raising expectations, advancing practice and delivering exceptional outcomes for customers and colleagues.

CCA Global recognition shines a light on the people, teams and organisations demonstrating outstanding performance, leadership and contribution across customer operations.

Established

A longstanding platform for customer excellence

Expert-led

Judged by experienced industry leaders and experts

Cross-sector

Recognising achievement across organisations and roles

People & Performance

Celebrating achievement and impact

Recognition across customer excellence

CCA Excellence Awards

Celebrating the organisations, teams and individuals raising the bar

CCA Global Excellence Awards recognise the organisations, teams and individuals demonstrating outstanding performance, innovation and measurable impact across customer service, experience and operations.

Explore CCA Excellence Awards

Women in Leadership Awards

Recognising exceptional leadership and impact

CCA Global Women in Leadership Awards celebrate leaders making an outstanding contribution to their organisations, their people and the future of customer excellence.

Explore Women in Leadership Awards

CCA Hall of Fame

Recognising a lasting contribution to customer excellence

The CCA Hall of Fame celebrates individuals whose leadership, influence and contribution have made a significant and sustained impact on customer excellence.

Meet the Hall of Fame

CCA Annual Convention, Gala Dinner & Excellence Awards 2026 - Photo Reel

Here's a selection of photos from throughout the day and evening, capturing some wonderful moments and memories.

More images from the day

More images from the evening

Showcase excellence. Inspire others.

Whether you're celebrating an exceptional team, recognising an outstanding leader or showcasing organisational achievement, CCA Global recognition brings those achievements to a wider audience — sharing what excellence looks like and inspiring others to raise expectations.

Enter CCA Awards

Find out more

Get in touch if you want to find out more information about any of our awards programmes

Latest recognition news & resources

Find out what's happening with CCA Global Recognition;

CCA Excellence Awards 2027: Top Tips for Entering

14 October 2026

How do you turn your organisation's achievements into a clear, compelling Awards entry?

The Friday Question: Are we giving enough attention to what's already great?

08 October 2026 Industry news

We spend a lot of time talking about transformation, performance and what needs to improve. Do we spend enough time recognising what is already excellent and the people behind it?

CCA Global announces the shortlist for the CCA Women in Leadership Awards 2026

04 September 2026 Industry news

The CCA Women in Leadership awards programme encourages applications from women in in-house operators, outsourcing and BPO providers, as well as the technology, training, and supplier communities. By recognising leadership at all levels, the CCA Women in

Recognising those whoraise the bar