This award recognises an inspiring leader who:

• - has faced a professional challenge, career move, or career change in the past 3 years that has high potential for the future
• - demonstrates leadership qualities such as strategic thinking, embracing innovation, inclusion, entrepreneurship and an appetite for driving change
• - is a rising star who, regardless of age, is considered a go-getter with great potential for future success in the industry

This Award celebrates an inspiring leader who:

• - has played a critical leadership role in the implementation of a project, partnership or collaborative initiative over the past 5+ years
• - has achieved meaningful results and positive change in the customer service industry through that project or initiative
• - has demonstrated valuable leadership skills such as collaboration, communication, team building, transformation, innovation, change management, commitment and passion for innovation that has made an impact

This Award celebrates an inspiring leader who:

• - has held a senior position of leadership (C-level executive, GM, Board Director, Chair) for more than 3 years
• - has extensive experience in the customer service industry (10+ years) and has shown leadership and vision resulting in meaningful business impact
• - demonstrates outstanding leadership qualities, such as integrity and initiative, mentoring and giving back, dedication and determination, resilience and risk taking, and passion for innovation that has impact.