CCA

Women in Leadership Awards 2024

We invite you to join us as we celebrate and raise the visibility of the many inspiring women working in customer service and customer experience.

The CCA Women in Leadership Awards celebrate the achievements and impact of women who have demonstrated exceptional leadership, innovation, and dedication in their fields.

These awards recognise the contributions of women who inspire others, break barriers, and drive success within their organisations and industries. Key areas of recognition include:
Leadership excellence

Recognising women who have shown outstanding leadership, guiding their teams and organisations to success through vision, inspiration, and strategic direction.

Innovation and impact

Celebrating women who have introduced innovative ideas, processes, or products that have significantly impacted their organisations or industries.

Mentorship and development

Celebrating women who have made significant contributions to the professional growth and development of others, serving as mentors and role models.

Diversity and inclusion advocacy

Recognising women who actively promote and advocate for diversity, inclusion, and equity within their organisations and communities.

Overcoming challenges

Celebrating women who have faced and overcome significant challenges, demonstrating resilience, determination, and strength.

Community and social impact

Celebrating women who have made notable contributions to their communities through volunteer work, social initiatives, or advocacy.

These awards not only recognise exceptional performance but also inspire best practices, foster innovation, and set benchmarks for excellence in the customer service industry.
Submission Deadline: 13 Sep 2024 - Winners will be announced at a celebratory lunch on 28 Nov 2024 at The Midland Hotel, Manchester.
There are 7 award categories

Find out more below

The Accomplished Leader Award celebrates individuals who demonstrate exceptional leadership and commitment to delivering excellent customer service. This award recognises those who have played a critical role in implementing impactful projects, partnerships, or collaborative initiatives over the past 5+ years. We look forward to learning more about your/their journey and achievements.

The Champion of Diversity and Inclusion Award celebrates women who have significantly contributed to fostering a diverse and inclusive environment within their organisation or industry. This award recognises those who have championed initiatives that promote equity, diversity, and inclusion (EDI), ensuring that all individuals have equal opportunities and are valued for their unique perspectives.

The Emerging Leader Award recognises rising stars who have shown exceptional leadership potential and a commitment to delivering outstanding customer service. This award celebrates individuals who are shaping the future of our industry through innovative thinking, strategic vision, and a dedication to fostering positive change.

We are excited to celebrate those who, despite being early in their careers, have already made significant contributions and demonstrated the qualities of tomorrow's leaders.

The Inspiring Leader Award celebrates individuals who have demonstrated exceptional leadership by driving meaningful results and positive change in the customer service industry. This award recognises those who, over the past five years or more, have played a pivotal role in the successful implementation of impactful projects, partnerships, or collaborative initiatives. Nominees exhibit outstanding leadership qualities such as collaboration, communication, team building, innovation, and a commitment to transformation.

The Leadership in Technology Award celebrates women who have demonstrated exceptional leadership and commitment in supporting the end-user with the implementation and delivery of technology solutions. This award recognises those who excel in ensuring technology solutions are effectively deployed, adopted, and utilised, thereby enhancing user/customer experience and satisfaction.

The Mentor of the Year Award celebrates women who have demonstrated exceptional dedication and skill in mentoring others. This award recognises those who have significantly contributed to the professional and personal development of their mentees, fostering growth, confidence, and success. We look forward to learning more about your/their mentorship journey and achievements.

The Trailblazer in innovation Award celebrates women who have significantly contributed to innovative practices within their industry. This award recognises those who have driven forward new ideas, technologies, or methodologies that have had a substantial impact.

INFORMATION SHEET (PDF)

Webinar - CCA Women In Leadership Awards 2024

Register Your Interest

CCA Women In Leadership Awards 2024 - Now open for entry

Register your interest

If you are considering entering the awards, please register your interest by completing the form.

Please select one or more of the categories you are interested in.

On receipt of your details, we will send you an email containing links to the awards entry portal to start your submission process.

For more information contact the team

Your Details
Which award(s) are you interested in entering? (select all that apply)
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Frequently Asked Questions

* CCA Members - Each entry costs £500 plus VAT and includes an invitation to the CCA Women in Leadership Awards lunch
* Additional guest passes can be purchased at a cost of £149 plus VAT per person.
* Non-members - The entry fee is £1,000 plus VAT per entry. Each entry includes an invitation to the CCA Women in Leadership Awards lunch.
* Additional guest passes can be purchased at a cost of £249 plus VAT per person.

To book contact the team

Once all applications have been received an invoice will be issued. Payments can be made via credit card, cheque, or BACS transfer. You can contact our Finance Team for more information. All entries must be paid for, even if you are not successful in reaching the shortlist.

13 September 2024

Yes, as long as all amendments are made prior to the published entry deadline. To amend your entry, simply upload your amended document onto the online submission website and send an email to the Awards Manager to advise of this amendment, indicating what entry should be discounted from judging i.e. category and date submitted.

The judging panel is made up of an independent group of professionals from all sectors. All judges must have at least three years' experience in customer service and demonstrate a sound knowledge of operational processes with multichannel experience.

Each individual submission is scored independently by three members of our judging panel. These scores are combined to provide a total score. The shortlist will include companies/individuals that reach the minimum benchmarking score for the category entered. Feedback on written submissions is provided to entrants at the time of being notified whether or not they have been successful in reaching the shortlist.

Shortlisted entrants will then be invited to take part in a discussion with CCA Judges which provides a final score. This final score is added to the scores allocated at the written submission stage.

No. To make the process as fair as possible we require all submissions to be entered by the agreed submission date.

The online entry system will calculate your overall word count, automatically applying a discretionary 10% allowance. If you exceed this total word count allowance a message will appear on screen highlighting this to you. You should adjust your entry accordingly or risk your score being penalised by judges.

Prepare your entry in a word doc first of all. Award entries should then be submitted using the online entry form.

Entrants are able to upload images, tables, and graphs to support their entries. These should be a maximum of 10mb per file and is limited to a maximum of 5 files per submission. This should not be used for customer/colleague testimonials or additional supporting documents, which will be included in the overall submission word count.

Where possible, include all text in the online entry form. Video/media files cannot be submitted. Acceptable appendices include photos, links to videos, data tables, graphs. Unacceptable appendices include quotes/accolades, additional text.

The shortlist will be announced on the 11 October 2024

All shortlisted entrants will be required to participate in a verification call with a member of the Excellence Awards Committee. This provides Committee Members with the opportunity to question entrants further on their submission and offers entrants the opportunity to provide additional information in sections that may have scored lower as identified by judges in the written submission stage.

CCA or your appointed Judging Panel Member will be in touch to arrange a suitable time and date for this call.

It is preferable that a maximum of 2 participants per shortlisted entry contributes to the presentation. Where two organisations have submitted a joint application, there may be a representative from each organisation. For individual categories, nominees may have their nominator/line manager present to support them during presentation. However, this must be carried out by the nominee and the Judging Panel Member will decide if input from the nominator will be contributed to the final score.

No further input is required from entrants after this stage. Committee Members will allocate a final score, based on the presentation, which will be added to the 3 scores already allocated by judging panel members at the written submission stage. Winners will be those with the highest score in each category. Winners will then be announced at the Awards Ceremony.

The winners of CCA Women in Leadership Awards will be announced at a prestigious celebratory lunch at The Midland Hotel, Manchester on 28 November 2024.

Shortlisted entrants who are unable to attend the Awards Ceremony can nominate a representative to accept the award on their behalf. Alternatively, the winner will be announced, and the Award will be forwarded separately following the event.

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